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- Tasks: Join our team to provide top-notch customer service and guide clients through their print-buying journey.
- Company: Instantprint is the UK's largest online printer, dedicated to delivering high-quality products and exceptional service.
- Benefits: Enjoy perks like enhanced maternity/paternity leave, health cash plans, free snacks, and regular team socials.
- Why this job: Be part of a fun, supportive team that values your input and helps small businesses shine.
- Qualifications: Previous customer service experience and strong communication skills are essential; a proactive attitude is a plus.
- Other info: Office-based role in Rotherham with a rotating shift schedule and opportunities for personal development.
The predicted salary is between 22000 - 28000 £ per year.
We’re instantprint – the UK’s largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team.
You will be at the heart of our customer service and experience, guiding small businesses through the online print-buying journey and providing recommendations, and answering queries over the phone, email, and online chat. We are looking for professional, friendly, and approachable customer service advisors who can maximise client spending and offer a world‑class experience.
We work hard, with pace and passion but we have a good laugh and don’t take ourselves too seriously. We are a fast‑paced and supportive team who get a kick out of helping customers buy print that makes them look amazing.
About the position
- This position is office based 5 days a week at our office in Manvers, Rotherham.
- Monday to Friday, 40 hours a week between 9am to 6.30pm on a rotating shift, also working 1 Saturday shift (4 hours) every 5 weeks.
- Salary between £26,208 – £34,108
The Role
- Answering client calls, chats and emails in a manner that delivers world‑class customer service.
- Helping customers navigate through the order process of our website, making every point of the journey as easy as possible.
- Influence sales through service; providing a world‑class client experience will keep our clients coming back.
- Contacting areas of production, studio, sales or marketing to assist with any client order.
- Share customer recommendations with the wider instantprint team.
- Using client feedback and collaborating with other departments to improve the client journey.
Skills Required
- Previous experience of working within a customer‑facing environment
- The ability to work under pressure to deadlines, whilst still working with precision and a high level of attention to detail
- A confident communicator, both face‑to‑face, over the phone, and via email
- The ability to work independently and have a proactive attitude.
- A desire to improve on your own knowledge.
- You will be a team player and complement our Client Services team.
- Effective management of your own time to deliver efficiency and effectiveness.
- High levels of accountability
- Excellent IT, communication and presentation skills
What we can offer you
- Enhanced maternity/paternity package
- Health cash plan (after 3 months)
- Long Service gifts
- Discount/voucher schemes
- Company pension
- Quarterly team social events
- Free on‑site parking
- Wellbeing support, including access to mental health support lines and personal skills workshops such as managing your money
- Cycle to work scheme
- Free fruit, snacks and beverages in the Bluetree canteen
- Regular social events and team‑building activities
- 22 days annual leave (plus bank holidays) and the opportunity to earn additional days, the longer you work here
The Company
Established in 2012, Bluetree Group is the UK’s largest online printer and exists to manufacture and sell high‑volume, premium products through investing in its highly skilled team as well as the latest technology. In 2022, we were chosen as the printer for the Queen’s Jubilee book!
Bluetree’s combined office, production and training facilities are in Wath Upon Dearne, which is close to Sheffield, Rotherham, Barnsley and Doncaster. Our state‑of‑the‑art 165,000 square‑foot facility is just a 15‑minute drive from either the M1 or A1M and boasts ample free on‑site parking; the facility is also located on a major bus route which is just a few minutes away from the train stations of Mexborough, Swinton and Wombwell.
Once you walk through our doors, you realise that people are central to all our operations. It’s a place for curious and ambitious people at heart.
For privacy information please follow this link to our privacy notice on our website under the home page https://www.bluetreegroup.co.uk
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Customer Service Advisor Rotherham, GB £26.21k - £34.11k / year employer: Bluetree Group
Contact Detail:
Bluetree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor Rotherham, GB £26.21k - £34.11k / year
✨Tip Number 1
Familiarise yourself with instantprint's services and products. Understanding their offerings will help you provide better recommendations to customers and demonstrate your enthusiasm for the role during any discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be interacting with clients frequently, being able to convey information clearly and professionally is crucial.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples from your past experiences. Highlighting how you've successfully managed tight deadlines or challenging situations can set you apart from other candidates.
✨Tip Number 4
Emphasise your team player attitude. Instantprint values collaboration, so sharing instances where you've worked effectively within a team can demonstrate that you're a good fit for their dynamic environment.
We think you need these skills to ace Customer Service Advisor Rotherham, GB £26.21k - £34.11k / year
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Use specific examples that demonstrate your ability to handle queries and provide excellent service, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for customer service. Mention why you want to work at instantprint and how your skills align with their values of providing a world-class client experience.
Showcase Communication Skills: In your application, emphasise your communication skills. Provide examples of how you've effectively communicated with customers in previous roles, whether face-to-face, over the phone, or via email.
Highlight Teamwork and Proactivity: Demonstrate your ability to work as part of a team and your proactive attitude. Share instances where you've collaborated with others to improve customer experiences or resolve issues efficiently.
How to prepare for a job interview at Bluetree Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. instantprint values a friendly and approachable attitude, so share examples of how you've gone above and beyond to assist clients in previous roles.
✨Demonstrate Your Communication Skills
Since the role involves interacting with clients via phone, email, and chat, be prepared to showcase your communication skills. Practice clear and concise responses, and consider role-playing common customer scenarios to highlight your ability to handle queries effectively.
✨Familiarise Yourself with the Company
Research instantprint and its services before the interview. Understanding their products and the online print-buying journey will help you answer questions more confidently and show that you're genuinely interested in the company.
✨Prepare for Situational Questions
Expect questions about how you would handle specific customer service situations. Think of examples from your past experiences where you successfully resolved issues or improved a customer's experience, as this will demonstrate your problem-solving skills.