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- Tasks: Guide small businesses through their online print-buying journey and provide top-notch customer service.
- Company: Join instantprint, the UK's largest online printer with a fun and dynamic team.
- Benefits: Enjoy competitive salary, health cash plan, and regular social events.
- Why this job: Make a real impact by helping customers look amazing with their print needs.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Office-based role with excellent career growth and a supportive team environment.
The predicted salary is between 22000 - 29000 £ per year.
We’re instantprint – the UK’s largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team. You will be at the heart of our customer service and experience, guiding small businesses through the online print-buying journey and providing recommendations, and answering queries over the phone, email, and online chat. We are looking for professional, friendly, and approachable customer service advisors who can maximise client spending and offer a world‑class experience.
This position is office based 5 days a week at our office in Manvers, Rotherham. Monday to Friday, 40 hours a week between 9am to 6.30pm on a rotating shift, also working 1 Saturday shift (4 hours) every 5 weeks. Salary between £26,208 – £34,108.
The Role
- Answering client calls, chats and emails in a manner that delivers world‑class customer service.
- Helping customers navigate through the order process of our website, making every point of the journey as easy as possible.
- Influence sales through service; providing a world‑class client experience will keep our clients coming back.
- Contacting areas of production, studio, sales or marketing to assist with any client order.
- Share customer recommendations with the wider instantprint team.
- Using client feedback and collaborating with other departments to improve the client journey.
Skills Required
- Previous experience of working within a customer‑facing environment.
- The ability to work under pressure to deadlines, whilst still working with precision and a high level of attention to detail.
- A confident communicator, both face‑to‑face, over the phone, and via email.
- The ability to work independently and have a proactive attitude.
- A desire to improve on your own knowledge.
- You will be a team player and complement our Client Services team.
- Effective management of your own time to deliver efficiency and effectiveness.
- High levels of accountability.
- Excellent IT, communication and presentation skills.
What we can offer you
- Enhanced maternity/paternity package.
- Health cash plan (after 3 months).
- Long Service gifts.
- Discount/voucher schemes.
- Company pension.
- Quarterly team social events.
- Free on‑site parking.
- Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money.
- Cycle to work scheme.
- Free fruit, snacks and beverages in the Bluetree canteen.
- Regular social events and team‑building activities.
- 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here.
The Company
Established in 2012, Bluetree Group is the UK’s largest online printer and exists to manufacture and sell high‑volume, premium products through investing in its highly skilled team as well as the latest technology. In 2022, we were chosen as the printer for the Queen’s Jubilee book! Bluetree’s combined office, production and training facilities are in Wath Upon Dearne, which is close to Sheffield, Rotherham, Barnsley and Doncaster. Our state‑of‑the‑art 165,000 square‑foot facility is just a 15‑minute drive from either the M1 or A1M and boasts ample free on‑site parking; the facility is also located on a major bus route which is just a few minutes away from the train stations of Mexborough, Swinton and Wombwell.
Customer Service Advisor in Rotherham employer: Bluetree Group
Contact Detail:
Bluetree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Rotherham
✨Tip Number 1
Get to know instantprint! Familiarise yourself with our services and products. This way, when you chat with us during the interview, you can show off your knowledge and passion for what we do.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with clients over the phone, email, and chat, it’s crucial to sound friendly and professional. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show us your problem-solving skills! Think of examples from your past experiences where you’ve turned a challenging situation into a positive outcome. We love candidates who can think on their feet!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our awesome company culture right there.
We think you need these skills to ace Customer Service Advisor in Rotherham
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We love a bit of character, so don’t be afraid to show us who you are. Remember, we’re looking for friendly and approachable folks, so a warm tone can go a long way.
Tailor Your Application: Make sure to tailor your application to the Customer Service Advisor role. Highlight any relevant experience you have in customer-facing environments and how you’ve made a difference in previous roles. We want to see how you can bring your skills to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. This shows us you can communicate effectively, which is key in our fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do!
How to prepare for a job interview at Bluetree Group
✨Know the Company Inside Out
Before your interview, take some time to research instantprint. Understand their services, values, and recent achievements. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute to their mission of providing world-class customer service.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved issues or went above and beyond for a client. This will demonstrate your ability to handle the fast-paced environment and your commitment to maximising client satisfaction.
✨Practice Effective Communication
Since the role involves communicating over the phone, email, and chat, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with answering questions on the spot. Remember, being approachable and friendly is key!
✨Emphasise Teamwork and Proactivity
Instantprint values team players who can work independently as well. Be ready to discuss how you've collaborated with others in previous roles and how you take initiative to improve processes. This will show that you’re not just a good fit for the team but also someone who can contribute positively to the client experience.
