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- Tasks: Deliver world-class customer service via calls, chats, and emails while guiding clients through their orders.
- Company: Join instantprint, the UK's largest online printer, known for its dynamic and passionate team.
- Benefits: Enjoy competitive salary, health cash plan, free snacks, and regular social events.
- Why this job: Be at the heart of client experience, helping small businesses thrive with your support.
- Qualifications: Previous customer service experience and strong communication skills are essential.
- Other info: Office-based role with excellent career growth opportunities and a vibrant team culture.
The predicted salary is between 26208 - 34108 £ per year.
We're instantprint - the UK's largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team.
Responsibilities
- Answering client calls, chats, and emails in a manner that delivers world-class customer service.
- Helping customers navigate through the order process of our website; making every point of the journey as easy as possible.
- Influence sales through service. Providing a world-class client experience will keep our clients coming back.
- Contacting areas of production, studio, sales, or marketing to assist with any client order.
- Share customer recommendations with the wider instantprint team.
- Using client feedback and collaborating with other departments to improve the client journey.
You will be at the heart of our customer service and experience, guiding small businesses through the online print-buying journey and providing recommendations, and answering queries over the phone, email, and online chat. We are looking for professional, friendly, and approachable customer service advisors who can maximise client spending and offer a world-class experience.
Qualifications
- Previous experience of working within a customer-facing environment.
- The ability to work under pressure to deadlines, whilst still working with precision and a high level of attention to detail.
- A confident communicator, both face-to-face, over the phone, and via email.
- The ability to work independently and have a proactive attitude.
- A desire to improve on your own knowledge.
- You will be a team player and complement our Client Services team.
- Effective management of your own time to deliver efficiency and effectiveness.
- High levels of accountability.
- Excellent IT, Communication, and Presentation skills.
This position is office based 5 days a week at our office in Manvers, Rotherham.
Working Hours
Monday to Friday, 40 hours a week between 9am to 6.30pm on a rotating shift, also working 1 Saturday shift (4 hours) every 5 weeks.
Salary
£26,208 - £34,108
Benefits
- Enhanced maternity/paternity package.
- Health cash plan (after 3 months).
- Long Service gifts.
- Discount/voucher schemes.
- Company pension.
- Quarterly team social events.
- Free on-site parking.
- Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money.
- Cycle to work scheme.
- Free fruit, snacks, and beverages in the Bluetree canteen.
- Regular social events and team-building activities.
- 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here.
customer service advisors in Wath upon Dearne employer: Bluetree Group
Contact Detail:
Bluetree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land customer service advisors in Wath upon Dearne
✨Tip Number 1
Get to know the company! Before your interview, dive into instantprint's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their journey.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with clients over the phone, email, and chat, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to provide that world-class client experience instantprint is after.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to navigate the online print-buying journey just like our clients.
We think you need these skills to ace customer service advisors in Wath upon Dearne
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer-facing roles. We want to see how you've handled client interactions and provided top-notch service, so share those stories!
Tailor Your Application: Take a moment to customise your application for the role. Use the job description as a guide and sprinkle in relevant keywords that match our vibe at instantprint. It shows us you’re genuinely interested!
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point. This will help us see your communication skills shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bluetree Group
✨Know the Company Inside Out
Before your interview, take some time to research instantprint. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you provided excellent customer service. Highlight how you handled difficult situations, resolved issues, or went above and beyond for a client. This will demonstrate your ability to deliver a world-class client experience.
✨Practice Effective Communication
Since the role involves communicating with clients via phone, email, and chat, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as approachable and professional.
✨Be Ready to Discuss Teamwork
Instantprint values collaboration, so be prepared to discuss how you've worked effectively in a team before. Share examples of how you contributed to team goals and supported your colleagues, as this will highlight your ability to complement the Client Services team.
