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- Tasks: Deliver engaging training sessions and empower users to maximise product adoption.
- Company: Join a creative and innovative tech company in London.
- Benefits: Enjoy 32 days holiday, flexible work options, and sponsored learning opportunities.
- Why this job: Make a real impact by helping clients succeed with cutting-edge tools.
- Qualifications: 3-4 years of technical training experience and a STEM degree.
- Other info: Rapid career growth and a supportive team culture await you.
The predicted salary is between 42000 - 84000 £ per year.
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with the Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client-facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Location: London | Salary: £50-70K (depending on experience)
Responsibilities
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as user creation, access management, invitations, personalised campaigns) and post-training actions (such as monitoring user adoption and ensuring onboarding objectives are met).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
- Good to have Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information
Why join our team? Culture and Growth: Global team with a creative, innovative and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success. Freedom to create your own success story in a high performance environment. Training programs and Personal Development Plans for each employee.
Benefits
- 32 days of holidays (including bank holidays)
- Work-from-Home equipment allowance
- Flexible Work-from-Home - 2 days remote a week
- Flexible Work-from-Long-Distance - 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet-friendly office
- Sponsored Learning Opportunities
- Cycle-to-work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Technical Enablement Specialist employer: BlueOptima
Contact Detail:
BlueOptima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Enablement Specialist
✨Tip Number 1
Network like a pro! Reach out to current employees at BlueOptima on LinkedIn. A friendly chat can give you insider info and might just get your application noticed.
✨Tip Number 2
Prepare for the interview by practising common technical training scenarios. Think about how you'd tailor sessions for different user levels, as this will show your adaptability and expertise.
✨Tip Number 3
Showcase your past successes! Bring examples of how you've driven product adoption in previous roles. Numbers speak volumes, so if you can quantify your impact, do it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace Technical Enablement Specialist
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in technical training, especially for B2B clients. We want to see how your skills align with the role of a Technical Enablement Specialist at BlueOptima.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can articulate their thoughts well, so don’t hold back on showcasing your written skills!
Highlight Relevant Experience: Don’t forget to mention any experience you have with training platforms or managing multiple projects. We’re looking for someone who can hit the ground running, so make sure we know about your relevant background.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at BlueOptima
✨Know Your Audience
Before the interview, research BlueOptima and its products thoroughly. Understand the specific needs of B2B clients and how your training experience can help them. Tailor your responses to show how you can meet the diverse needs of users, from developers to executives.
✨Showcase Your Training Skills
Prepare to discuss your previous experiences in delivering technical training. Bring examples of how you've customised training plans for different user roles and how you've adapted your delivery style for various audiences. Highlight any successful outcomes or feedback you've received.
✨Demonstrate Adaptability
Be ready to talk about how you've handled diverse training environments and user backgrounds. Share specific instances where you've adjusted your approach based on the audience's needs, especially when working with non-English speakers or varying levels of technical expertise.
✨Engage with Questions
Prepare insightful questions to ask during the interview. This shows your genuine interest in the role and the company. Inquire about their current training challenges, how they measure training success, and what tools they use for training delivery. It’s a great way to demonstrate your analytical mindset.