At a Glance
- Tasks: Manage customer enquiries, prepare quotations, and coordinate service schedules.
- Company: A growing commercial door and entrance systems company in Swanley.
- Benefits: Competitive salary, supportive team environment, and growth opportunities.
- Other info: Enjoy a structured role in a fast-paced service environment.
- Why this job: Be at the heart of operations and make a real impact on customer satisfaction.
- Qualifications: Highly organised, calm under pressure, and confident communicator.
The predicted salary is between 30600 - 37400 £ per year.
We are a busy and growing commercial door and entrance systems company specialising in:
- Automatic doors
- Drive-thru windows
- Reactive repairs and maintenance
About The Role: We are looking for a highly organised and commercially minded Service & Quotations Coordinator to manage customer enquiries, quotations, scheduling, and job coordination. This role sits at the centre of the business and requires somebody who can remain calm, organised, and professional while managing multiple live jobs and customer requests.
Key Responsibilities:
- Handling incoming sales and service enquiries
- Preparing quotations for repairs, servicing, and installations
- Liaising with customers regarding ongoing works
- Coordinating engineer schedules and appointments
- Managing job progress and customer communication
- Following up quotations and customer requests
- Processing customer invoices
- Working closely with engineers and suppliers
- Learning technical product knowledge over time
- Supporting smooth project and service delivery
About you:
We are looking for somebody who is:
- Highly organised and process-driven
- Calm and composed under pressure
- Confident communicating with customers and engineers
- Commercially aware and detail-focused
- Proactive and solution-oriented
- Professional in both written and verbal communication
Experience within engineering, construction, facilities management, HVAC, fire/security, manufacturing, reactive maintenance, or service coordination environments would be highly advantageous.
Important: This role is focused on customer coordination, organisation, quotation management, and operational support rather than high-pressure sales. We are looking for somebody who enjoys structure, problem-solving, and managing multiple moving parts within a fast-paced service environment.
Supportive team environment Opportunity to grow within the business
Service & Quotations Coordinator in Swanley employer: BluetownOnline Ltd
At Advanced Access Platforms, we pride ourselves on being a leading independent powered access supplier in the South East, offering HGV Drivers a dynamic work environment in Grays. Our commitment to employee development is evident through our comprehensive training programmes and genuine career progression opportunities, alongside a competitive salary and attractive benefits package including performance bonuses and a company pension. Join us to be part of a supportive team that values exceptional customer service and professional growth.
