At a Glance
- Tasks: Train and onboard users on BlueOptima’s products, ensuring seamless integration into their operations.
- Company: Join a global tech leader focused on optimising software engineering performance.
- Benefits: Competitive salary, flexible remote work, generous holidays, and personal development opportunities.
- Other info: Enjoy rapid career growth and a creative, welcoming team culture.
- Why this job: Make a real impact by empowering clients with innovative tools in a dynamic environment.
- Qualifications: 3-4 years of technical training experience and a STEM degree required.
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US.
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations.
Key Responsibilities:
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications:
- Proficient in English, with outstanding written and verbal communication skills.
- Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- High adaptability to varied training environments and user backgrounds, including non-English speakers.
- Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Familiarity with digital tools and platforms for virtual training delivery.
- Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
- Proficiency in other languages is a plus.
- Experience using analytics tools to measure training impact and derive insights for program improvements.
- A background in software engineering or experience working with developer-focused products.
- Knowledge of LMS platforms to structure training modules and assessments.
We offer a global team with a creative, innovative and welcoming mindset, rapid career growth, and the opportunity to be an outstanding and visible contributor to the company's success. Additional benefits include:
- Training programs and Personal Development Plans for each employee.
- 32 days of holidays (including bank holidays).
- Work from Home Equipment allowance.
- Flexible Work from Home - 2 days remote a week.
- Flexible Work from Long Distance - 4 weeks a year.
- 12 Weeks Paid Maternity and Paternity Leave.
- Pet friendly office.
- Sponsored Learning Opportunities.
- Cycle2work scheme.
- Annual Leave purchase (up to 5 extra days).
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Customer Advisor - Work From Home (remote) in London employer: BlueOptima
BlueOptima is an exceptional employer that fosters a culture of transparency, collaboration, and accountability, making it an ideal place for ambitious individuals seeking meaningful work. With a strong emphasis on employee growth and autonomy, team members are encouraged to learn and improve while contributing to high-performance goals. Located in the vibrant city of London, employees benefit from a diverse and inclusive environment, with opportunities to engage with colleagues from various backgrounds and cultures.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Work From Home (remote) in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BlueOptima. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BlueOptima before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Work From Home (remote) in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BlueOptima:Your cover letter is your chance to shine! Tell us why you want to work at BlueOptima specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BlueOptima!
How to prepare for a job interview at BlueOptima
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
