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- Tasks: Be the friendly face of our veterinary hospital, providing exceptional customer service and support.
- Company: Join BluePearl, a leading veterinary care provider passionate about pets and their well-being.
- Benefits: Enjoy pet insurance discounts, health benefits, paid time off, and opportunities for career growth.
- Why this job: Work in a supportive team environment that values compassion and continuous learning.
- Qualifications: Excellent communication skills and a passion for helping others are essential.
- Other info: Shifts available Thursday to Sunday, 1 to 11pm; experience in customer service is a plus.
The predicted salary is between 24000 - 36000 £ per year.
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Veterinary Client Service Coordinator, Irvine
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Client:
BluePearl
Location:
Irvine, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
37aca5fc089f
Job Views:
5
Posted:
29.06.2025
Expiry Date:
13.08.2025
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Job Description:
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.
BluePearl Pet Hospital is hiring an extraordinary Client Service Coordinator.
Are you an excellent customer service professional?
Do your peers turn to you for advice, guidance, comfort, and support?
Are you looking for an opportunity to work with some of the greatest veterinary medicine professionals?
If you are seeking an opportunity with a team that inspires growth working in a collaborative environment, we want to hear from you.
At BluePearl Veterinary Partners, our Client Service Coordinators are imperative to the success of our hospital. In this position, you are the first BluePearl Associate that the client sees. You will ensure that each client receives the care and attention that they need. You will need to be able to function calmly and compassionately in situations that can be very emotional and difficult for our clients.
Pay: $ – $ / hour
Shifts Available: Thursday through Sunday 1 to 11pm
This pay band is a starting point and is dependent on experience and advancement through the Kahuna leveling system.
As a Client Services Coordinator:
You will greet and make friendly eye contact every time our hospital entry door opens to offer individual a warm and professional acknowledgement.
You are always offering a friendly smile, strong eye contact and an approachable demeanor.
You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
You will respond to non-patient calls or visitors and connect them to the appropriate team member.
You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our technicians are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in his/her career.
In order to transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Health, dental, vision, and life insurance options.
Time to reset, rewind, and reflect through our paid time off and floating holiday plans.
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment.
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearl is committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
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Veterinary Client Service Coordinator employer: BluePearl
Contact Detail:
BluePearl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Veterinary Client Service Coordinator
✨Tip Number 1
Familiarise yourself with the specific duties of a Veterinary Client Service Coordinator. Understanding the emotional aspects of the role and how to provide compassionate support will help you stand out during interviews.
✨Tip Number 2
Network with current or former employees of BluePearl. They can provide insights into the company culture and what qualities they value in a Client Service Coordinator, which can be beneficial for your application.
✨Tip Number 3
Prepare for situational questions that may arise during the interview. Think of examples from your past experiences where you demonstrated excellent customer service, especially in high-pressure situations.
✨Tip Number 4
Show your passion for animal care and welfare. Being able to articulate why you want to work in a veterinary environment and how you can contribute to the team will make a strong impression on the hiring managers.
We think you need these skills to ace Veterinary Client Service Coordinator
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Veterinary Client Service Coordinator. Highlight your customer service skills and ability to handle emotional situations in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer service and any previous roles in veterinary or healthcare settings. Use keywords from the job description to ensure your CV stands out.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your commitment to providing excellent client service. Share specific examples of how you've supported clients in challenging situations.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise.
How to prepare for a job interview at BluePearl
✨Show Your Passion for Pets
Make sure to express your love for animals during the interview. Share any personal experiences you have with pets, as this will demonstrate your genuine interest in the role and the company’s mission.
✨Demonstrate Excellent Communication Skills
As a Client Service Coordinator, clear communication is key. Practice speaking clearly and calmly, and be prepared to showcase how you would handle difficult conversations with clients, especially in emotional situations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your ability to handle real-life scenarios, such as dealing with distressed pet owners or managing emergency situations. Think of examples from your past experiences that highlight your problem-solving skills and compassion.
✨Research BluePearl and Its Values
Familiarise yourself with BluePearl's mission, values, and culture. Understanding their commitment to quality care and continuous learning will help you align your answers with what they are looking for in a candidate.
