At a Glance
- Tasks: Lead client onboarding for Supply Chain Defense, ensuring smooth transitions and effective communication.
- Company: Join BlueVoyant, a cutting-edge cybersecurity firm with a mission to protect organisations and their supply chains.
- Benefits: Enjoy hybrid work options, a dynamic team environment, and opportunities for professional growth.
- Other info: Work with industry experts and contribute to innovative solutions in a rapidly evolving field.
- Why this job: Be part of a fast-paced team making a real impact in cybersecurity while developing your technical skills.
- Qualifications: 5+ years in cybersecurity project management; strong client-facing experience and technical acumen required.
The predicted salary is between 48000 - 72000 £ per year.
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Direct message the job poster from BlueVoyant
Location: Hybrid – UK (Remote)
Position:
BlueVoyant is looking for a Client Success, Senior Onboarding Manager - SCD to support our clients’ Supply Chain Defense deployment experience. You will be part of a fast-paced team with a mission to drive onboarding to maximize client service utility, and deliver a positive first experience with BlueVoyant before transitioning to steady-state delivery
Key Responsibilities
- Manage and execute on all in-region SCD client deployments, from contract close to steady-state transition.
- Liaise closely with internal BV client stakeholders for post-sales knowledge transfer.
- Provide clear communication to internal and external stakeholders on project status, timelines, and blockers.
- Develop technical subject matter expertise on all SCD product lines, including Directed Remediation and Questionnaire capabilities.
- Coordinate deployment activities with other teams when delivering multi service-line engagements.
- Periodically support post-deployment activities that carry-over, such as company onboarding.
- Ensure deployment issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence.
- Identify opportunities for process and onboarding innovation to improve the client deployment experience.
- Decommission any churned clients and close down account activity and access.
- 5+ years of cyber security project management or deployment experience, preferably with a background in vendor-risk management, GRC, or third-party risk
- Significant experience in client-facing roles preferred, including Client Success Managers with strong technical acumen
- Excellent technical acumen and ability to learn new concepts and processes quickly.
- Able to prioritize a highly varied tasks to meet commitments
- Advanced knowledge of cyber security business products, industry trends, and best practices
- Ability to understand client business objectives and advise best practices.
- Understanding of BlueVoyant differentiators and ability to communicate our value
- Ability to thrive in a complex and rapidly changing environment
- Excellent written and verbal communication skills
- Excellent attention to detail
- Willingness to be available and responsive to clients’ needs as required
About BlueVoyant
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem. Accuracy! Actionability! Timeliness! Scalability!
Led by CEO, Jim Rosenthal, BlueVoyant’s highly skilled team includes former government cyber officials with extensive frontline experience in responding to advanced cyber threats on behalf of the National Security Agency, Federal Bureau of Investigation, Unit 8200, and GCHQ, together with private sector experts. BlueVoyant services utilize large real-time datasets with industry leading analytics and technologies.
Founded in 2017 by Fortune 500 executives, including Executive Chairman, Tom Glocer, and former Government cyber officials, BlueVoyant is headquartered in New York City and has offices in Maryland, Tel Aviv, San Francisco, London, Budapest, and Latin America.
All employees must be authorized to work in the United Kingdom. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology and Project ManagementIndustries
Computer and Network Security
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#J-18808-LjbffrClient Success, Senior Onboarding Manager - SCD employer: BlueVoyant
At BlueVoyant, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to excel in their roles. As a Senior Onboarding Manager, you will benefit from our commitment to professional growth through continuous learning opportunities and collaboration with industry experts. With a hybrid working model in the UK, you can enjoy the flexibility of remote work while being part of a team dedicated to making a meaningful impact in the field of cyber security.
StudySmarter Expert Advice🤫
We think this is how you could land Client Success, Senior Onboarding Manager - SCD
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BlueVoyant. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BlueVoyant before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Success, Senior Onboarding Manager - SCD
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BlueVoyant:Your cover letter is your chance to shine! Tell us why you want to work at BlueVoyant specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BlueVoyant!
How to prepare for a job interview at BlueVoyant
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
