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- Tasks: Lead customer experience strategy and enhance customer journeys across multiple platforms.
- Company: Join instantprint, the UK's largest online printer with a dynamic team.
- Benefits: Enjoy competitive salary, health cash plan, and enhanced maternity/paternity packages.
- Why this job: Make a real impact on customer experience and drive business growth.
- Qualifications: Proven leadership in customer service and a strong commercial mindset.
- Other info: Work in a vibrant environment with excellent career development opportunities.
The predicted salary is between 34000 - 51000 £ per year.
Head of Customer Experience
instantprint – The UK’s largest online printer
At instantprint, we’re on a mission: to help businesses of all sizes look amazing through print – and to make it as easy as possible. With over a million small businesses already choosing us for their marketing materials, we’re growing fast, and we need the right leader to take our customer experience to the next level.
That’s where you come in.
We’re looking for a Head of Customer Experience who is dynamic, commercially focused, and passionate about building world-class customer journeys. You’ll lead our customer service and artwork support teams, acting as the voice of the customer at a senior level and driving improvements that keep customers coming back.
About the position:
Salary range £40,000 – £60,000, depending on experience
This position is office based 5 days a week at our office in Manvers, Rotherham.
Monday to Friday, 40 hours per week
What you’ll be doing
- Lead our Brands Customer Experience strategy – shaping how customers interact with us across phone, chat, email, and our ecommerce platform.
- Champion the customer – influence decisions across ecommerce, marketing, sales, and tech to ensure every touchpoint reflects our brand.
- Drive commercial impact – unlock upsell and retention opportunities, ensuring service excellence delivers both customer loyalty and revenue growth.
- Inspire and develop teams – coach and mentor managers, build training programmes, and create a high-performance culture.
- Optimise operations – oversee high-volume contact and artwork teams, implementing AI, automation, and smarter workflows to enhance efficiency without compromising service quality.
What we’re looking for
- Proven experience leading large, fast-paced customer service teams.
- A strong commercial mindset, with a background in sales, retention, or customer growth.
- Track record of improving customer journeys across multiple platforms (calls, chat, email, ecommerce).
- Experience implementing new processes and technologies to boost performance.
- A natural coach and motivator who can inspire teams to deliver their best.
Why join us?
At instantprint, you’ll join a business that’s ambitious, fast-moving, and committed to making a real difference for our customers. You’ll have the autonomy to shape our customer experience strategy, the support of a passionate senior team, and the opportunity to make a tangible impact on the growth of the UK’s largest online printer.
What we can offer you
- Enhanced maternity/paternity package
- Health cash plan
- Long Service gifts and awards
- Real living wage employer
- Discount/voucher schemes
- Company pension
- Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money
- Cycle to work scheme
- Free fruit, snacks, and beverages
- Regular social events and team-building activities, such as our annual summer festival and Christmas Party.
- Free On-site Parking
- 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here
The Company
Established in 2012, Bluetree Group is the UK’s largest online printer and exists to manufacture and sell high volume, premium products through investing in its highly skilled team as well as the latest technology.
Bluetree\’s combined office, production, and training facilities are in Wath Upon Dearne, which is close to Sheffield, Rotherham, Barnsley, and Doncaster. Our state-of-the-art 165,000 square foot facility is just a 15-minute drive from either the M1 or A1M and boasts ample free on-site parking, the facility is also located on a major bus route which is just a few minutes away from the train stations of Mexborough, Swinton and Wombwell.
Once you walk through our doors, you realise that people are central to all our operations. It’s a place for curious and ambitious people at heart.
For Privacy information please follow this link to our privacy notice on our website under the home page https://www.bluetreegroup.co.uk
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Head of Customer Experience Rotherham, GB £40k - £60k / year employer: Bluetree Group
Contact Detail:
Bluetree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Customer Experience Rotherham, GB £40k - £60k / year
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer experience strategy and think about how your skills can enhance it. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Practice your pitch! Be ready to explain how your past experiences align with the role of Head of Customer Experience. Highlight your achievements in improving customer journeys and driving commercial impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at instantprint.
We think you need these skills to ace Head of Customer Experience Rotherham, GB £40k - £60k / year
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer experience shine through. We want to see that you genuinely care about making a difference for customers and have ideas on how to elevate their journey with us.
Tailor Your Experience: Make sure to highlight your relevant experience in leading customer service teams and improving customer journeys. We’re looking for specific examples that demonstrate your commercial mindset and ability to drive results.
Be Authentic: Don’t be afraid to show your personality! We value authenticity, so let us get to know the real you. Share your motivations and what inspires you to lead teams and enhance customer experiences.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Bluetree Group
✨Know the Company Inside Out
Before your interview, make sure you research instantprint thoroughly. Understand their mission, values, and the specifics of their customer experience strategy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Scenario-Based Questions
Given the focus on improving customer journeys, be ready to discuss specific scenarios where you've successfully led customer service teams or implemented new processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Leadership Style
As a Head of Customer Experience, your ability to inspire and develop teams is crucial. Be prepared to share examples of how you've coached and motivated teams in the past, and what strategies you would implement to foster a high-performance culture at instantprint.
✨Demonstrate Commercial Acumen
Since the role requires a strong commercial mindset, think about how you've driven revenue growth through customer loyalty in previous positions. Be ready to discuss specific metrics or outcomes that highlight your impact on customer retention and upselling opportunities.
