At a Glance
- Tasks: Ensure outstanding customer service while supporting production and procurement activities.
- Company: Join a leading manufacturer of high-performance cutting tools in an exciting growth phase.
- Benefits: Competitive salary, 22 days holiday, flexible hours, and private medical insurance.
- Other info: Enjoy a supportive work environment with excellent career development opportunities.
- Why this job: Be part of a dynamic team and make a real impact in a growing industry.
- Qualifications: Experience in production planning or customer service; strong communication skills required.
The predicted salary is between 28000 - 28000 £ per year.
Location: Fradley, Staffordshire
Salary: £28,000 per annum
Job type: Permanent, Full Time - 40hrs per week
Hours: Mon - Fri - 8.30 to 5pm or 9am to 5.30pm
Kyocera SGS Precision Tools is a leading manufacturer of solid carbide cutting tools, renowned for designing high-performance solutions for machining challenging materials such as stainless steel and titanium. We support industries such as aerospace, medical, power generation, and motorsports by solving complex manufacturing challenges and improving process efficiency. We’re now entering an exciting phase of growth, relocating to the Midlands to unite Kyocera SGS and Kyocera Unimerco Tooling under one roof; forming Kyocera’s largest carbide tooling site in Europe. As part of this expansion, we’re looking for a Customer Service & Production Planning Representative to join our team. This hybrid role combines customer service, production planning, and procurement support, offering excellent exposure across several key business areas.
About the Role
You will play a vital role in ensuring our customers receive outstanding service while supporting our production and purchasing functions. You’ll work closely with internal departments and help maintain the smooth flow of information and materials across operations.
Key Responsibilities
- Update Works Orders and maintain production schedules
- Raise purchase orders and support procurement activities
- Handle customer enquiries, prepare quotations, and process sales orders
- Collaborate with Production, Sales, and Logistics teams
- Maintain accurate records and documentation in relevant systems
What We’re Looking For
- Experience in production planning, procurement, or customer service
- Proficient in Microsoft Office; ERP/MRP experience (Sage/SAPMAN advantageous)
- Strong communication skills with excellent attention to detail
- Proactive, organised, and able to work across multiple tasks
- A flexible team player with a positive, solution-driven approach
What You’ll Get in Return
We offer a competitive salary and a strong benefits package, including:
- 22 days holiday plus bank holidays, increasing with service
- 40 hour working week with some flexibility around start and finish times
- An extra paid day off on your birthday
- Company pension with 5% employer contribution
- Private medical insurance (after 12 months)
- Health Cashback Plan
- Group Life Assurance and Income Protection
- Employee Referral Scheme
…plus more, all designed to support your wellbeing and recognise your contribution.
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