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- Tasks: Provide hands-on IT support and troubleshoot issues for end users.
- Company: Join a busy IT support team in Tamworth.
- Benefits: Competitive day rate of £175, with immediate start.
- Other info: Fast-paced environment with opportunities to learn and develop.
- Why this job: Kickstart your career in tech with real-world experience and growth.
- Qualifications: Experience in 1st/2nd line support and strong Microsoft skills required.
The predicted salary is between 42000 - 45500 £ per year.
We are looking for an experienced 1st / 2nd Line Support Engineer to join a busy IT support team on a 3–6 month contract. The successful candidate will provide hands-on technical support across a Microsoft environment, supporting end users with day-to-day IT issues and onboarding activities.
Key Responsibilities
- Providing 1st and 2nd line IT support to end users
- Troubleshooting hardware, software, and connectivity issues
- Supporting Microsoft technologies including Office 365, Exchange, and Active Directory
- Setting up new starters, user accounts, permissions, and email access
- Configuring and deploying laptops and other end-user devices
- Supporting password resets, account administration, and mailbox management
- Assisting with desktop support and general IT troubleshooting
- Escalating more complex issues where required
- Maintaining accurate support documentation and ticket updates
Skills & Experience Required
- Previous experience in a 1st / 2nd Line Support role
- Strong Microsoft stack experience including: Office 365, Exchange, Active Directory, Windows 10/11
- Experience setting up new users and configuring laptops/devices
- Strong troubleshooting and communication skills
- Ability to work in a fast-paced support environment
- Excellent customer service approach & communication skills
Desirable
- Experience with Azure AD, or M365 administration
- Exposure to networking basics and printer support
- Previous experience working within a service desk environment
Helpdesk Administrator- Immediate Start in Tamworth employer: Blues Point Ltd
Contact Detail:
Blues Point Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator- Immediate Start in Tamworth
✨Tip Number 1
Get your tech skills sharp! Brush up on your knowledge of Microsoft technologies like Office 365 and Active Directory. The more confident you are in these areas, the better you'll perform during interviews.
✨Tip Number 2
Practice your troubleshooting skills! Set up a mock environment at home where you can simulate common IT issues. This hands-on experience will help you tackle real-world problems with ease when you land that interview.
✨Tip Number 3
Network like a pro! Connect with other IT professionals on platforms like LinkedIn. Join groups related to helpdesk support and engage in discussions. You never know who might have a lead on your next job!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Helpdesk Administrator. Plus, it shows you're serious about joining our team. Don't miss out!
We think you need these skills to ace Helpdesk Administrator- Immediate Start in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled IT issues before, especially with Microsoft technologies like Office 365 and Active Directory.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're the perfect fit for this role. Share specific examples of your troubleshooting skills and customer service approach that align with our needs.
Show Off Your Technical Skills: Don’t hold back on showcasing your technical know-how! Mention any relevant certifications or experiences you have with Windows 10/11, Exchange, and other tools we use. We love seeing your expertise!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Blues Point Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Office 365, Exchange, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you've mastered.
✨Show Off Your Customer Service Skills
Since this role involves a lot of end-user interaction, be prepared to share examples of how you've provided excellent customer service in the past. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Practice Common Support Scenarios
Get familiar with common 1st and 2nd line support issues, like password resets or setting up new user accounts. You might be asked to walk through how you'd handle these scenarios during the interview, so practice explaining your thought process clearly.
✨Be Ready for Fast-Paced Questions
This role is in a busy IT support team, so expect the interview to be quick and dynamic. Prepare to answer questions rapidly and demonstrate your ability to think on your feet. Show them you can handle pressure while maintaining a calm and professional demeanour.