Support Services Officer

Location: Based at our London office near Paddington, hybrid style work 2/3 days in office a week

Salary: £34,000 - £38,000 per annum

Work hours: 9-6 Monday to Friday

Start date: Early June 2026

The Support Services Officer will be responsible for efficient HR and IT administration support. This is a wide-ranging and responsible role, requiring strong administrative, HR, IT, organisational and communication skills, and a can-do attitude. The ability to work with a variety of people in different disciplines with diplomacy and tenacity is essential, as is the ability to prioritise and work independently. Dealing and communicating with internal and external stakeholders must always be undertaken at a highly professional and efficient level. The overall role purpose is to provide administrative support to the Head of Support Services and Company Directors. The successful applicant will provide support to the Leadership Team.

Responsibilities

• HR: This role will include responsibility of all general HR duties, such as resourcing, onboarding, updated policies and procedures, IT and cybersecurity.
• Resourcing: Attracting candidates, shortlisting candidates, managing the HR inbox, interview coordination, sending and filing offers and contracts of employment, issuing status determinations to contractors, liaising with contractor agencies and filing all relevant documentation, collaborating the references, checking and filing right to work documentation, checking and filing employee qualifications, updating ONS surveys on a monthly basis.
• Onboarding: Managing and facilitating onboarding and probationary periods, setting up new employees and contractors on office systems and liaising with the IT department and other internal departments as required for set up, liaising with IT support for equipment purchase, liaising with office management for phones and other equipment, liaising with project coordination for PPE and H&S induction, liaising with line manager and other departments for specialist induction, organising induction and communicating to all parties, sending welcome email and pack to new staff with all relevant information regarding their set up and their engagement with us, liaising with finance for payroll or invoicing purposes, keeping track of contractor engagements and assisting line managers with assessment completion, adding contractors to professional indemnity insurance, liaising with PRIME to ensure legal labour laws compliance and visa requirements in Bahrain.
• Policies and Procedures: Ensure all documentation is up to date, functional, compliant and fit for purpose, keeping organisational chart updated, maintaining policies and procedures, issuing Bahrain payslips, managing Tamkeen submissions on a monthly basis, keeping the HR matrix updated at all times, keeping the Skills & Training matrix as well as qualifications record up to date, track policy acknowledgement, issuing and filing contract variation letters and other staff correspondence, keeping track of and assisting with visas, CPRs, health insurance, SIO salary submissions, and salary certificates for Bahraini employees, keeping job descriptions up to date.
• IT: Ensuring all systems are fit for purpose and functional, liaising with support providers to ensure systems are operational, keeping user and licenses list up to date, keeping internal distribution lists up to date, keeping IT equipment inventory, supporting cybersecurity improvements and team training.

Qualifications

• CIPD Level 3 or 5 preferred.
• 3+ years of experience in human resources roles, with a focus on talent acquisition and employee relations.
• Strong understanding of HR laws, regulations, and best practices.
• Excellent communication and interpersonal skills.
• Ability to deliver high quality solutions in time.
• Detail-oriented with strong organisational and problem-solving abilities.
• Ability to maintain confidentiality and handle sensitive information.