At a Glance
- Tasks: Deliver exceptional customer service and troubleshoot print-ready files using design software.
- Company: Join the UK's largest online trade printer, Bluetree Group.
- Benefits: Competitive salary, health cash plan, 22 days leave, and career development opportunities.
- Other info: Enjoy a vibrant workplace culture with regular socials and free snacks.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction.
- Qualifications: Customer service experience and a basic understanding of print mechanics are essential.
The predicted salary is between 28000 - 34646 £ per year.
Does the opportunity to play an instrumental role in making our clients look exceptional sound right up your street? Route 1 Print is the UK's largest online trade printer, fuelled by the desire to put the client at the heart of everything we do. Our team is full of creative thinkers and game changers that go the extra mile on each and every client interaction.
The business is geared up to deliver exceptional growth over the next 12 months, and we are looking for someone to jump on board and play a significant part in supporting us in achieving it. We process around 10,000 jobs each week, consisting of over 11 million printed items, from menus in local restaurants to stunning books for luxury brands.
We need someone who relishes the opportunity to deliver exceptional customer service, handling both pre and post-sale enquiries, and checking customer artwork to ensure it’s ready for print. Route 1 Print puts significant emphasis on deploying the latest tech, enabling us to stay one step ahead of our competition. We were the first company in the world to invest in nanographic printing technology with the purchase of a Landa S10 and later acquired the latest S11P. You will be exposed to exciting systems that allow artwork to flow through seamlessly, including the Adobe Creative Suite. Don’t worry if you’ve not used it before; we are here to teach you.
The Role: A Dual-Impact Opportunity
- Provide outstanding customer service while possessing the technical eye to understand the mechanics of a print-ready file.
- Work across three communication channels (call, email, and live chat) providing outstanding customer service.
- Resolve queries, understand client needs, and identify opportunities to further support them with our products and services.
- Utilise design software to troubleshoot client files, ensuring they meet our high production standards.
- Confidently handle and resolve customer complaints with a focus on technical accuracy and client satisfaction.
- Use customer feedback to inform strategic decisions.
- Incorporate AI tools within day-to-day role.
You: The Perfect Blend of Service & Skill
- Proactive communicator who understands print.
- Previous experience in a customer-facing environment is essential.
- Experience with the Adobe Creative Suite (specifically InDesign) and Enfocus PitStop is highly desirable, but not essential.
- Understanding of bleeds, margins, and CMYK is preferred.
- Able to work under pressure to strict deadlines with precision and attention to detail.
- Confident communicator, whether explaining a technical artwork issue over the phone or building rapport via live chat.
Further information about the role:
- Starting salary of £28,000 up to £34,646.
- Monday to Friday 9:00am-5:30pm (no weekend work).
- 5 days fully office based, located in Manvers, Rotherham.
- Weekly pay paid every Friday.
Why Join the Bluetree Team?
- Access to a market-leading Health Cash Plan and comprehensive wellbeing support.
- Enhanced maternity, paternity, and adoption packages.
- 22 days annual leave (plus Bank Holidays), with a 'Length of Service' program that earns you more days the longer you stay.
- Regular team socials and celebrations.
- Enrolment in our company pension scheme.
- Access to various discounts via Bluetree Rewards and long-service gifts.
- Opportunities for personal development with a wide range of training available.
- Cycle to Work scheme and weekly football team.
- Free fruit, snacks, and beverages in our modern canteen.
- Free onsite parking and convenient public transport access.
About Bluetree Group
We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK’s largest online printer. Our 165,000 sq. ft. facility is the heart of our operation, and our people are central to everything we do.
Ready to grow with us?
Customer Service Account Executive in Rotherham employer: Bluetree Group
At Bluetree Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters innovation and continuous learning. Our hybrid working model allows for flexibility, while our commitment to employee wellbeing is evident through our comprehensive health support and generous leave policies. With ample opportunities for career development and a strong sense of community, joining our team means becoming part of a forward-thinking company where your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Account Executive in Rotherham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bluetree Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bluetree Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Account Executive in Rotherham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bluetree Group:Your cover letter is your chance to shine! Tell us why you want to work at Bluetree Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bluetree Group!
How to prepare for a job interview at Bluetree Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
