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- Tasks: Train and onboard users on BlueOptima's products, ensuring effective adoption and retention.
- Company: Join BlueOptima, a global leader in optimising software engineering performance for top organisations.
- Benefits: Enjoy 32 days of holiday, flexible remote work, and sponsored learning opportunities.
- Why this job: Be part of a creative team with rapid career growth and a chance to make an impact.
- Qualifications: 3-4 years of technical training experience, STEM degree, and excellent communication skills required.
- Other info: Pet-friendly office and personal development plans to help you thrive.
The predicted salary is between 40000 - 60000 ÂŁ per year.
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Company Description
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers.
Company Description
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers.
Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company.
We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries.
Location: London
Salary : ÂŁ50-70K (depending on experience)
Job Description
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Responsibilities and Tasks:
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
Good to have:
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information
Why join our team?
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company\’s success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee
Benefits:
- 32 days of holidays (including bank holidays)
- Work from Home Equipment allowance
- Flexible Work from Home – 2 days remote a week
- Flexible Work from Long Distance – 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Consulting
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Industries
Software Development
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Technical Training Specialist employer: BlueOptima
Contact Detail:
BlueOptima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Training Specialist
✨Tip Number 1
Familiarise yourself with BlueOptima's suite of products before your interview. Understanding their tools and how they benefit software engineering teams will help you demonstrate your knowledge and passion for the role.
✨Tip Number 2
Highlight your experience in delivering technical training, especially in B2B environments. Be ready to discuss specific examples of how you've tailored training sessions to meet diverse user needs and improve product adoption.
✨Tip Number 3
Showcase your adaptability and cultural awareness during discussions. Given the global nature of BlueOptima, emphasising your ability to work with diverse teams and clients will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your project management skills. Being able to manage multiple training projects and coordinate with cross-functional teams is crucial for this role, so have examples ready that illustrate your organisational abilities.
We think you need these skills to ace Technical Training Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical training, particularly for B2B clients. Emphasise your communication skills and any familiarity with software engineering concepts, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and how your background aligns with BlueOptima's mission. Mention specific examples of successful training sessions you've conducted and how they benefited previous clients.
Showcase Adaptability: Demonstrate your adaptability in your application by providing examples of how you've tailored training to meet diverse user needs. Highlight any experience working with non-English speakers or in varied training environments.
Highlight Technical Expertise: Clearly outline your technical expertise, especially in SaaS and the Software Development Life Cycle (SDLC). Mention any relevant certifications or training platforms you are proficient in, as this will strengthen your application.
How to prepare for a job interview at BlueOptima
✨Showcase Your Communication Skills
As a Technical Training Specialist, excellent communication is key. Be prepared to demonstrate your ability to convey complex technical concepts clearly and effectively during the interview. Use examples from your past experiences where you successfully trained or onboarded users.
✨Highlight Your Technical Expertise
Make sure to discuss your background in software development and any relevant experience with SaaS products. Be ready to explain how your technical knowledge can help clients understand and utilise BlueOptima’s tools effectively.
✨Demonstrate Adaptability
Given the diverse user backgrounds you'll encounter, it's important to show that you can adapt your training style to meet different needs. Share examples of how you've tailored your training sessions for various audiences in the past.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to manage multiple training projects. Prepare scenarios where you had to overcome challenges in training delivery or user engagement, and explain how you handled them.