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For Companies At a Glance
- Tasks: Deliver engaging technical training to empower users and drive product adoption.
- Company: Join BlueOptima, a global leader in software engineering optimisation.
- Benefits: Enjoy 32 days holiday, flexible work options, and personal development opportunities.
- Why this job: Make a real impact by helping clients maximise their use of innovative software tools.
- Qualifications: 3-4 years of B2B technical training experience and a STEM degree.
- Other info: Be part of a creative, diverse team with rapid career growth potential.
The predicted salary is between 40000 - 60000 £ per year.
Overview
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with the Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client-facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Location: London | Salary: £50-70K (depending on experience)
Responsibilities
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as user creation, access management, invitations, personalised campaigns) and post-training actions (such as monitoring user adoption and ensuring onboarding objectives are met).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
Good to have
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information
- Why join our team? Culture and Growth: Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company\’s success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee.
Benefits
- 32 days of holidays (including bank holidays)
- Work-from-Home equipment allowance
- Flexible Work-from-Home – 2 days remote a week
- Flexible Work-from-Long-Distance – 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet-friendly office
- Sponsored Learning Opportunities
- Cycle-to-work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
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Technical Training Specialist employer: BlueOptima
Contact Detail:
BlueOptima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Training Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at BlueOptima on LinkedIn. Ask them about their experiences and any tips they might have for your interview. It’s all about making connections!
✨Tip Number 2
Prepare for the technical side! Brush up on your knowledge of the Software Development Life Cycle (SDLC) and be ready to discuss how you can tailor training for different user personas. Show them you know your stuff!
✨Tip Number 3
Practice your presentation skills! Since you'll be delivering training sessions, it’s crucial to demonstrate your ability to engage an audience. Try rehearsing with friends or family to get comfortable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find more resources and tips there to help you ace the process.
We think you need these skills to ace Technical Training Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical training, especially in B2B environments. We want to see how your skills align with our mission at BlueOptima!
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so let your personality shine through!
Highlight Relevant Experience: Don’t forget to mention any specific experiences you have with SaaS products or training diverse user groups. We’re looking for someone who can adapt to different training environments, so share those stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at BlueOptima
✨Know Your Audience
Before the interview, research BlueOptima and understand their products and services. Tailor your responses to show how your training experience aligns with their mission of maximising software engineering performance.
✨Showcase Your Training Skills
Prepare to discuss specific examples of your previous training sessions. Highlight how you adapted your approach for different user levels and backgrounds, especially in a B2B context, to demonstrate your adaptability and effectiveness.
✨Be Data-Driven
Familiarise yourself with metrics that measure training success. Be ready to talk about how you've used analytics tools to assess user engagement and retention, and how you’ve adapted training based on feedback and data.
✨Cultural Awareness is Key
Given BlueOptima's global presence, emphasise your ability to work with diverse teams and adapt to various cultural contexts. Share experiences where you successfully trained non-English speakers or worked in multicultural environments.