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- Tasks: Provide hands-on IT support and troubleshoot issues for end users.
- Company: Join a busy IT support team in Tamworth.
- Benefits: Competitive day rate of £175, with potential for contract extension.
- Other info: Fast-paced role with opportunities to learn and grow in tech.
- Why this job: Kickstart your career in IT and gain valuable experience in a dynamic environment.
- Qualifications: Experience in 1st/2nd Line Support and strong Microsoft skills required.
The predicted salary is between 35000 - 40000 £ per year.
Contract Length: 3 months initially
Start Date: ASAP
Location: Tamworth
Day Rate: £175 per day (inside IR35)
We are looking for an experienced 1st / 2nd Line Support Engineer to join a busy IT support team on a 3–6 month contract. The successful candidate will provide hands-on technical support across a Microsoft environment, supporting end users with day-to-day IT issues and onboarding activities.
Key Responsibilities
- Providing 1st and 2nd line IT support to end users
- Troubleshooting hardware, software, and connectivity issues
- Supporting Microsoft technologies including Office 365, Exchange, and Active Directory
- Setting up new starters, user accounts, permissions, and email access
- Configuring and deploying laptops and other end-user devices
- Supporting password resets, account administration, and mailbox management
- Assisting with desktop support and general IT troubleshooting
- Escalating more complex issues where required
- Maintaining accurate support documentation and ticket updates
Skills & Experience Required
- Previous experience in a 1st / 2nd Line Support role
- Strong Microsoft stack experience including: Office 365, Exchange, Active Directory, Windows 10/11
- Experience setting up new users and configuring laptops/devices
- Strong troubleshooting and communication skills
- Ability to work in a fast-paced support environment
- Excellent customer service approach & communication skills
Desirable
- Experience with Azure AD, or M365 administration
- Exposure to networking basics and printer support
- Previous experience working within a service desk environment
1st/2nd Line Support Analyst in Tamworth employer: Blues Point Ltd
Contact Detail:
Blues Point Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st/2nd Line Support Analyst in Tamworth
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at local meetups. You never know who might have the inside scoop on a 1st/2nd Line Support role that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to demonstrate your knowledge of Microsoft technologies. We want to see you shine with real-life examples of how you've tackled IT issues before.
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 1st/2nd Line Support Analyst in Tamworth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in 1st and 2nd line support. We want to see how you've tackled IT issues, especially with Microsoft technologies like Office 365 and Active Directory. Customising your CV for this role will help us see you as a perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about IT support and how your skills align with the job description. We love hearing about your troubleshooting successes and customer service experiences, so don’t hold back!
Showcase Relevant Skills: In your application, make sure to highlight your strong troubleshooting skills and any experience with setting up new users or devices. We’re looking for someone who can hit the ground running, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you get all the latest updates. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Blues Point Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft technologies like Office 365, Exchange, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting techniques you’ve mastered.
✨Show Off Your Customer Service Skills
Since this role involves a lot of user interaction, be prepared to share examples of how you've provided excellent customer service in past positions. Think about specific situations where you turned a frustrated user into a satisfied one.
✨Practice Common Support Scenarios
Get familiar with common 1st and 2nd line support issues, such as password resets or setting up new user accounts. You might be asked to walk through how you would handle these scenarios during the interview, so practice explaining your thought process clearly.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the tools they use, and what a typical day looks like. This shows your interest in the role and helps you gauge if it’s the right fit for you.