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- Tasks: Provide second- and third-line IT support and manage infrastructure upgrades.
- Company: Join a dynamic IT team focused on large-scale improvements and innovation.
- Benefits: Enjoy a competitive salary, hands-on project experience, and opportunities for growth.
- Why this job: Make a real impact in a fast-paced environment while developing your technical skills.
- Qualifications: Experience in IT support, proficiency in Microsoft 365, Azure, and strong troubleshooting skills required.
- Other info: This is a 6-month fixed-term role based in Warrington with potential travel.
The predicted salary is between 21600 - 36000 £ per year.
Location: Warrington (Office-based)
Type: Full-time, Fixed Term (6 Months)
Salary: £36,000 pro rata.
Are you an experienced IT professional with a strong background in infrastructure and support? Do you enjoy resolving complex technical issues while contributing to large-scale IT improvement projects? We're looking for a proactive Technical Support Analyst to join our team on a 6-month fixed-term contract, providing second- and third-line support while helping to deliver critical infrastructure upgrades.
What You'll Be Doing:
- Support and maintain a secure, scalable, and reliable IT infrastructure across hybrid platforms (Azure, VMware, SD-WAN, etc.)
- Provide 2nd and 3rd line technical support to resolve incidents that fall outside of first-line capabilities
- Manage and maintain core network systems and site-to-site connectivity
- Liaise with third-party suppliers and infrastructure partners to ensure SLAs are met
- Assist in the delivery of infrastructure projects and digital transformation initiatives
- Travel to regional sites as required to support and train local teams
- Maintain clear documentation of system changes, processes, and configurations
- Ensure backup and disaster recovery processes are robust and tested regularly
- Contribute to BAU support, including desktop support, software deployment, and routine maintenance
What We're Looking For:
- Solid experience in infrastructure or technical support roles, ideally with exposure to mentoring or leading junior staff
- Proficiency with Microsoft 365 and Azure administration
- Knowledge of networking and SD-WAN (Cisco Meraki or Unifi preferred)
- Hands-on experience with VMware, Windows Server, backup solutions (Veeam/Altaro), and cyber security tools (Sophos, Forcepoint)
- Strong troubleshooting, problem-solving, and documentation skills
- Flexible and adaptable to evolving business and technical environments
- Excellent communication skills – able to explain technical concepts to non-technical audiences
- A full UK driving licence and willingness to travel when needed
Bonus if You Have:
- Certifications such as ITIL, PRINCE2, Azure Admin, VMware, or Microsoft 365 Admin
- Experience with telephony platforms (Teams or 8x8) and mobile device management
This is a great opportunity to join a fast-paced and evolving IT team, offering hands-on project exposure and the chance to make a meaningful impact.
Ready to hit the ground running? Apply now!
Technical Support Analyst employer: Blues Point Ltd
Contact Detail:
Blues Point Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Azure, VMware, and SD-WAN. Having hands-on experience or even just a solid understanding of these platforms will help you stand out during discussions.
✨Tip Number 2
Prepare to discuss your troubleshooting process in detail. Be ready to share examples of complex technical issues you've resolved, particularly those that required second- or third-line support, as this will demonstrate your problem-solving skills.
✨Tip Number 3
Showcase your communication skills by practising how to explain technical concepts to non-technical audiences. This is crucial for the role, so consider preparing a few scenarios where you've successfully communicated complex information.
✨Tip Number 4
If you have any relevant certifications, be sure to mention them during your conversations. Certifications like ITIL or Azure Admin can give you an edge, so highlight how they relate to the responsibilities of the Technical Support Analyst role.
We think you need these skills to ace Technical Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support and infrastructure roles. Emphasise your proficiency with Microsoft 365, Azure, and any networking knowledge you possess, as these are key requirements for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and your ability to communicate technical concepts to non-technical audiences. Mention specific examples of how you've contributed to IT improvement projects in the past.
Highlight Certifications: If you have any relevant certifications such as ITIL, PRINCE2, or Azure Admin, make sure to include them prominently in your application. These can set you apart from other candidates.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Technical Support Analyst role.
How to prepare for a job interview at Blues Point Ltd
✨Showcase Your Technical Skills
Be prepared to discuss your experience with infrastructure and support. Highlight specific projects where you've resolved complex technical issues, especially those involving Azure, VMware, or networking.
✨Demonstrate Problem-Solving Abilities
Expect scenario-based questions that assess your troubleshooting skills. Use the STAR method (Situation, Task, Action, Result) to structure your answers and illustrate how you approach problem-solving.
✨Communicate Clearly
Since you'll be explaining technical concepts to non-technical audiences, practice simplifying complex ideas. During the interview, ensure your explanations are clear and concise, demonstrating your communication skills.
✨Prepare for Team Dynamics
As the role involves liaising with third-party suppliers and mentoring junior staff, be ready to discuss your teamwork and leadership experiences. Share examples of how you've contributed to team success in previous roles.
