At a Glance
- Tasks: Deliver engaging technical training to empower users and drive product adoption.
- Company: Join a global tech leader transforming software engineering performance.
- Benefits: Enjoy 32 days holiday, flexible work options, and personal development opportunities.
- Other info: Be part of a creative team with rapid career growth and a supportive culture.
- Why this job: Make a real impact by helping clients maximise their use of innovative tools.
- Qualifications: 3-4 years in B2B technical training and a STEM degree required.
The predicted salary is between 50000 - 70000 £ per year.
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers. Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company. We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries.
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Responsibilities and Tasks:
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as monitor user adoption, ensure that onboarding objectives are met, etc.).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications:
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
- Good to have: Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information:
Why join our team? Culture and Growth: Global team with a creative, innovative and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success. Freedom to create your own success story in a high performance environment. Training programs and Personal Development Plans for each employee.
Benefits:
- 32 days of holidays (including bank holidays)
- Work from Home Equipment allowance
- Flexible Work from Home - 2 days remote a week
- Flexible Work from Long Distance - 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Remote Technical Training Specialist in Essex employer: BlueOptima
BlueOptima is an exceptional employer, offering a dynamic and inclusive work culture that fosters creativity and innovation. With a strong focus on employee growth, the company provides tailored training programs and personal development plans, ensuring that every team member can thrive in their career. Located in London, employees enjoy a flexible work environment, generous holiday allowances, and unique benefits such as sponsored learning opportunities and a pet-friendly office, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Technical Training Specialist in Essex
✨Tip Number 1
Network like a pro! Reach out to current employees at BlueOptima on LinkedIn. Ask them about their experiences and any tips they might have for landing the Technical Training Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by understanding BlueOptima's products inside out. Familiarise yourself with their training needs and think of ways you can enhance user adoption. Show us how you can make a real impact!
✨Tip Number 3
Practice your presentation skills! Since this role involves delivering training sessions, being able to communicate clearly and engagingly is key. Record yourself or present to friends to get feedback.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at BlueOptima.
We think you need these skills to ace Remote Technical Training Specialist in Essex
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in technical training. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your written skills. Keep it clear, concise, and engaging – we’re looking for someone who can convey complex ideas simply!
Highlight Your Adaptability:We value adaptability, especially in diverse training environments. Share examples of how you’ve successfully trained different user personas or adapted your approach based on audience needs. This will show us you can thrive in our global team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture!
How to prepare for a job interview at BlueOptima
✨Know Your Stuff
Make sure you have a solid understanding of BlueOptima’s products and how they fit into the software engineering landscape. Brush up on the Software Development Life Cycle (SDLC) and be ready to discuss how your technical training experience can help clients effectively use these tools.
✨Tailor Your Approach
During the interview, demonstrate your ability to customise training plans for different user roles. Share examples of how you've adapted your training style to meet the needs of diverse audiences, including non-English speakers, to show that you can handle the varied environments at BlueOptima.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you’ve successfully delivered training sessions in the past, focusing on your verbal and written communication skills.
✨Be Ready to Collaborate
Highlight your experience working with cross-functional teams, like Product Marketing Managers and Customer Success Managers. Be prepared to discuss how you’ve collaborated in the past to ensure training content aligns with product updates and customer needs.
