At a Glance
- Tasks: Create and deliver tailored training plans for customers, ensuring software adoption and success.
- Company: Join a global team at a leading tech company with a creative and welcoming culture.
- Benefits: Enjoy competitive salary, flexible work options, generous holidays, and personal development opportunities.
- Other info: Rapid career growth and the freedom to craft your own success story await you!
- Why this job: Make a real impact by empowering users and shaping their experience with innovative tools.
- Qualifications: Experience in software engineering and familiarity with training or analytics tools preferred.
The predicted salary is between 50000 - 70000 £ per year.
Salary: £50-70K (depending on experience)
Develop, customize, and execute a detailed training plan for each customer, ensuring sessions are aligned with user roles, organizational goals, and the specific needs of software engineering teams. Facilitate onboarding and training for new users at various levels, including Developers, Team Leads, their leaders, and executive dashboard users. Train and empower internal champions within client organizations to act as product advocates, helping them build influence and encourage broader adoption of BlueOptima tools among their peers.
Design and maintain a comprehensive content library, including user guides, training modules, and video tutorials, to support ongoing product education. Conduct in-person and virtual training sessions, adapting delivery for one-on-one or group settings as required. Collaborate closely with PMM and CSM teams to ensure alignment of training content with product updates, customer needs, and market trends.
Monitor and assess the onboarding process's impact on user engagement, usage, and retention, adapting training approaches as needed to minimize user churn. Provide continuous feedback to product teams on user challenges and training improvements based on client feedback and engagement data.
Additional Requirements:
- Proficiency in other languages is a plus.
- Experience using analytics tools to measure training impact and derive insights for program improvements.
- A background in software engineering or experience working with developer-focused products.
- Knowledge of LMS platforms to structure training modules and assessments.
Global team with a creative, innovative and welcoming mindset. Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success. Freedom to create your own success story in a high performance environment.
Benefits:
- Training programs and Personal Development Plans for each employee
- 32 days of holidays (including bank holidays)
- Work from Home Equipment allowance
- Flexible Work from Home - 2 days remote a week
- Flexible Work from Long Distance - 4 weeks a year
- 12 Weeks Paid Maternity and Paternity Leave
- Pet friendly office
- Sponsored Learning Opportunities
- Cycle2work scheme
- Annual Leave purchase (up to 5 extra days)
Stay connected with us on LinkedIn or keep an eye on our career page for future opportunities!
Remote Customer Success Representative in Bristol employer: BlueOptima
BlueOptima is an exceptional employer that fosters a culture of transparency, collaboration, and accountability, making it an ideal place for ambitious individuals seeking meaningful work. With a strong emphasis on employee growth and autonomy, team members are encouraged to learn and improve while contributing to high-performance goals. Located in the vibrant city of London, employees benefit from a diverse and inclusive environment, with opportunities to engage with colleagues from various backgrounds and cultures.
