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- Tasks: Lead client onboarding for Supply Chain Defense, ensuring smooth transitions and excellent service.
- Company: Join BlueVoyant, a cutting-edge cybersecurity firm with a mission to protect organisations and their supply chains.
- Benefits: Enjoy hybrid work options, competitive salary, and a dynamic team environment.
- Why this job: Be part of a fast-paced team making a real impact in cybersecurity while developing your skills.
- Qualifications: 5+ years in cybersecurity project management; strong client-facing experience and technical knowledge required.
- Other info: Work with industry experts and contribute to innovative solutions in a rapidly evolving field.
The predicted salary is between 36000 - 60000 £ per year.
Location: Hybrid – UK (Remote)
BlueVoyant is looking for a Client Success, Senior Onboarding Manager - SCD to support our clients’ Supply Chain Defense deployment experience. You will be part of a fast-paced team with a mission to drive onboarding to maximize client service utility, and deliver a positive first experience with BlueVoyant before transitioning to steady-state delivery.
Key Responsibilities
- Manage and execute on all in-region SCD client deployments, from contract close to steady-state transition.
- Liaise closely with internal BV client stakeholders for post-sales knowledge transfer.
- Provide clear communication to internal and external stakeholders on project status, timelines, and blockers.
- Develop technical subject matter expertise on all SCD product lines, including Directed Remediation and Questionnaire capabilities.
- Coordinate deployment activities with other teams when delivering multi service-line engagements.
- Periodically support post-deployment activities that carry-over, such as company onboarding.
- Implement project standards across deployments for consistent service delivery.
- Ensure deployment issues are quickly resolved and help implement strategies and solutions to reduce the likelihood of recurrence.
- Identify opportunities for process and onboarding innovation to improve the client deployment experience.
- Decommission any churned clients and close down account activity and access.
Required Competencies
- 5+ years of cyber security project management or deployment experience, preferably with a background in vendor-risk management, GRC, or third-party risk.
- Significant experience in client-facing roles preferred, including Client Success Managers with strong technical acumen.
- Excellent technical acumen and ability to learn new concepts and processes quickly.
- Able to prioritize a highly varied tasks to meet commitments.
- Advanced knowledge of cyber security business products, industry trends, and best practices.
- Ability to understand client business objectives and advise best practices.
- Understanding of BlueVoyant differentiators and ability to communicate our value.
- Ability to thrive in a complex and rapidly changing environment.
- Excellent written and verbal communication skills.
- Excellent attention to detail.
- Willingness to be available and responsive to clients’ needs as required.
About BlueVoyant
At BlueVoyant, we recognize that effective cyber security requires active prevention and defense across both your organization and supply chain. Our proprietary data, analytics, and technology, coupled with deep expertise, works as a force multiplier to secure your full ecosystem.
All employees must be authorized to work in the United Kingdom. BlueVoyant provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, BlueVoyant complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities.
Client Success, Senior Onboarding Manager - SCD employer: BlueVoyant
Contact Detail:
BlueVoyant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success, Senior Onboarding Manager - SCD
✨Tip Number 1
Familiarise yourself with BlueVoyant's SCD product lines and their unique features. Understanding the technical aspects of Directed Remediation and Questionnaire capabilities will help you demonstrate your expertise during discussions.
✨Tip Number 2
Network with current or former employees of BlueVoyant to gain insights into the company culture and expectations for the Client Success, Senior Onboarding Manager role. This can provide you with valuable information that may not be in the job description.
✨Tip Number 3
Prepare to discuss your experience in managing client deployments and how you've successfully navigated challenges in previous roles. Highlight specific examples where you improved client onboarding processes or resolved deployment issues.
✨Tip Number 4
Stay updated on the latest trends in cyber security and vendor-risk management. Being knowledgeable about industry best practices will not only impress your interviewers but also show your commitment to continuous learning in this fast-paced field.
We think you need these skills to ace Client Success, Senior Onboarding Manager - SCD
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Client Success, Senior Onboarding Manager position. Understand the key responsibilities and required competencies to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise your 5+ years of experience in cyber security project management or deployment. Include specific examples of client-facing roles and any relevant technical acumen that aligns with the job requirements.
Showcase Communication Skills: Given the importance of communication in this role, ensure your application reflects your excellent written and verbal communication skills. Use clear and concise language, and consider including examples of how you've effectively communicated project statuses or resolved issues in the past.
Tailor Your Application: Customise your application materials to reflect BlueVoyant's values and mission. Mention your understanding of their differentiators and how you can contribute to improving the client deployment experience based on your previous experiences.
How to prepare for a job interview at BlueVoyant
✨Understand the Role
Make sure you have a solid grasp of what the Client Success, Senior Onboarding Manager role entails. Familiarise yourself with BlueVoyant's SCD product lines and how they impact client deployments. This will help you articulate your understanding during the interview.
✨Showcase Your Experience
Highlight your relevant experience in cyber security project management or deployment. Be prepared to discuss specific examples where you've successfully managed client-facing roles and how your technical acumen has contributed to those successes.
✨Communicate Clearly
Since excellent communication skills are crucial for this role, practice articulating your thoughts clearly and concisely. Prepare to discuss how you would keep stakeholders informed about project status, timelines, and any blockers that may arise.
✨Demonstrate Problem-Solving Skills
Be ready to discuss how you've resolved deployment issues in the past and the strategies you've implemented to prevent them from recurring. This will show your ability to innovate and improve the client deployment experience.
