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- Tasks: Deliver exceptional customer service and troubleshoot print-ready files using design software.
- Company: Join the UK's largest online trade printer, Bluetree Group.
- Benefits: Competitive salary, health cash plan, 22 days leave, and career development opportunities.
- Why this job: Be part of a dynamic team that values innovation and client satisfaction.
- Qualifications: Customer service experience and a basic understanding of print mechanics are essential.
- Other info: Enjoy a vibrant workplace culture with regular socials and free snacks.
The predicted salary is between 28000 - 34646 £ per year.
Does the opportunity to play an instrumental role in making our clients look exceptional sound right up your street? Route 1 Print is the UK's largest online trade printer, fuelled by the desire to put the client at the heart of everything we do. Our team is full of creative thinkers and game changers that go the extra mile on each and every client interaction.
The business is geared up to deliver exceptional growth over the next 12 months, and we are looking for someone to jump on board and play a significant part in supporting us in achieving it. We process around 10,000 jobs each week, consisting of over 11 million printed items, from menus in local restaurants to stunning books for luxury brands.
We need someone who relishes the opportunity to deliver exceptional customer service, handling both pre and post-sale enquiries, and checking customer artwork to ensure it’s ready for print. Route 1 Print puts significant emphasis on deploying the latest tech, enabling us to stay one step ahead of our competition. We were the first company in the world to invest in nanographic printing technology with the purchase of a Landa S10 and later acquired the latest S11P. You will be exposed to exciting systems that allow artwork to flow through seamlessly, including the Adobe Creative Suite. Don’t worry if you’ve not used it before; we are here to teach you.
The Role: A Dual-Impact Opportunity
- Provide outstanding customer service while possessing the technical eye to understand the mechanics of a print-ready file.
- Work across three communication channels (call, email, and live chat) providing outstanding customer service.
- Resolve queries, understand client needs, and identify opportunities to further support them with our products and services.
- Utilise design software to troubleshoot client files, ensuring they meet our high production standards.
- Confidently handle and resolve customer complaints with a focus on technical accuracy and client satisfaction.
- Use customer feedback to inform strategic decisions.
- Incorporate AI tools within day-to-day role.
You: The Perfect Blend of Service & Skill
- Proactive communicator who understands print.
- Previous experience in a customer-facing environment is essential.
- Experience with the Adobe Creative Suite (specifically InDesign) and Enfocus PitStop is highly desirable, but not essential.
- Understanding of bleeds, margins, and CMYK is preferred.
- Able to work under pressure to strict deadlines with precision and attention to detail.
- Confident communicator, whether explaining a technical artwork issue over the phone or building rapport via live chat.
Further information about the role:
- Starting salary of £28,000 up to £34,646.
- Monday to Friday 9:00am-5:30pm (no weekend work).
- 5 days fully office based, located in Manvers, Rotherham.
- Weekly pay paid every Friday.
Why Join the Bluetree Team?
- Access to a market-leading Health Cash Plan and comprehensive wellbeing support.
- Enhanced maternity, paternity, and adoption packages.
- 22 days annual leave (plus Bank Holidays), with a 'Length of Service' program that earns you more days the longer you stay.
- Regular team socials and celebrations.
- Enrolment in our company pension scheme.
- Access to various discounts via Bluetree Rewards and long-service gifts.
- Opportunities for personal development with a wide range of training available.
- Cycle to Work scheme and weekly football team.
- Free fruit, snacks, and beverages in our modern canteen.
- Free onsite parking and convenient public transport access.
About Bluetree Group
We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK’s largest online printer. Our 165,000 sq. ft. facility is the heart of our operation, and our people are central to everything we do.
Ready to grow with us?
Customer Service - Account Executive in Rotherham employer: Bluetree Group
Contact Detail:
Bluetree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Account Executive in Rotherham
✨Tip Number 1
Get to know the company inside out! Research Route 1 Print and Bluetree Group, understand their values, and be ready to chat about how you can contribute to their mission of making clients look exceptional.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone, via email, or live chat, being able to clearly explain technical issues and build rapport is key. Role-play with a friend to get comfortable!
✨Tip Number 3
Show off your tech-savvy side! Familiarise yourself with Adobe Creative Suite and any other relevant tools. If you can demonstrate your understanding of print mechanics, you’ll stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service - Account Executive in Rotherham
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you go the extra mile for clients and how you can make them feel valued.
Highlight Relevant Experience: Make sure to mention any previous roles where you've interacted with customers. If you've got experience in a print-related environment or using design software, definitely include that too – it’ll make you stand out!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon unless it’s relevant. Show us you can communicate effectively, just like you would with our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Route 1 Print!
How to prepare for a job interview at Bluetree Group
✨Know Your Print Basics
Before the interview, brush up on your print knowledge. Understand key terms like bleeds, margins, and CMYK. This will show that you’re not just a customer service pro but also someone who gets the technical side of things.
✨Familiarise Yourself with Adobe
Even if you haven't used Adobe Creative Suite before, it’s worth watching some quick tutorials on InDesign and PitStop. Being able to speak about these tools confidently can set you apart from other candidates.
✨Prepare for Customer Scenarios
Think of examples from your past experiences where you’ve handled customer complaints or tricky situations. Be ready to discuss how you resolved issues while keeping the client happy. This will demonstrate your proactive communication skills.
✨Show Enthusiasm for Technology
Route 1 Print is all about innovation, so express your excitement about using the latest tech in your role. Mention any experience you have with AI tools or similar technologies, as this aligns perfectly with their forward-thinking approach.