At a Glance
- Tasks: Deliver engaging training sessions to onboard users and enhance product adoption.
- Company: Join a global tech leader transforming software engineering performance.
- Benefits: Enjoy 32 days holiday, flexible work options, and personal development opportunities.
- Other info: Be part of a creative team with rapid career growth and exciting challenges.
- Why this job: Make a real impact by empowering clients with innovative software solutions.
- Qualifications: 3-4 years in technical training, strong communication skills, and a STEM background.
The predicted salary is between 50000 - 70000 £ per year.
Company Description
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries.
Location: London
Salary: £50-70K (depending on experience)
Job Description
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Responsibilities and Tasks:
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as monitor user adoption, ensure that onboarding objectives are met, etc.).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
- Good to have: Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information
Why join our team?
- Culture and Growth: Global team with a creative, innovative and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success. Freedom to create your own success story in a high performance environment. Training programs and Personal Development Plans for each employee.
- Benefits: 32 days of holidays (including bank holidays), Work from Home Equipment allowance, Flexible Work from Home - 2 days remote a week, Flexible Work from Long Distance - 4 weeks a year, 12 Weeks Paid Maternity and Paternity Leave, Pet friendly office, Sponsored Learning Opportunities, Cycle2work scheme, Team Socials, Annual Leave purchase (up to 5 extra days).
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Remote Customer Enablement Specialist in Swansea employer: BlueOptima
BlueOptima is an exceptional employer, offering a dynamic and inclusive work culture that fosters creativity and innovation. With a strong focus on employee growth, the company provides tailored training programmes and personal development plans, ensuring that each team member can thrive in their career. Located in London, employees enjoy flexible working arrangements, generous holiday allowances, and a supportive environment that values work-life balance and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Enablement Specialist in Swansea
✨Tip Number 1
Network like a pro! Reach out to current employees at BlueOptima on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding BlueOptima's products inside out. Familiarise yourself with their training approach and think of ways you could enhance it. Show us that you're not just a fit for the role, but also passionate about what we do!
✨Tip Number 3
Practice your communication skills! Since this role involves training diverse users, being able to convey complex ideas simply is key. Try explaining a technical concept to a friend or family member who isn’t in tech – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the BlueOptima team!
We think you need these skills to ace Remote Customer Enablement Specialist in Swansea
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in technical training. We want to see how your skills align with the role of a Customer Enablement Specialist at BlueOptima.
Showcase Your Communication Skills:Since excellent communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express their thoughts effectively, so don’t hold back!
Highlight Your Technical Background:Don’t forget to mention your STEM background and any experience you have with software development. This will help us understand your familiarity with the tools and concepts we work with at BlueOptima.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at BlueOptima
✨Know Your Stuff
Make sure you understand BlueOptima’s products and how they fit into the software engineering landscape. Familiarise yourself with the Software Development Life Cycle (SDLC) and be ready to discuss how your training experience can help clients adopt these tools effectively.
✨Tailor Your Approach
During the interview, highlight your ability to customise training plans based on user roles and organisational goals. Share examples of how you've adapted your training style for different audiences, especially in B2B environments, to show that you can meet diverse client needs.
✨Showcase Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Be prepared to demonstrate your verbal and written communication skills, perhaps by explaining a complex technical concept in simple terms during the interview.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving abilities and adaptability. Prepare scenarios where you had to manage multiple training projects or adapt to unexpected challenges, showcasing your project management skills and cultural awareness in diverse training environments.
