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- Tasks: Manage and grow IT customer accounts while providing strategic technology guidance.
- Company: Established Managed IT Service Provider with a friendly, collaborative culture.
- Benefits: Competitive salary, annual bonus, flexible working, and 25 days holiday.
- Other info: Join a dynamic team focused on innovation and client success.
- Why this job: Be the trusted adviser for businesses, helping them thrive with modern tech solutions.
- Qualifications: Experience in account management, strong communication, and a passion for technology.
The predicted salary is between 30000 - 50000 ÂŁ per year.
We are looking for an organised, self‑motivated and commercially aware Technical Account Manager to manage and grow a portfolio of managed IT customers. This mid‑senior role blends relationship management, strategic IT guidance and commercial growth. You will work closely with our clients, consisting of business owners, directors and senior managers, acting as their trusted adviser. Your focus will be on aligning technology to business goals, supporting compliance needs, and helping clients improve efficiency, productivity and profitability through modern workplace tools such as Microsoft 365, cybersecurity solutions, workflow automation and AI. You will own the overall health of each account, lead strategic conversations, and act as the point of contact for non‑day‑to‑day matters.
We’re a well‑established and highly regarded Managed IT Service Provider based in Wollaston, Northamptonshire. With over 20 years of experience, we deliver a comprehensive range of IT services to small and medium‑sized businesses, with a strong emphasis on Microsoft 365, modern workplace cloud technologies, process automation and AI. Our offerings include a busy technical support helpdesk, hardware and software procurement, cloud and connectivity solutions, and full‑scale IT project management. We’re a tight‑knit, friendly team working from a modern, high‑spec office environment, committed to delivering exceptional service while fostering a positive and collaborative workplace culture. We pride ourselves on building long‑term relationships with our clients by offering reliable, forward‑thinking IT solutions tailored to their needs. As technology evolves, so do we by continually investing in our people, tools, and processes to stay ahead of the curve and ensure our clients benefit from the latest innovations in security, productivity, and cloud infrastructure.
Key Responsibilities
- Client Relationship Management: Build strong, trusted relationships with clients and understand their business and technology priorities. Lead regular client reviews and maintain regular communication. Act as the primary point of contact for escalations, ensuring issues are resolved promptly.
- Strategic IT Alignment: Align customer IT strategies with business goals, compliance needs and operational priorities. Understand and assess existing business processes and identify automation/AI opportunities. Recommend and present modern workplace and cybersecurity, automation improvements. Deliver onsite or virtual collateral showcasing relevant services and solutions.
- Commercial Growth: Identify and develop opportunities to cross‑sell and up‑sell services within existing accounts. Qualify new business opportunities arising from current clients. Generate quotations or work with senior tech/sales teams to build more complex proposals.
- Coordination & Delivery: Collaborate with technical teams to ensure service excellence and customer satisfaction. Respond quickly to service and product information requests. Maintain regular contact and scheduling of reviews.
- Process, Reporting & Administration: Follow defined sales procedures and contribute to documentation updates. Maintain an up‑to‑date understanding of our service offerings, market trends and competitor landscape. Participate in weekly sales meetings and contribute to team targets and objectives.
What Success Looks Like
- Strong, trusted relationships with all allocated accounts
- Consistent delivery of high‑quality reviews
- Improved customer satisfaction and retention
- Growth within your account portfolio through tactical and strategic opportunities
- Clear, confident positioning as the adviser clients call first when they need guidance
Candidate Profile
You will be an experienced account manager ideally from an MSP, SaaS or technology‑services environment. You understand the link between business outcomes and technology, and you communicate confidently with senior stakeholders. You have a strong process mindset. You enjoy analysing how a business currently works, documenting workflows, and spotting opportunities to automate, streamline or simplify. You’re detail‑orientated, organised and thorough in follow‑up and documentation.
You’ll Bring
- Clear, confident communication skills.
- The ability to build trusted relationships with business leaders.
- Commercial awareness, with comfort supporting cross‑sell, up‑sell and proposal activity.
- Strong organisation and time management in a busy environment.
- Curiosity around automation, AI and modern workplace technologies.
- A positive, proactive attitude and a professional, approachable manner.
- The ability to work independently while contributing well within a team.
Key Information
- Working Hours: Monday – Friday 09:00 – 17:30
- Location: Wollaston, Northamptonshire & local customer sites.
- Salary: 35-50k per annum
- Annual Leave: 25 Days Per Annum + Public Holidays
- Full UK driving licence required, with access to a personal vehicle.
Perks
- Annual performance‑based bonus
- Flexible Working subject to approval
- Company smart phone
- Cycle to Work and Home & Tech Salary Sacrifice Scheme
- Relaxed and enjoyable working environment and social events
Technical Account Manager in Wellingborough employer: Bluemoon IT Solutions
Contact Detail:
Bluemoon IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager in Wellingborough
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more you engage, the better your chances of landing that Technical Account Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of Microsoft 365, automation, and AI. They want someone who can align tech with business goals, so let them know you’re their go-to person!
✨Tip Number 3
Prepare for those interviews! Research the company and come armed with questions that show you understand their needs. Think about how you can help improve efficiency and profitability for their clients – that’s what they’re really after!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our friendly team here at StudySmarter.
We think you need these skills to ace Technical Account Manager in Wellingborough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Technical Account Manager role. Highlight your experience in managing client relationships and aligning technology with business goals, as this is key for us.
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past roles that show how you’ve successfully managed accounts, improved efficiency, or implemented modern workplace tools.
Be Personable: We love a friendly vibe! When writing your application, let your personality shine through. Show us that you’re not just a great fit on paper but also someone who can build strong relationships with our clients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at Bluemoon IT Solutions
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365, cybersecurity solutions, and AI. Brush up on how these tools can align with business goals and improve efficiency, as you'll need to demonstrate your understanding during the interview.
✨Build a Relationship Strategy
Prepare to discuss how you would build and maintain strong relationships with clients. Think about examples from your past experiences where you successfully managed client accounts and how you approached relationship management. This will show that you understand the importance of trust and communication in this role.
✨Showcase Your Commercial Awareness
Be ready to talk about how you’ve identified opportunities for cross-selling or up-selling in previous roles. Highlight any specific strategies you used to grow accounts and how you aligned IT solutions with business needs. This will demonstrate your commercial mindset and ability to drive growth.
✨Prepare Questions for Them
Have a few insightful questions ready to ask at the end of your interview. This could be about their approach to client management or how they see technology evolving in their services. It shows your genuine interest in the company and the role, and it gives you a chance to assess if they’re the right fit for you too.