At a Glance
- Tasks: Manage customer queries and data entry for customs clearances.
- Company: Join a leading client in Lisburn with a focus on customer service.
- Benefits: Competitive salary, additional leave, pension contributions, and career progression.
- Other info: Flexible working hours with opportunities for overtime and professional development.
- Why this job: Gain valuable experience in a dynamic environment while supporting a vital department.
- Qualifications: Experience in administration and strong organisational skills required.
The predicted salary is between 24750 - 30250 £ per year.
BSNI is hiring a Customs & Customer Service Administrator on behalf of our leading client in Lisburn due to maternity cover. This role will be on a fixed contract.
This role will require a professional individual who is highly organised, customer focused, with great attention to detail.
Strong administration skills and ideally some experience or knowledge of the Customs, transport, logistics industry.
Full Time - Monday
Friday, Shift pattern, 07.30 to 4.30 Week1 / 09.00 to 18.00 Week2 (1 hour break) Overtime available. Salary £26,500 - £30,000 DOE.
Job Description
Data entry across multiple systems for customs clearances.
Reporting discrepancies and maintenance of records.
Answering customer queries via telephone & email.
Other administration duties to support the running of the Customs Department on a daily basis.
Essential Criteria
Previous experience working in an administration role & dealing with customers.
Strong administration & organisational skills.
Able to deal tactfully with a wide variety of people.
A positive can-do attitude and flexible approach.
Dedication to completing a high standard of work.
Strong IT systems experience including a sound knowledge in Microsoft applications.
Benefits
Additional Annual Leave (Service Based).
Matched employee / employer pension contribution.
Life & death in service insurance.
Certified Training Courses.
Career progression.
Discounted sea crossings.
Additional Company Benefits.
TPBN1_UKTJ
Customer Service Administrator in Lisburn employer: Bluestones Staffing N.I.Limited
Bluestones is an excellent employer, offering a dynamic work environment in the Duncrue area that fosters career growth in logistics and transportation. With a focus on reliability and efficiency, employees benefit from a supportive culture that values teamwork and communication, alongside opportunities for skill development and advancement within the company. Join us for a rewarding experience where your contributions are recognised and appreciated.
Contact Details:
Bluestones Staffing N.I.Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Lisburn
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Bluestones Staffing N.I.Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Bluestones Staffing N.I.Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Lisburn
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Bluestones Staffing N.I.Limited:Your cover letter is your chance to shine! Tell us why you want to work at Bluestones Staffing N.I.Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Bluestones Staffing N.I.Limited!
How to prepare for a job interview at Bluestones Staffing N.I.Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
