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- Tasks: Deliver exceptional customer service and troubleshoot print-ready files using design software.
- Company: Join the UK's largest online trade printer, Bluetree Group.
- Benefits: Competitive salary, health cash plan, career development, and free snacks.
- Other info: Enjoy a vibrant workplace with opportunities for personal growth.
- Why this job: Be part of an innovative team that makes clients look exceptional.
- Qualifications: Customer service skills and a technical eye for print-ready files.
The predicted salary is between 28000 - 34646 £ per year.
Does the opportunity to play an instrumental role in making our clients look exceptional sound right up your street? Route 1 Print is the UK's largest online trade printer, fuelled by the desire to put the client at the heart of everything we do. Our team is full of creative thinkers and game changers that go the extra mile on each and every client interaction.
The business is geared up to deliver exceptional growth over the next 12 months, and we are looking for someone to jump on board and play a significant part in supporting us in achieving it. We process around 10,000 jobs each week, consisting of over 11 million printed items, from menus in local restaurants to stunning books for luxury brands.
We need someone who relishes the opportunity to deliver exceptional customer service, handling both pre and post-sale enquiries, and checking customer artwork to ensure it’s ready for print. Route 1 Print puts significant emphasis on deploying the latest tech, enabling us to stay one step ahead of our competition. We were the first company in the world to invest in nanographic printing technology with the purchase of a Landa S10 and later acquired the latest S11P. You will be exposed to exciting systems that allow artwork to flow through seamlessly, including the Adobe Creative Suite. Don’t worry if you’ve not used it before; we are here to teach you.
The Role: A Dual-Impact Opportunity
- Provide outstanding customer service while possessing the technical eye to understand the mechanics of a print-ready file.
- Work across three communication channels (call, email, and live chat) providing outstanding customer service.
- Resolve queries, understand client needs, and identify opportunities to further support them with our products and services.
- Utilise design software to help troubleshoot client files, ensuring they meet our high production standards.
- Confidently handle and resolve customer complaints with a focus on technical accuracy and client satisfaction.
- Use customer feedback to inform strategic decisions.
- Incorporate AI tools within day-to-day role.
You: The Perfect Blend of Service
- Starting salary of £28,000 up to £34,646.
- Monday to Friday 9:00am-5:30pm (no weekend work).
- 5 days fully office based, located in Manvers, Rotherham.
- Weekly pay paid every Friday.
Why Join the Bluetree Team?
At Bluetree Group, we don’t just print; we innovate. We believe in investing in the people who make our success possible. Here’s how we look after you:
- Health First: Access to a market-leading Health Cash Plan and comprehensive wellbeing support, including onsite training and access to free external support.
- Family Support: Enhanced maternity, paternity, and adoption packages to support your life outside of work.
- Financial Wellness: Enrolment in our company pension scheme.
- Rewards: Access to various discounts via Bluetree Rewards, weekend break giveaways, and long-service gifts to mark your milestones, starting from year 1!
- Career Development: We champion personal development with a wide range of internal and external training opportunities available.
- Fitness: Save on a new bike with our Cycle to Work scheme, or join our weekly football team to burn off some steam!
- Daily Comforts: Fuel your day with free fruit, snacks, and beverages in our modern canteen.
- Easy Commute: Free onsite parking at our state-of-the-art facility, ideally located for public transport, just minutes from Mexborough, Swinton, and Wombwell train stations.
About Bluetree Group
We exist to make print buying easy and small businesses look exceptional. Established in 1989, Bluetree Group has grown to be the UK’s largest online printer. Based in Wath Upon Dearne, our 165,000 sq. ft. facility is the heart of our operation. From the moment you walk through our doors, you’ll realise that our people are central to everything we do.
Ready to grow with us?
Customer Service - Account Executive employer: Bluetree Group
Contact Detail:
Bluetree Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service - Account Executive
✨Tip Number 1
Get to know the company inside out! Research Bluetree Group and understand their values, products, and culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and live chats, it’s crucial to be clear and confident. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with design software like Adobe Creative Suite. Even if you’re not an expert, demonstrating a willingness to learn can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a simple gesture that can leave a lasting impression and keep you top of mind.
We think you need these skills to ace Customer Service - Account Executive
Some tips for your application 🫡
Show Your Passion for Customer Service: When you're writing your application, let your enthusiasm for customer service shine through. We want to see how you can make our clients feel exceptional and how you relish the chance to go the extra mile in every interaction.
Highlight Your Technical Skills: Since you'll be dealing with print-ready files, it's important to mention any relevant technical skills or experience you have. If you've used design software like Adobe Creative Suite, give us the details! If not, don't worry; just express your eagerness to learn.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to understand. Use bullet points if it helps to break down your achievements!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Bluetree Group
✨Know Your Stuff
Familiarise yourself with the print industry and the specific services offered by Route 1 Print. Understanding their unique selling points, like the nanographic printing technology, will show your genuine interest and help you stand out.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in the past. Think about situations where you resolved complaints or went the extra mile for a client, as this role heavily emphasises client satisfaction.
✨Get Comfortable with Tech
Brush up on your knowledge of design software, especially the Adobe Creative Suite. Even if you're not an expert, showing a willingness to learn and adapt to new technologies will impress the interviewers.
✨Practice Communication Scenarios
Since you'll be handling queries through calls, emails, and live chat, practice responding to common customer inquiries. Role-playing these scenarios can help you feel more confident and articulate during the actual interview.