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- Tasks: Lead a dynamic customer service team and ensure exceptional client experiences.
- Company: Join the UK's largest online trade printer, known for innovation and excellence.
- Benefits: Competitive salary, health support, career development, and fun team activities.
- Other info: Enjoy a vibrant workplace with free snacks and a supportive culture.
- Why this job: Be at the forefront of print innovation and make a real impact on client satisfaction.
- Qualifications: Proven leadership in fast-paced environments and a passion for tech integration.
The predicted salary is between 30000 - 36000 £ per year.
The Opportunity: Leading the Front Line of Innovation
Do you have prior leadership experience and dream of leading a high-performing team that makes our clients look exceptional? Route 1 Print is the UK’s largest online trade printer, and we are looking for a Team Leader who can add tremendous value and experience to our Customer Service team and our precision-focused Studio Agents. As we gear up for exceptional growth over the next 12 months, we need a leader who can maintain our 'client-first' culture while driving technical excellence across the team.
Further information about the role:
- Starting salary of £30,000 - £36,000 with a quarterly bonus
- Monday to Friday 9:00am-5:30pm (no weekend work)
- 5 days fully office based
- Located in Manvers, Rotherham
- Weekly pay paid every Friday
The Role: A Strategic Leadership Hybrid
We are looking for a unique leader who understands that world-class service and technical print accuracy are two sides of the same coin. You will oversee a dual-function team, ensuring that every interaction, from a live chat inquiry to a complex complaint, is handled with speed and expertise.
Key Responsibilities:
- Performance Coaching: Lead, mentor, and develop a hybrid team of between 5; you are a print-savvy mentor who leads by example.
- Proven Leadership: Previous experience leading a team in a fast-paced, high-volume environment is essential (Print or Manufacturing highly desired).
- KPIs: You interpret numbers and have experience using KPIs like First Contact Resolution (FCR) and Net Promoter Score (NPS) to drive team behaviour and celebrate wins.
- Tech-Forward Mindset: Experience (or a high interest) in integrating AI tools and advanced tech into daily operations.
- Resilience: The ability to keep a team motivated and precise under the pressure of tight deadlines and high job volumes.
- Confident Communicator: You provide absolute clarity and direction to your team and present data-driven strategic insights with conviction to management.
Why Join the Bluetree Team?
At Bluetree Group, we believe in investing in the people who make our success possible. Here’s how we look after you:
- Health First: Access to a marketing leading Health Cash Plan and comprehensive wellbeing support.
- Family Support: Enhanced maternity, paternity and adoption packages.
- Financial Wellness: Enrolment in our company pension scheme.
- Rewards: Access to various discounts via Bluetree Rewards and long-service gifts.
- Career Development: A wide range of internal and external training opportunities available.
- Fitness: Save on a new bike with our Cycle to Work scheme.
- Daily Comforts: Free fruit, snacks, and beverages in our modern canteen.
- Easy Commute: Free onsite parking and ideally located for public transport.
About Bluetree Group
We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK’s largest online printer. Our facility is the heart of our operation, and our people are central to everything we do.
Customer Service Team Leader employer: Bluetree Group
Contact Detail:
Bluetree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company inside out! Research Route 1 Print and understand their values, culture, and the tech they use. This will help you tailor your conversations and show that you're genuinely interested in being part of their innovative team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to leadership and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows you’re proactive and keen to join their team!
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Show Off Your Leadership Skills: Make sure to highlight your previous leadership experience in your application. We want to see how you've successfully led teams in fast-paced environments, especially if it's in print or manufacturing. Share specific examples that demonstrate your ability to motivate and develop your team!
Be Data-Driven: Since KPIs are a big part of the role, don’t shy away from mentioning your experience with them. Talk about how you've used metrics like First Contact Resolution (FCR) and Net Promoter Score (NPS) to drive team performance and celebrate successes. Numbers tell a story, so let yours shine!
Tech-Savvy is the Way to Be: We love a candidate who’s excited about technology! If you have experience with AI tools or any advanced tech in customer service, make sure to include that in your application. Show us how you can integrate these tools to enhance team efficiency and client satisfaction.
Keep It Professional Yet Personal: While we appreciate professionalism, we also value personality! Let your unique voice come through in your application. Share why you’re passionate about leading a customer service team and how you align with our 'client-first' culture. And remember, apply through our website for the best chance!
How to prepare for a job interview at Bluetree Group
✨Know Your Numbers
Familiarise yourself with key performance indicators like First Contact Resolution (FCR) and Net Promoter Score (NPS). Be ready to discuss how you've used these metrics in past roles to drive team performance and celebrate successes.
✨Showcase Your Leadership Style
Prepare examples of how you've led teams in fast-paced environments. Highlight your mentoring approach and how you motivate your team under pressure, especially when dealing with tight deadlines and high job volumes.
✨Embrace Technology
Demonstrate your tech-forward mindset by discussing any experience you have with integrating AI tools or advanced technology into customer service operations. Show that you're not just comfortable with tech but excited about its potential to enhance service delivery.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently. Be prepared to present data-driven insights and solutions, showcasing your ability to navigate technical complexities while maintaining a client-first attitude.