At a Glance
- Tasks: Deliver engaging technical training to onboard users and enhance product adoption.
- Company: Join BlueOptima, a global leader in software performance optimisation.
- Benefits: Enjoy 32 days of holiday, competitive salary, and personal development opportunities.
- Other info: Be part of a diverse team with rapid career growth potential.
- Why this job: Make a real impact by empowering clients with cutting-edge software tools.
- Qualifications: 3-4 years of B2B technical training experience and strong communication skills.
The predicted salary is between 68205 - 68205 £ per year.
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries.
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Responsibilities and Tasks:
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as monitor user adoption, ensure that onboarding objectives are met, etc.).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications:
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
Good to have:
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information:
Why join our team? Culture and Growth: Global team with a creative, innovative and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success. Freedom to create your own success story in a high performance environment. Training programs and Personal Development Plans for each employee.
Benefits: 32 days of holidays.
Remote Technical Training Specialist in Londonderry employer: BlueOptima
BlueOptima is an exceptional employer, offering a dynamic and inclusive work culture that fosters creativity and innovation. With a strong focus on employee growth, the company provides tailored training programmes and personal development plans, ensuring that each team member can thrive in their career. Located in London, employees enjoy a vibrant city life while contributing to a mission that maximises the value of software engineering across the globe.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Training Specialist in Londonderry
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We think you need these skills to ace Remote Technical Training Specialist in Londonderry
Some tips for your application 🫡
Show Off Your Passion for Learning:When applying for a role in digital learning and education at BlueOptima, make sure to sprinkle your application with examples of your enthusiasm for teaching and learning technologies. Share specific experiences where you've used, designed, or implemented digital learning solutions, as this shows us that you truly get the field.
Highlight Relevant Education and Certification:In the digital learning space, having a strong educational background can set you apart. Don't shy away from showcasing your degrees, certifications, or relevant courses related to e-learning, instructional design, or educational technology. We love seeing candidates who have actively invested in their learning journey!
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Craft a Compelling Cover Letter:In your cover letter, express not just your qualifications, but your vision for the future of digital education. Discuss how your experiences align with the mission of BlueOptima and highlight any innovative ideas you might have for enhancing learning experiences. This is your chance to connect with us on a deeper level!
How to prepare for a job interview at BlueOptima
✨Get Hands-On with Learning Technologies
Familiarise yourself with common digital learning tools and platforms, like LMS systems or authoring tools that BlueOptima might use. Understanding these will give you an edge and show you’re ready to jump in from day one!
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Prepare a portfolio of your past projects if you have them, or create sample lesson plans or digital content demos. Being able to discuss your creative approach to engaging students can really set you apart in a full-time role at BlueOptima.
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Expect to be asked about your experience working collaboratively with educators or other stakeholders. Consider discussing how you've contributed to a team effort in creating engaging educational content or improving student outcomes.
