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- Tasks: Lead and enhance automated workflows for volunteer support, ensuring smooth operations.
- Company: Join a dynamic organisation dedicated to empowering volunteers in a supportive environment.
- Benefits: Enjoy 25 days annual leave, hybrid working, private medical insurance, and generous pension contributions.
- Other info: Great opportunities for personal development and career growth in a collaborative team.
- Why this job: Make a real difference by supporting volunteers and improving their experience with innovative systems.
- Qualifications: Experience in digital volunteer management and leading administrative processes is essential.
The predicted salary is between 40000 - 42000 ÂŁ per year.
Salary: ÂŁ40,000 to ÂŁ42,000 gross per annum, depending on experience
Location: MSSC NSC, 200B Lambeth Road, London, SE1 7JY (Hybrid Working)
Job type: Full time, permanent
Closing Date: Monday 25th May 2026.
Assessment Day: Tuesday 2nd June 2026.
About the role
The Volunteer Support & Systems Manager leads the development and maintenance of automated workflows used within the Volunteer Support Team. The role ensures the smooth running of the Volunteer Support function, overseeing day‑to‑day administration of key volunteer processes and line‑managing Volunteer Support Officers who act as the first point of contact for volunteers.
Responsibilities
- To oversee the efficient operation, maintenance and continuous improvement of all Volunteer Support automated workflows
- To develop clear and effective guidance, to help volunteers access and use the various Volunteer Support digital systems
- To line manage and support the Volunteer Support Team based at the MSSC Support Centre, empowering the team to deliver effective and consistent support to volunteers
- To functionally manage and support the Area Volunteer Support Team based across the 6 Area Offices, empowering them to deliver effective and consistent support to volunteers
- To manage the “Safer Recruitment” and adverse disclosure process for volunteers, in line with MSSC policy, ensuring that criminal records checks are dealt with in a timely and appropriate manner
- To work with the Head of Volunteering to review MSSC volunteering policies, monitoring their appropriateness and effectiveness, making recommendations for changes as necessary
- To support the Head of Volunteering with the successful implementation of MSSC’s volunteer strategy and other national tasks
- To work with Volunteer Support Officers to develop systems and processes for managing the Volunteer Support workload and monitoring delivery standards
- To work closely with other stakeholders, maintaining excellent working relationships across departments to ensure consistency and best practice for our volunteers.
Requirements
- Experience of leading the development and maintenance of digital volunteer management/ communication systems
- Experience of creating and maintaining complex automated workflows
- Experience of overseeing the administrative functions of a CRM system
- Experience of implementing, managing reviewing and refining administrative processes
- Experience developing processes which are targeted at both internal and external audiences
- Experience of leading projects managing change with various stakeholders
Benefits
- 25 days annual leave per annum, increasing with length of service
- Hybrid working for many roles
- Volunteering Leave
- Life assurance (4x salary)
- Private medical insurance
- Generous pension (employer contribution up to 10%)
- Cycle to work scheme
- Access to the Marine Society Digital Library
- Wellbeing portal and EAP with 121 counselling
- Employee development: We are investing in our employees' development and have an annual calendar of learning and development opportunities, designed to support employees to develop into their roles and stretch them to achieve their full potential.
Volunteer Support & Systems Manager employer: Bluetownonline-Ltd
Contact Detail:
Bluetownonline-Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Support & Systems Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at MSSC through LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the assessment day by practising common interview questions and scenarios related to volunteer management. We recommend role-playing with a friend to boost your confidence!
✨Tip Number 3
Showcase your skills in automated workflows and CRM systems during interviews. Bring examples of how you've improved processes in the past – we love seeing real-life applications!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed, and you’ll be one step closer to joining our amazing team.
We think you need these skills to ace Volunteer Support & Systems Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with digital volunteer management systems and automated workflows. We want to see how your skills align with the role, so don’t hold back!
Showcase Your Leadership Skills: As a Volunteer Support & Systems Manager, you'll be leading a team. Use your application to demonstrate your previous experience in managing teams and projects. Share specific examples that show how you empowered others to succeed.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Bluetownonline-Ltd
✨Know Your Systems
Make sure you’re familiar with the digital volunteer management systems mentioned in the job description. Brush up on your knowledge of CRM systems and automated workflows, as you might be asked to discuss how you've used these in previous roles.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing projects. Think about specific situations where you empowered team members or improved processes, as this will demonstrate your capability to manage the Volunteer Support Team effectively.
✨Understand the Volunteer Strategy
Research MSSC’s volunteering policies and strategies. Be ready to discuss how you can contribute to their implementation and improvement. Showing that you understand their mission will set you apart from other candidates.
✨Build Relationships
Since the role involves working closely with various stakeholders, think of ways to illustrate your ability to maintain excellent working relationships. Prepare anecdotes that showcase your communication skills and how you’ve collaborated with different departments in the past.