2nd line Support Analyst

Are you a skilled IT professional looking to take the next step in your career?

Bluespires is growing, and we’re on the lookout for a dedicated 2nd Line Support Analyst to join our friendly and talented team in Oxfordshire.

The Role

This is a fantastic opportunity to make a real impact in a business that puts its people and clients first. If you\’re passionate about solving technical challenges, collaborating with others, and delivering top-tier IT support, this could be your perfect role.

Company

At Bluespires, we do things differently. We provide smart, tailored IT solutions to businesses — from managed IT support to cybersecurity and infrastructure projects. Our team is at the heart of everything we do, and we invest in their development and success.

What You’ll Do

As a 2nd Line Support Analyst, you’ll play a crucial role in delivering excellent IT support and enhancing the overall client experience. Your key responsibilities will include:

• Providing remote (and occasional on-site) technical support to end users and clients
• Taking ownership of escalated tickets and seeing them through to resolution
• Troubleshooting a range of technical issues across networks, software, and hardware
• Supporting 1st line colleagues through complex incidents
• Maintaining clear documentation and contributing to our knowledge base

About You

Key Skills & Experience:

• Microsoft 365 administration
• Understanding of TCP/IP, LAN/WAN, and general networking fundamentals
• Background in a Managed Service Provider (MSP) or similar IT support role
• Excellent troubleshooting and communication skills
• Proactive, customer-focused approach

Desirable (but not essential):

• Experience with WatchGuard, Sophos, Datto, Intune, or SharePoint
• Relevant certifications (MCP, CompTIA, Microsoft Fundamentals/Associates)
• Familiarity with Azure, Entra, device enrolment, and modern desktop deployments

Package

• Competitive salary up to £35,000 per year
• Dedicated time and support to gain qualifications and certifications
• Fun social events and company activities
• Supportive, inclusive working environment
• Real opportunities for career development

Ready to take the next step in your IT career?

Apply now and become part of a company that values your expertise and supports your growth.

Niche Recruitment is proud to be working exclusively with Bluespires on the recruitment of this position. Please get in touch with Niche Recruitment if you have any questions.