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For Companies At a Glance
- Tasks: Lead a vibrant store, manage staff, and drive sales while ensuring exceptional customer service.
- Company: Join a respected local institution in the school uniform industry with a strong community focus.
- Benefits: Competitive salary, career autonomy, and a dynamic work environment in East London.
- Why this job: Make a real impact on students' educational journeys while developing your leadership skills.
- Qualifications: Proven leadership experience and a knack for retail sales and customer service.
- Other info: Enjoy a varied workday with opportunities for professional growth and community engagement.
The predicted salary is between 30000 - 38000 £ per year.
Location: Dagenham, East London
Salary: £30,000 - £38,000 per annum
Job Type: Full-Time, Permanent
About us
The Company is a leading name in the specialist school uniform industry, known for our heritage, reliability, and commitment to the local community. Based out of our lively Dagenham hub, we serve as a vital partner to schools across the region, providing high-quality, durable uniforms both in-store and through our dedicated digital platforms. We pride ourselves on blending traditional service values with modern retail operations.
About the role
We are seeking a dynamic and multi-talented leader to take the helm of our Dagenham operations. This is a high-impact role where you will bridge the gap between retail excellence and professional customer service to ensure client retention. To succeed, you will first familiarise yourself with the fundamental aspects of our school uniform business, including school uniform policies, our website's front and back end, and our EPOS and till systems. You will also gain a deep understanding of our stock and respective stock locations to ensure seamless delivery to our customers.
Key areas of responsibility
- Leadership & Staff Management: Recruit, train, schedule, motivate, and appraise staff; foster a positive team environment; and manage performance in a way that maximises sales.
- Sales & Profitability: Set and achieve ambitious sales targets against agreed KPIs, implement innovative strategies to increase revenue, and provide in-depth analysis of sales data.
- Customer Experience: Liaise and communicate professionally with clients and customers in person, by phone, and via email. You will deliver exceptional service, handle complaints with total professionalism, and build lasting customer relationships.
- B2B Growth: Assist with managing a diverse portfolio of business accounts (schools and other clients) and represent the company at high-profile marketing and sales events.
- Operations & Inventory: Oversee all daily operations, manage stock levels and ordering, lead loss prevention initiatives, and maintain impeccable store cleanliness and organisation.
- Merchandising: Plan and arrange promotional materials, displays, and in-store setups to maximise every sales opportunity.
- Compliance: Ensure strict adherence to company policies, health and safety regulations, and security procedures.
About you
The ideal candidate is a proactive professional who can pivot between the fast-paced nature of a retail floor and the strategic requirements of store management.
- Proven Leadership: You possess strong communication and interpersonal skills with a track record of managing and motivating teams.
- Strategic Thinker: You have strong problem-solving and decision-making abilities, with the confidence to act on your own initiative.
- Commercial Acumen: You bring significant experience in retail sales and marketing, with the ability to turn data into actionable results.
- Operational Expert: You have a solid knowledge of inventory management and a keen eye for visual merchandising to keep the store looking its best.
What we offer
- Competitive Salary: £30,000 - £38,000 reflective of your experience and the dual nature of the role.
- Career Autonomy: The chance to lead a well-known local business and make a tangible impact on its growth and community reputation.
- Varied Workday: A unique blend of retail management, external marketing events, and professional B2B client services.
- Prime Location: Work in the heart of East London with excellent transport links and a vibrant local culture.
This role requires a leader who is comfortable representing the brand externally at school events and marketing functions, ensuring the company remains the premier choice for uniform provision. If this sounds like you hit the apply button and start your journey with us today!
Store Manager employer: BluetownOnline
Contact Detail:
BluetownOnline Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Manager
✨Tip Number 1
Get to know the company inside out! Familiarise yourself with their values, products, and community involvement. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Store Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and customer service. Think of examples from your past experiences that highlight your skills in these areas. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! It shows you're serious about the position and gives you a better chance of being noticed. Plus, it’s super easy to do!
We think you need these skills to ace Store Manager
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role and the company. Familiarise yourself with our school uniform business and what makes us tick. This will help you tailor your application to show how you fit right in!
Show Off Your Skills: Highlight your leadership and retail experience in your application. We want to see how you've motivated teams and achieved sales targets in the past. Use specific examples to demonstrate your commercial acumen and operational expertise.
Be Personable: Remember, we value exceptional customer service! Make sure your application reflects your communication skills and ability to build relationships. A friendly tone can go a long way in showing us you're the right fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our community!
How to prepare for a job interview at BluetownOnline
✨Know Your Stuff
Before the interview, dive deep into the company’s background and its role in the school uniform industry. Familiarise yourself with their values, products, and customer service approach. This will not only show your genuine interest but also help you align your answers with what they’re looking for.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you successfully led a team or managed a project. Highlight how you motivated staff, handled challenges, and achieved sales targets. This is crucial since the role requires strong leadership and team management.
✨Understand the Operations
Brush up on inventory management and retail operations. Be ready to discuss how you would manage stock levels, implement loss prevention strategies, and maintain store organisation. Showing that you have a solid grasp of these areas will demonstrate your operational expertise.
✨Engage with Customer Experience
Think about how you would handle customer complaints and build lasting relationships. Prepare to share specific instances where you provided exceptional service or resolved issues effectively. This will highlight your commitment to customer satisfaction, which is key for this role.
