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For Companies At a Glance
- Tasks: Drive product adoption and retention while collaborating with customers and internal teams.
- Company: Join BlueOptima, a global leader in software performance optimisation.
- Benefits: Enjoy 32 days holiday, flexible work options, and sponsored learning opportunities.
- Why this job: Make a real impact in a high-performance environment with rapid career growth.
- Qualifications: 4+ years in Technical Customer Success or similar roles, with strong communication skills.
- Other info: Be part of a diverse team and create your own success story.
The predicted salary is between 52000 - 78000 £ per year.
Company Description
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico, Japan and the US. We are made up of 120 individuals from more than 20 different countries.
Location: London
Department: Product
Salary: £65 - £75K (includes £5K performance-based bonus)
Job Description
The Product Success Manager (PSM) is a high-leverage, strategic role responsible for bridging the gap between BlueOptima's Product organization and its enterprise customers' technical users. Reporting to the VP of product, you will act as the custodian of product adoption and technical user-level retention for our portfolio of products. Your primary goal is to ensure technical users derive maximum, measurable value from BlueOptima, thereby mitigating churn risk and driving account stickiness.
- Product Adoption & Retention Ownership (The Core Mandate)
- Product Health Ownership: Define, implement, and maintain the Product Health Score and User Adoption Index methodology to proactively identify at-risk enterprise accounts based on usage data.
- Retention Strategy: Co-own user adoption and stickiness metrics (e.g., Weekly Active Users) alongside the Customer Success (CS) team, driving interventions to mitigate churn risk.
- Enablement Governance: Own the technology stack for customer enablement (LMS/in-app education) to ensure consistent, measured training delivery.
- Alignment with Customers & Product Team
- User Friction Feedback Loop: Collect and synthesize high-fidelity user friction feedback from technical users, channeling actionable insights directly to Product Managers (PMs) for roadmap consideration.
- Roadmap Communication: Communicate relevant product strategy, roadmap updates (when required), and feature benefits to customers and internal teams, ensuring alignment with user needs and expectations.
- Strategic Influence: Represent the technical user voice in Product QBRs and strategic roadmap planning sessions.
- Training, Content & Research Alignment
- Technical Enablement: Design, coordinate, and deliver advanced technical training for key enterprise customers to significantly boost adoption and feature usage.
- Internal Champion Creation: Identify, mentor, and empower internal champions within client organizations to drive peer-to-peer advocacy and expand organic product usage across teams.
- Content Management: Oversee, manage and direct technical content production, ensuring scalable content (videos, guides, tutorials) aligns with strategic adoption goals.
- Measurement & Insights: Partner with the Research Team to design measurement protocols for training efficacy, in-app nudges, and other enablement programs, reporting quantitatively on their success and impact on adoption.
- Alignment with Customer Success (CS) & Sales
- Value Rollup: Work closely with CS to translate value derived at the technical user level (e.g., time savings, improved code quality metrics) into quantifiable Executive-level business outcomes (ROI, financial savings) for renewal conversations.
- Sales Feedback: Provide timely feedback to the Sales team on successful technical user adoption playbooks and what is working in the field, helping to refine positioning and discovery efforts.
- Alignment with Marketing
- Thought Leadership: Collaborate with the Marketing team to develop thought leadership content, webinars, and technical deep-dives that educate the market on best practices for using BlueOptima.
- Success Stories: Facilitate the creation of customer reference stories and case studies that specifically highlight successful technical user adoption and enablement.
- Messaging Alignment: Ensure all enablement materials and training content align seamlessly with the Product Marketing Manager’s (PMM) core value propositions and messaging hierarchy.
Qualifications
- Minimum 4+ years experience in a Technical Customer Success, Solutions Architect, or Technical Trainer role within a B2B SaaS environment.
- Proven ability to work with and understand technical analytics or developer-focused products (e.g., deep familiarity with the Software Development Life Cycle (SDLC) or engineering metrics).
- Demonstrable experience defining and tracking quantitative success metrics (e.g., WAU, TTV reduction, Churn/Retention data).
- Exceptional presentation, written, and verbal communication skills, with the ability to bridge complex technical concepts to non-technical stakeholders.
Key Performance Indicators (KPIs)
- Gross Revenue Retention (GRR) for the PSM-covered enterprise segment.
- User Adoption Index improvement and Weekly Active Users (WAU) in target enterprise accounts.
- Time-to-Value (TTV) reduction for new enterprise customers.
- Product Health Score Improvement (for identified At Risk accounts).
Additional Information
Why join our team?
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee.
Benefits
- 32 days of holidays (including bank holidays)
- Annual Leave Purchase - up to 5 days
- Work from Home Equipment allowance
- Flexible Work from Home - 2 days remote a week
- Flexible Work from Long Distance - 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Team Socials
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Product Success Manager (Hiring Immediately) in London employer: BlueOptima
Contact Detail:
BlueOptima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Success Manager (Hiring Immediately) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at BlueOptima on LinkedIn. Ask them about their experiences and any tips they might have for landing the Product Success Manager role. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for the interview by understanding the product inside out. Dive into BlueOptima’s offerings and think about how you can help improve user adoption and retention. Show us you’re not just a candidate, but a potential game-changer for our customers!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven product adoption or improved customer success in previous roles. We love hearing about real-life experiences that demonstrate your impact.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at BlueOptima.
We think you need these skills to ace Product Success Manager (Hiring Immediately) in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Success Manager role. Highlight your experience in technical customer success and how it aligns with our mission at BlueOptima. We want to see how you can bridge the gap between our product and enterprise customers!
Showcase Your Metrics: We love numbers! When detailing your past experiences, include specific metrics that demonstrate your success in user adoption and retention. This could be anything from improving Weekly Active Users to reducing churn rates. It’s all about showing us the impact you’ve made!
Communicate Clearly: Your written communication skills are key for this role. Make sure your application is clear, concise, and free of jargon. We want to see how well you can convey complex ideas simply, as you'll need to do this with both technical and non-technical stakeholders.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team at BlueOptima!
How to prepare for a job interview at BlueOptima
✨Know Your Product Inside Out
Before the interview, make sure you thoroughly understand BlueOptima's products and how they benefit technical users. Familiarise yourself with the Product Health Score and User Adoption Index methodologies, as these will be crucial in your role.
✨Prepare for Technical Discussions
Given the technical nature of the Product Success Manager role, be ready to discuss your experience with analytics and developer-focused products. Brush up on your knowledge of the Software Development Life Cycle (SDLC) and be prepared to explain how you've used metrics to drive user adoption in previous roles.
✨Showcase Your Communication Skills
As a bridge between technical users and the product team, your ability to communicate complex concepts clearly is vital. Prepare examples of how you've successfully communicated technical information to non-technical stakeholders in the past.
✨Demonstrate Your Strategic Thinking
Think about how you would approach retention strategies and user adoption metrics. Be ready to share your ideas on how to mitigate churn risk and drive account stickiness, as this aligns directly with the core mandate of the role.