At a Glance
- Tasks: Deliver engaging training sessions and empower users to maximise product adoption.
- Company: Join a creative and innovative tech company in London.
- Benefits: Enjoy 32 days holiday, flexible work options, and sponsored learning opportunities.
- Other info: Rapid career growth and a supportive team culture await you.
- Why this job: Make a real impact by helping clients succeed with cutting-edge tools.
- Qualifications: 3-4 years of technical training experience and strong communication skills.
The predicted salary is between 42000 - 84000 £ per year.
Overview
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with the Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client-facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Location: London | Salary: £50-70K (depending on experience)
Responsibilities
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as user creation, access management, invitations, personalised campaigns) and post-training actions (such as monitoring user adoption and ensuring onboarding objectives are met).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
Good to have
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information
- Why join our team? Culture and Growth: Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company\'s success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee.
Benefits
- 32 days of holidays (including bank holidays)
- Work-from-Home equipment allowance
- Flexible Work-from-Home - 2 days remote a week
- Flexible Work-from-Long-Distance - 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet-friendly office
- Sponsored Learning Opportunities
- Cycle-to-work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Technical Trainer in City of London employer: BlueOptima
At BlueOptima, we pride ourselves on being an exceptional employer, offering a vibrant work culture in our London office that fosters creativity and innovation. With a strong focus on employee growth, we provide tailored training programmes and personal development plans, ensuring that our team members can thrive and make significant contributions to our success. Enjoy generous benefits such as 32 days of holiday, flexible working arrangements, and a pet-friendly environment, all while being part of a global team dedicated to excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Trainer in City of London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and get the inside scoop on what it’s really like to work at BlueOptima.
✨Tip Number 2
Prepare for your interview by practising common technical training scenarios. Think about how you’d tailor a session for different user levels, just like you would in the role of a Technical Trainer.
✨Tip Number 3
Show off your adaptability! Be ready to discuss how you’ve handled diverse training environments and user backgrounds in the past. This will highlight your fit for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Technical Trainer in City of London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in technical training, especially for B2B clients. We want to see how your skills align with the role of a Technical Trainer at BlueOptima!
Show Off Your Communication Skills:Since excellent communication is key for this role, don’t shy away from showcasing your written and verbal skills. Use clear, concise language in your application to demonstrate your ability to convey complex information effectively.
Highlight Relevant Experience:Be sure to mention any previous experience you have with training platforms or SaaS products. We’re looking for someone who can hit the ground running, so let us know how your background fits the bill!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at BlueOptima!
How to prepare for a job interview at BlueOptima
✨Know Your Audience
Before the interview, research BlueOptima and its products thoroughly. Understand their target audience and how they tailor training for different user roles. This will help you demonstrate your ability to customise training sessions effectively.
✨Showcase Your Training Experience
Prepare specific examples from your past experience where you've successfully delivered technical training. Highlight how you adapted your approach for different audiences, especially in B2B environments, to show that you can meet diverse client needs.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating complex technical concepts in simple terms. You might even want to prepare a mini-training session on a relevant topic to showcase your skills during the interview.
✨Be Ready to Discuss Adaptability
Expect questions about how you handle varied training environments and user backgrounds. Prepare to share instances where you've successfully adapted your training style to accommodate different learning preferences or cultural contexts.
