At a Glance
- Tasks: Deliver engaging training sessions to onboard users and drive product adoption.
- Company: Join a dynamic tech company focused on empowering clients with innovative solutions.
- Benefits: Enjoy 32 days of holiday, flexible remote work, and sponsored learning opportunities.
- Other info: Pet-friendly office with great team socials and career growth potential.
- Why this job: Make a real impact by helping clients maximise their use of cutting-edge tools.
- Qualifications: 3-4 years in technical training, excellent communication, and a STEM background.
The predicted salary is between 50000 - 70000 £ per year.
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client‑facing teams to train and onboard new users to BlueOptima's suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima's tools into their day‑to‑day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Location: London
Salary: £50-70K (depending on experience)
Responsibilities and Tasks:
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre‑training actions (such as user creation, access management, invitations, personalised campaigns, etc.), and post‑training actions (such as monitor user adoption, ensure that onboarding objectives are met, etc.).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organisations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in‑person and virtual training sessions, adapting delivery for one‑on‑one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process's impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications:
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3‑4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non‑English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross‑functional teams.
Good to have:
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer‑focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Benefits:
- 32 days of holidays (including bank holidays)
- Work‑from‑home equipment allowance
- Flexible 2 days remote a week
- Flexible 4 weeks long‑distance a year
- 12 weeks paid maternity and paternity leave
- Pet‑friendly office
- Sponsored learning opportunities
- Cycle‑to‑work scheme
- Team socials
- Annual leave purchase (up to 5 extra days)
Remote Customer Enablement Specialist in Eastbourne employer: BlueOptima
At BlueOptima, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation in our London office. As a Remote Customer Enablement Specialist, you will benefit from generous holiday allowances, flexible working arrangements, and sponsored learning opportunities, all while contributing to the success of our B2B clients through impactful training. Join us to grow your career in a supportive environment that values employee development and well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Enablement Specialist in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at BlueOptima. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like BlueOptima before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Remote Customer Enablement Specialist in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to BlueOptima:Your cover letter is your chance to shine! Tell us why you want to work at BlueOptima specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at BlueOptima!
How to prepare for a job interview at BlueOptima
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
