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For Companies At a Glance
- Tasks: Be the expert for complex helpdesk issues and support your team.
- Company: Join Bluespires, a forward-thinking IT solutions provider focused on people and innovation.
- Benefits: Enjoy flexible working, company events, and dedicated time for certifications.
- Why this job: This role offers growth, collaboration, and a chance to make a real impact.
- Qualifications: Strong IT helpdesk experience and Microsoft tech expertise are essential.
- Other info: Apply now to be part of a supportive and inclusive culture!
The predicted salary is between 36000 - 54000 £ per year.
Are you a skilled IT professional looking to take the next step in your career? Bluespires is growing, and we’re on the lookout for a dedicated 3rd Line Helpdesk Technician to join our friendly and talented team on-site in the Oxfordshire office.
At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.
What You’ll Do
- Act as the go-to escalation point for complex helpdesk issues
- Manage and prioritise multiple high-level support tickets to meet SLAs
- Deliver excellent customer service across phone, email, and remote support
- Mentor and support colleagues through training and shadowing
- Maintain and configure Microsoft SaaS and modern workplace tools
- Collaborate to drive knowledge sharing and continuous improvement
About You
Key Skills & Experience:
- Strong experience in a fast-paced IT helpdesk/service environment
- Hands-on expertise with Microsoft tech and Windows Server
- Microsoft Certifications (Enterprise Admin track) or equivalent experience
- Logical, methodical problem-solving approach
- Excellent communication skills and a customer-first attitude
- Calm under pressure, self-driven, and detail-oriented
Package
- Salary up to £45,000 per annum
- Dedicated time and support for gaining certifications of your choice
- Company events, team socials, and flexible working options
- A collaborative, inclusive culture that values your input and growth
This is more than just a job — it’s a chance to be part of something progressive, valued, and people-driven. Apply today and take your career forward with a company that puts people first.
3rd Line Helpdesk Technician employer: Bluespires
Contact Detail:
Bluespires Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Helpdesk Technician
✨Tip Number 1
Familiarise yourself with the specific Microsoft technologies mentioned in the job description. Having hands-on experience with these tools will not only boost your confidence but also demonstrate your capability to handle the technical demands of the role.
✨Tip Number 2
Prepare to discuss your problem-solving approach during the interview. Be ready to share examples of how you've successfully resolved complex helpdesk issues in the past, as this will showcase your logical thinking and ability to work under pressure.
✨Tip Number 3
Highlight your customer service skills in conversations with the recruitment team. Since the role emphasises a customer-first attitude, sharing experiences where you went above and beyond for clients can set you apart from other candidates.
✨Tip Number 4
Engage with the company culture by researching Bluespires' values and recent projects. Showing that you align with their people-driven approach and are genuinely interested in contributing to their team will make a positive impression.
We think you need these skills to ace 3rd Line Helpdesk Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT helpdesk environments, particularly with Microsoft technologies and Windows Server. Use specific examples to demonstrate your problem-solving skills and customer service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT and your desire to work at Bluespires. Mention how your skills align with their values of collaboration and continuous improvement, and express your enthusiasm for the role.
Highlight Relevant Certifications: If you have any Microsoft Certifications or equivalent experience, make sure to mention them prominently in your application. This will show that you are qualified and committed to your professional development.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a 3rd Line Helpdesk Technician.
How to prepare for a job interview at Bluespires
✨Showcase Your Technical Skills
Be prepared to discuss your hands-on experience with Microsoft technologies and Windows Server. Highlight specific projects or challenges you've tackled in previous roles, as this will demonstrate your expertise and problem-solving abilities.
✨Emphasise Customer Service
Since the role involves delivering excellent customer service, be ready to share examples of how you've handled difficult situations or provided exceptional support. This will show that you have a customer-first attitude, which is crucial for the position.
✨Demonstrate Your Mentoring Ability
As mentoring colleagues is part of the job, think of instances where you've trained or supported others. Discuss your approach to knowledge sharing and how you can contribute to a collaborative team environment.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your logical and methodical problem-solving skills. Practise articulating your thought process when faced with complex helpdesk issues, as this will showcase your ability to remain calm under pressure.
