At a Glance
- Tasks: Guide small businesses through the online print-buying journey and provide top-notch customer service.
- Company: Join instantprint, the UK's largest online printer with a fun and dynamic team.
- Benefits: Enjoy competitive salary, health support, career development, and free snacks!
- Other info: Fast-paced environment with great opportunities for personal growth and team spirit.
- Why this job: Make a real impact by helping customers look amazing with their print needs.
- Qualifications: Previous customer service experience and excellent communication skills required.
The predicted salary is between 28000 - 34646 € per year.
We’re instantprint – the UK’s largest online printer and we have an exciting opportunity for a Customer Services Executive to join our passionate and dynamic Client Experience team. You will be at the heart of our customer service and experience, guiding small businesses through the online print‑buying journey and providing recommendations, and answering queries over the phone, email, and online chat. We are looking for professional, friendly, and approachable customer service advisors who can maximise client spending and offer a world‑class experience.
This position is office based 5 days a week at our office in Manvers, Rotherham. Monday to Friday, 40 hours a week between 9am to 6.30pm on a rotating shift, also working 1 Saturday shift (4 hours) every 5 weeks - paid as overtime. Starting salary: £28,000, with regular pay reviews and the potential to increase earnings based on performance up to £34,646.00.
The Role
- Answering client calls, chats, and emails in a manner that delivers world‑class customer service.
- Helping customers navigate through the order process of our website; making every point of the journey as easy as possible.
- Influence sales through service.
- Providing a world‑class client experience will keep our clients coming back.
- Contacting areas of production, studio, sales, or marketing to assist with any client order.
- Share customer recommendations with the wider instantprint team.
- Using client feedback and collaborating with other departments to improve the client journey.
Skills Required
- Previous experience of working within a customer‑facing environment.
- The ability to work under pressure to deadlines, whilst still working with precision and a high level of attention to detail.
- A confident communicator, both face‑to‑face, over the phone, and via email.
- The ability to work independently and have a proactive attitude.
- A desire to improve on your own knowledge.
- You will be a team player and complement our Client Services team.
- Effective management of your own time to deliver efficiency and effectiveness.
- High levels of accountability.
- Excellent IT, Communication, and Presentation skills.
Why Join the Bluetree Team?
- Health First: Access to a marketing leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support.
- Family Support: Enhanced maternity, paternity and adoption packages to support your life outside of work.
- Rest: We know how to celebrate success.
- Financial Wellness: Enrolment in our company pension scheme.
- Rewards: Access to various discounts via Bluetree Rewards, weekend break giveaways, and long-service gifts to mark your milestones, starting from year 1!
- Career Development: We champion personal development with a wide range of internal and external training opportunities available.
- Fitness: Save on a new bike with our Cycle to Work scheme, or join our weekly football team to burn off some steam!
- Daily Comforts: Fuel your day with free fruit, snacks, and beverages in our modern canteen.
- Easy Commute: Free onsite parking at our state‑of‑the‑art facility. We are also ideally located for public transport, just minutes from Mexborough, Swinton, and Wombwell train stations.
About Bluetree Group
We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK’s largest online printer. Based in Wath Upon Dearne (conveniently located near Sheffield, Rotherham, Barnsley, and Doncaster), our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you’ll realize that our people are central to everything we do.
Ready to grow with us?
Customer Service Advisor employer: Bluetree Group
At instantprint, we pride ourselves on being a vibrant and supportive employer that values our team members as the heart of our success. Located in Rotherham, our office fosters a fun and dynamic work culture where you can thrive in your role as a Customer Service Advisor, with ample opportunities for personal and professional growth, competitive pay, and a range of benefits designed to support your well-being and career development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, dive into instantprint's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their dynamic Client Experience team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with clients over the phone, email, and chat, it’s crucial to sound confident and friendly. Role-play with a friend or family member to get comfortable with common customer service scenarios.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a challenging situation into a positive outcome. This will demonstrate your ability to handle pressure and provide world-class service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a simple way to stand out and reinforce your enthusiasm for joining the instantprint team.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your friendly and approachable side. Remember, we’re all about having a good laugh while getting the job done!
Tailor Your Application:Make sure to tailor your application to the Customer Service Advisor role. Highlight your previous experience in customer-facing environments and how you’ve handled queries or challenges. This will show us that you understand what it takes to provide world-class service.
Show Your Passion:We love passionate people! In your application, share why you’re excited about joining our Client Experience team. Talk about your desire to help small businesses and how you can contribute to making their print-buying journey amazing.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about who we are and what we do!
How to prepare for a job interview at Bluetree Group
✨Know the Company Inside Out
Before your interview, take some time to research instantprint and their values. Understand their mission to make print buying easy for small businesses and how they pride themselves on delivering a world-class customer experience. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare examples from your previous roles where you've excelled in customer service. Highlight situations where you’ve gone above and beyond to help a customer or resolved a tricky issue. Instantprint is looking for friendly and approachable advisors, so let your personality shine through while discussing your experiences.
✨Practice Effective Communication
Since the role involves communicating over the phone, email, and chat, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on being concise yet informative, as this will reflect your ability to handle client queries effectively.
✨Demonstrate a Proactive Attitude
During the interview, express your willingness to learn and improve. Instantprint values team players who can work independently and take initiative. Share instances where you’ve taken the lead on a project or sought out additional training to enhance your skills. This will show that you’re not just looking for a job, but are eager to grow with the company.
