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For Companies At a Glance
- Tasks: Drive product adoption and retention while bridging the gap between customers and our product team.
- Company: Join BlueOptima, a global leader in software performance optimisation.
- Benefits: Enjoy 32 days holiday, flexible work options, and sponsored learning opportunities.
- Why this job: Make a real impact by helping enterprise customers maximise their software value.
- Qualifications: 4+ years in Technical Customer Success or similar roles with strong analytical skills.
- Other info: Be part of a creative, innovative team with rapid career growth potential.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico, Japan and the US. We are made up of 120 individuals from more than 20 different countries.
Job Description
The Product Success Manager (PSM) is a high-leverage, strategic role responsible for bridging the gap between BlueOptima's Product organization and its enterprise customers' technical users. Reporting to the VP of product, you will act as the custodian of product adoption and technical user-level retention for our portfolio of products. Your primary goal is to ensure technical users derive maximum, measurable value from BlueOptima, thereby mitigating churn risk and driving account stickiness.
- Product Adoption & Retention Ownership (The Core Mandate)
- Product Health Ownership: Define, implement, and maintain the Product Health Score and User Adoption Index methodology to proactively identify at-risk enterprise accounts based on usage data.
- Retention Strategy: Co-own user adoption and stickiness metrics (e.g., Weekly Active Users) alongside the Customer Success (CS) team, driving interventions to mitigate churn risk.
- Enablement Governance: Own the technology stack for customer enablement (LMS/in-app education) to ensure consistent, measured training delivery.
- Alignment with Customers & Product Team
- User Friction Feedback Loop: Collect and synthesize high-fidelity user friction feedback from technical users, channeling actionable insights directly to Product Managers (PMs) for roadmap consideration.
- Roadmap Communication: Communicate relevant product strategy, roadmap updates (when required), and feature benefits to customers and internal teams, ensuring alignment with user needs and expectations.
- Strategic Influence: Represent the technical user voice in Product QBRs and strategic roadmap planning sessions.
- Training, Content & Research Alignment
- Technical Enablement: Design, coordinate, and deliver advanced technical training for key enterprise customers to significantly boost adoption and feature usage.
- Internal Champion Creation: Identify, mentor, and empower internal champions within client organizations to drive peer-to-peer advocacy and expand organic product usage across teams.
- Content Management: Oversee, manage and direct technical content production, ensuring scalable content (videos, guides, tutorials) aligns with strategic adoption goals.
- Measurement & Insights: Partner with the Research Team to design measurement protocols for training efficacy, in-app nudges, and other enablement programs, reporting quantitatively on their success and impact on adoption.
- Alignment with Customer Success (CS) & Sales
- Value Rollup: Work closely with CS to translate value derived at the technical user level (e.g., time savings, improved code quality metrics) into quantifiable Executive-level business outcomes (ROI, financial savings) for renewal conversations.
- Sales Feedback: Provide timely feedback to the Sales team on successful technical user adoption playbooks and "what is working" in the field, helping to refine positioning and discovery efforts.
- Alignment with Marketing
- Thought Leadership: Collaborate with the Marketing team to develop thought leadership content, webinars, and technical deep-dives that educate the market on best practices for using BlueOptima.
- Success Stories: Facilitate the creation of customer reference stories and case studies that specifically highlight successful technical user adoption and enablement.
- Messaging Alignment: Ensure all enablement materials and training content align seamlessly with the Product Marketing Manager’s (PMM) core value propositions and messaging hierarchy.
Qualifications
Minimum 4+ years experience in a Technical Customer Success, Solutions Architect, or Technical Trainer role within a B2B SaaS environment. Proven ability to work with and understand technical analytics or developer-focused products (e.g., deep familiarity with the Software Development Life Cycle (SDLC) or engineering metrics). Demonstrable experience defining and tracking quantitative success metrics (e.g., WAU, TTV reduction, Churn/Retention data). Exceptional presentation, written, and verbal communication skills, with the ability to bridge complex technical concepts to non-technical stakeholders.
Key Performance Indicators (KPIs)
- Gross Revenue Retention (GRR) for the PSM-covered enterprise segment.
- User Adoption Index improvement and Weekly Active Users (WAU) in target enterprise accounts.
- Time-to-Value (TTV) reduction for new enterprise customers.
- Product Health Score Improvement (for identified "At Risk" accounts).
Additional Information
Why join our team?
- Culture and Growth
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee.
- Benefits
- 32 days of holidays (including bank holidays).
- Annual Leave Purchase - up to 5 days.
- Work from Home Equipment allowance.
- Flexible Work from Home - 2 days remote a week.
- Flexible Work from Long Distance - 4 weeks a year.
- 12 Weeks Paid Maternity and Paternity Leave.
- Pet friendly office.
- Sponsored Learning Opportunities.
- Cycle2work scheme.
- Team Socials.
Product Success Manager in London employer: BlueOptima
Contact Detail:
BlueOptima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Success Manager in London
✨Tip Number 1
Network like a pro! Reach out to current employees at BlueOptima on LinkedIn. Ask them about their experiences and any tips they might have for landing the Product Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into BlueOptima's products. Understand how they work and think about how you can help improve user adoption. Show us that you’re not just interested in the role, but also passionate about our mission!
✨Tip Number 3
Practice your presentation skills! As a Product Success Manager, you'll need to communicate complex ideas clearly. Try explaining technical concepts to a friend or family member who isn’t in tech – if they get it, you’re on the right track!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the BlueOptima team!
We think you need these skills to ace Product Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Success Manager role. Highlight your experience in technical customer success and how it aligns with our mission at BlueOptima. We want to see how you can bridge the gap between our product and enterprise customers!
Showcase Your Metrics: We love numbers! When detailing your past experiences, include specific metrics that demonstrate your success in user adoption and retention. This could be anything from improved Weekly Active Users to reduced churn rates. It helps us see the impact you've made!
Communicate Clearly: Your written communication skills are key for this role. Make sure your application is clear, concise, and free of jargon. We want to see how well you can convey complex ideas simply, as you'll need to do this with both technical and non-technical stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you're keen on joining our team at BlueOptima!
How to prepare for a job interview at BlueOptima
✨Know Your Product Inside Out
Before the interview, dive deep into BlueOptima's products and understand their features, benefits, and how they solve customer problems. This will help you articulate how you can drive product adoption and retention effectively.
✨Prepare for Technical Discussions
Brush up on your knowledge of technical analytics and the Software Development Life Cycle (SDLC). Be ready to discuss how you’ve used data to improve user engagement and retention in previous roles.
✨Showcase Your Communication Skills
As a Product Success Manager, you'll need to bridge the gap between technical users and non-technical stakeholders. Prepare examples that demonstrate your ability to communicate complex concepts clearly and effectively.
✨Bring Data-Driven Insights
Be prepared to discuss specific metrics you've tracked in past roles, such as Weekly Active Users or churn rates. Highlight how these insights have influenced your strategies for improving product health and user satisfaction.
