At a Glance
- Tasks: Be the go-to person for customer queries and support our operations team.
- Company: Join a rapidly expanding company in fire and security solutions.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Other info: Full-time role with opportunities for growth in a dynamic industry.
- Why this job: Make a real difference by ensuring customer satisfaction and smooth operations.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 27830 - 34014 £ per year.
Location: 6 Queens Lane, Bromfield Industrial Estate, Mold, CH7 1JR. Only candidates that live within a commutable distance of Mold will be considered.
Salary: £30,000 per year
Job type: Full time - Permanent.
About Us: The company is a rapidly expanding company with operations across the UK, offering fire and security solutions to a wide range of sectors, including education, social housing, property management, and retail. From basic fire extinguishers to large-scale commercial installations, we are trusted for our quality, reliability, and service.
We are looking for a highly organised, proactive, and customer-focused Operations Administrator to join our team. This is a full-time, permanent, office-based role working Monday to Friday, 8:00am to 5:00pm although flexibility will be considered if required.
Key Responsibilities:
- Customer Service & Communication: Act as a key point of contact for customer queries, providing timely and professional updates via phone and email. Liaise directly with customers regarding job bookings, changes, follow-up work, and general service updates. Follow up with customers post-service to gather feedback and ensure satisfaction. Handle incoming service-related queries and complaints in a calm, helpful, and solution-focused manner. Maintain strong relationships with regular clients and ensure a consistently high level of service delivery.
- Operational Support & Administration: Process and check inspection reports and invoices with accuracy and attention to detail. Enter, update, and manage job and customer data in company databases and CRM systems. Assist with the scheduling of engineer appointments and job tracking to ensure timely service. Monitor and manage incoming emails, ensuring they are forwarded to the correct departments or dealt with promptly. Coordinate internal communications between engineers, sales, and project teams to ensure seamless service delivery. Support the operations team with general administrative duties including document preparation, filing, and data management. Maintain spreadsheets, generate reports, and ensure...
Operations Administrator in Wrexham employer: BluetownOnline
As a rapidly expanding company based in Mold, we pride ourselves on fostering a supportive and dynamic work environment where employees can thrive. Our commitment to employee growth is evident through ongoing training opportunities and a culture that values teamwork and open communication. With a focus on quality service in the fire and security sector, we offer a rewarding career path for those looking to make a meaningful impact in their roles.
