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- Tasks: Train and onboard users on BlueOptima's products, ensuring effective adoption and retention.
- Company: Join BlueOptima, a global leader in optimising software engineering performance for top organisations.
- Benefits: Enjoy 32 days of holiday, flexible remote work, and sponsored learning opportunities.
- Why this job: Be part of a creative team with rapid career growth and a chance to make an impact.
- Qualifications: 3-4 years of technical training experience, STEM degree, and excellent communication skills required.
- Other info: Pet-friendly office and personal development plans to help you thrive.
The predicted salary is between 40000 - 56000 £ per year.
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Company Description
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers.
Company Description
BlueOptima is on a mission to maximise the economic and social value that software engineering organisations are capable of delivering. Our vision is to become the global reference for the optimisation of the performance of Software Engineers.
Our technology is used by some of the world’s largest organisations, including nine of the world’s top twelve Universal Banks. This successful product uptake has led to rapid expansion of our company.
We are a global organisation with headquarters in London and additional offices in India, Mexico and the US. We are made up of 110+ individuals from more than 20 different countries.
Location: London
Salary : £50-70K (depending on experience)
Job Description
We are looking for an experienced Technical Trainer to join our London office. In this role, you will collaborate with Product Marketing Manager (PMM), Customer Success Managers (CSM) and other client facing teams to train and onboard new users to BlueOptima’s suite of products. Reporting to the Head of Product (HOP), you will deliver impactful training sessions tailored to individual and group user needs, helping B2B enterprise clients seamlessly incorporate BlueOptima’s tools into their day-to-day operations. This role will play a vital part in driving product adoption and retention by ensuring users fully understand and benefit from BlueOptima.
Responsibilities and Tasks:
- Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams.
- Track and manage pre-training actions (such as and not limited to user creation, access management, invitations, personalised campaigns, etc.), and post-training actions (such as and not limited to monitor user adoption, ensure that onboarding objectives are met, etc.).
- Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users.
- Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
- Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education.
- Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required.
- Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
- Monitor and assess the onboarding process’s impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn.
- Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Qualifications
- Excellent Communication: Proficient in English, with outstanding written and verbal communication skills.
- Experience in Client Training: Minimum of 3-4 years experience delivering technical training for B2B clients in the UK, EMEA, and the USA.
- Adaptability and Cultural Awareness: High adaptability to varied training environments and user backgrounds, including non-English speakers.
- STEM Background: Degree in STEM fields, with a solid understanding of Software Development Life Cycle (SDLC).
- Technical Training Expertise: Proven experience as a technical trainer in SaaS, ideally within B2B enterprises, working with diverse user personas.
- Proficiency in Training Platforms: Familiarity with digital tools and platforms for virtual training delivery.
- Project Management Skills: Ability to manage multiple training projects simultaneously and coordinate with cross-functional teams.
Good to have:
- Additional Languages: Proficiency in other languages is a plus.
- Analytical and Reporting Skills: Experience using analytics tools to measure training impact and derive insights for program improvements.
- Software Engineering Familiarity: A background in software engineering or experience working with developer-focused products.
- Experience with Learning Management Systems (LMS): Knowledge of LMS platforms to structure training modules and assessments.
Additional Information
Why join our team?
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company\’s success.
- Freedom to create your own success story in a high performance environment.
- Training programs and Personal Development Plans for each employee
Benefits:
- 32 days of holidays (including bank holidays)
- Work from Home Equipment allowance
- Flexible Work from Home – 2 days remote a week
- Flexible Work from Long Distance – 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Team Socials
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Seniority level
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Seniority level
Associate
Employment type
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Employment type
Full-time
Job function
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Job function
Consulting
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Industries
Software Development
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Customer Enablement Specialist employer: BlueOptima
Contact Detail:
BlueOptima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Specialist
✨Tip Number 1
Familiarise yourself with BlueOptima's suite of products and their applications in software engineering. Understanding how these tools can benefit B2B clients will help you tailor your training approach effectively.
✨Tip Number 2
Network with professionals in the technical training and SaaS industries. Engaging with others who have experience in similar roles can provide insights into best practices and expectations for the Customer Enablement Specialist position.
✨Tip Number 3
Showcase your adaptability by preparing examples of how you've successfully trained diverse user groups in the past. Highlighting your ability to adjust training methods based on audience needs will resonate well with the hiring team.
✨Tip Number 4
Stay updated on the latest trends in software development and training methodologies. Demonstrating your commitment to continuous learning will reflect positively on your application and show that you're ready to contribute to BlueOptima's mission.
We think you need these skills to ace Customer Enablement Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical training, particularly for B2B clients. Emphasise your communication skills and any familiarity with software engineering concepts, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for training and onboarding users. Mention specific examples of how you've successfully delivered training sessions in the past and how you can contribute to BlueOptima's mission.
Showcase Adaptability: Demonstrate your adaptability in your application by providing examples of how you've tailored training approaches to meet diverse user needs. This is especially important given the varied backgrounds of users you'll be training.
Highlight Technical Expertise: Ensure you mention your understanding of the Software Development Life Cycle (SDLC) and any experience with SaaS products. This will show that you have the technical background necessary for the role.
How to prepare for a job interview at BlueOptima
✨Showcase Your Communication Skills
As a Customer Enablement Specialist, excellent communication is key. Be prepared to demonstrate your verbal and written skills during the interview. Consider sharing examples of how you've effectively communicated complex technical concepts to diverse audiences.
✨Highlight Your Training Experience
With a minimum of 3-4 years in client training, it's crucial to discuss your relevant experience. Prepare specific examples of training sessions you've conducted, focusing on how you tailored content to meet the needs of different user personas.
✨Demonstrate Adaptability
Given the diverse backgrounds of users, showcasing your adaptability is essential. Share instances where you've successfully adjusted your training approach based on the audience's cultural or language differences.
✨Familiarise Yourself with BlueOptima’s Products
Before the interview, take some time to understand BlueOptima’s suite of products. Being knowledgeable about their tools will not only impress the interviewers but also allow you to discuss how you can help clients incorporate these tools into their operations.