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- Tasks: Lead a dynamic team in delivering top-notch veterinary care and customer service.
- Company: Join BluePearl Pet Hospital, a leader in emergency and specialty pet care.
- Benefits: Enjoy pet insurance, career growth opportunities, and comprehensive health benefits.
- Why this job: Make a real impact in animal care while developing your leadership skills.
- Qualifications: 3-5 years of management experience in veterinary or client services required.
- Other info: We promote a supportive, family-like culture and value diversity in our workplace.
The predicted salary is between 36000 - 60000 £ per year.
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BluePearl Pet Hospital is seeking an experienced Practice Manager to join our state-of-the-art emergency and specialty hospital.
Are you a passionate leader who is ready to make a difference?
Do you have excellent time management, follow through and organizational skills?
Do you love building successful teams who provide premier customer service and patient care?
If you answered \”yes\” to these questions, we want to hear from you.
BluePearl Pet Hospital has an immediate need for a confident, caring, and results-driven Practice Manager to join our team. The Practice Manager plays a vital role in the hospital by handling the day-to-day operations of the practice in order for the staff to provide the best level of veterinary care to our customers.
As a Practice Manager:
You will mentor, develop and lead a mix of 30+hourly and professional team members to excel and become a successful team focused on patient care.
You will partner and oversee the doctor team, medical team, and client service representatives, guiding them to the next level of development.
You will guide the financial and strategic business development to achieve hospital profitability.
You will expertly handle the primary care DVM and patient referral base with a high level of sensitivity
You will develop intra-staff relationships with a command of HR-related issues and state, federal, local legal compliance of relevant employment law.
You will partake inadditional responsibilities relative to the position.
Experience Preferred:
Experience:3-5 years of proven success in managing professionals in complex organizations, either within veterinary/human medicine, hospitality, or client services industries.
Skills/Knowledge
Excellent time management, follow through and organizational skills
Ability to perform multiple and diverse tasks simultaneously, giving great attention to detail
Ability to deal effectively with all employees and external business contacts while conveying a positive, service-oriented attitude
Ability to work effectively in a team environment as well as independently
Ability to completely maintain confidentiality and discretion in business relationships and exercise sound business judgment
Skilled in use of MS Office Suite, internet (Google) applications
Why BluePearl?
Our passion is pets. We offer Trupanion pet insurance and discounts to our associates for pet treatments, procedures, and food.
We encourage you to grow with us. Our associates are leveled by their skillset and move up in level as they gain more skills and experience. We are focused on developing our associates into leaders through talent development programs and leadership workshops. As a member of Mars Veterinary Health, our associates have endless opportunities to advance in their career.
To transform and lead the industry through innovative quality medicine and care, we understand the importance of continuous learning. We offer annual continuing education allowance, free continuing education sessions, our own BluePearl University for training, and our clinicians have access to over 2,000 medical journals.
We value your health and well-being as an associate by providing you with the following:
Medical, dental, vision, and life insurance options.
Parental leave benefits
401k and retirement planning
Time to reset, rewind, and reflect through our paid time off and floating holiday plans
A regional licensed social worker who can provide guidance, advice, and tips/tricks on how to maintain a healthy lifestyle while working in a fast-paced emergency and specialty care environment
We promote a family-like culture in our hospitals. We are all in this together. We believe in working together to lead the industry by enriching lives through remarkable care for pets.
BluePearlis committed to a diverse work environment in which all individuals are treated with respect and dignity. We are an equal opportunity employer and each applicant will receive consideration for employment without regard to race, color, national origin, religion, creed, sex, age, disability, genetic information, marital status, citizenship status, sexual or affectional preference, or gender identity or expression, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request. We are an Equal Opportunity Employer and a Drug Free Workplace.
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Practice Manager employer: BluePearl
Contact Detail:
BluePearl Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Practice Manager
✨Tip Number 1
Familiarise yourself with BluePearl's values and mission. Understanding their commitment to pet care and employee development will help you align your answers during interviews, showcasing how your leadership style fits within their culture.
✨Tip Number 2
Network with current or former employees of BluePearl. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare specific examples from your past experience that demonstrate your ability to manage teams effectively and handle complex situations. Highlighting these scenarios will show your potential as a Practice Manager who can lead and inspire a diverse team.
✨Tip Number 4
Research the latest trends in veterinary practice management and customer service excellence. Being knowledgeable about industry standards will not only impress your interviewers but also show your commitment to continuous learning and improvement.
We think you need these skills to ace Practice Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, particularly in veterinary or client service environments. Use specific examples that demonstrate your leadership skills and ability to improve team performance.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for animal care and your management experience. Address how your skills align with the responsibilities of the Practice Manager role and express your enthusiasm for contributing to BluePearl Pet Hospital.
Highlight Relevant Skills: In your application, emphasise your time management, organisational skills, and ability to handle multiple tasks. Mention your proficiency with MS Office Suite and any other relevant software that may be beneficial for the role.
Showcase Your Leadership Experience: Provide examples of how you have successfully led teams in the past. Discuss any specific achievements or initiatives you implemented that improved team dynamics or patient care, as this will resonate well with the hiring team.
How to prepare for a job interview at BluePearl
✨Show Your Leadership Skills
As a Practice Manager, you'll be leading a diverse team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you mentored or developed team members.
✨Demonstrate Your Organisational Skills
Time management and organisation are key for this role. During the interview, share strategies you use to stay organised and manage multiple tasks effectively. Consider discussing tools or methods that have worked well for you in previous positions.
✨Understand the Business Side
The role involves financial and strategic business development. Brush up on basic financial principles and be ready to talk about how you've contributed to profitability in past roles. This shows you understand the bigger picture beyond just managing staff.
✨Emphasise Customer Service Experience
Since the position focuses on providing premier customer service, be ready to share examples of how you've enhanced customer experiences in previous roles. Discuss any initiatives you've led that improved client satisfaction or service delivery.
