Service Manager - Technical

Are you a proactive and technically astute professional with experience supporting government communications systems? An exciting opportunity has opened for a Service Manager – Technical to take ownership of support case management for a major UK Government communications programme.

Key Responsibilities

• Manage support cases under UK Government contracts (including CSCS4), ensuring SLA and KPI compliance.
• Oversee case progression and liaise with internal teams to resolve technical issues.
• Serve as primary liaison for MOD project teams, system engineers, and support stakeholders.
• Plan and oversee service visits, ensuring logistics, equipment, and commercial terms are aligned.
• Monitor trends in ticketing systems to inform process improvement and spares planning.
• Produce, maintain, and improve support documentation and knowledge base materials.
• Train first- and second-line support staff and onboard new field service engineers.
• Support MOD stakeholders during complex technical investigations, both remotely and on-site.

Required Skills & Experience

• Strong commercial experience supporting satellite communications, IT networks, and electronic systems.
• Strong understanding of MOD environments across COMSAT, MILSAT, MNE, and message handling.
• Strong understanding of Royal Navy or similar defence communications.
• Familiarity with wider MOD communications infrastructure across land and sea platforms.
• Strong working knowledge of IT networking, satellite systems, and electrical/electronic equipment.
• Must hold or be eligible for DV Security Clearance.
• Flexible for occasional travel and on-site support as required.

What we offer

• Competitive base salary.
• Annual performance-based bonus.
• Pension scheme with up to 7.5% matching contributions.
• 25 days of annual leave, plus bank holidays.
• Access to an onsite gym.
• Free parking facilities.

Bluestream People are an Equal Opportunities Employer and operates as an Employment Agency for permanent recruitment and an as an Employment Business for temporary / contract recruitment.

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