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- Tasks: Manage and grow IT customer accounts while providing strategic technology guidance.
- Company: Established Managed IT Service Provider with a friendly, collaborative culture.
- Benefits: Competitive salary, professional development, and a modern office environment.
- Other info: Join a tight-knit team dedicated to exceptional service and continuous growth.
- Why this job: Be a trusted adviser and help businesses thrive with innovative tech solutions.
- Qualifications: Strong relationship management skills and a passion for technology.
The predicted salary is between 40000 - 50000 ÂŁ per year.
We are looking for an organised, self‑motivated and commercially aware Technical Account Manager to manage and grow a portfolio of managed IT customers. This mid‑senior role blends relationship management, strategic IT guidance and commercial growth. You will work closely with our clients, consisting of business owners, directors and senior managers, acting as their trusted adviser. Your focus will be on aligning technology to business goals, supporting compliance needs, and helping clients improve efficiency, productivity and profitability through modern workplace tools such as Microsoft 365, cybersecurity solutions, workflow automation and AI. You will own the overall health of each account, lead strategic conversations, and act as the point of contact for non‑day‑to‑day matters.
About Us: We’re a well‑established and highly regarded Managed IT Service Provider based in Wollaston, Northamptonshire. With over 20 years of experience, we deliver a comprehensive range of IT services to small and medium‑sized businesses, with a strong emphasis on Microsoft 365, modern workplace cloud technologies, process automation and AI. Our offerings include a busy technical support helpdesk, hardware and software procurement, cloud and connectivity solutions, and full‑scale IT project management. We’re a tight‑knit, friendly team working from a modern, high‑spec office environment, committed to delivering exceptional service while fostering a positive and collaborative workplace culture. We pride ourselves on building long‑term relationships with our clients by offering reliable, forward‑thinking IT solutions tailored to their needs. As technology evolves, so do we by continually investing in our people, tools, and processes to stay ahead of the curve and ensure our clients benefit from the latest innovations in security, productivity, and cloud infrastructure.
Key Responsibilities:
- Client Relationship Management: Build strong, trusted relationships with clients and understand their business and technology priorities. Lead regular client reviews and maintain regular communication. Act as the primary point of contact for escalations, ensuring issues are resolved promptly.
- Strategic IT Alignment: Align customer IT strategies with business goals, compliance needs and operational priorities. Understand and assess existing business processes and identify automation/AI opportunities. Recommend and present modern workplace and cybersecurity, automation improvements. Deliver onsite or virtual collateral showcasing relevant services and solutions.
- Commercial Growth: Identify and develop opportunities to cross‑sell and up‑sell services within existing accounts. Qualify new business opportunities arising from current clients. Generate quotations or work with senior tech/sales teams to build more complex proposals.
Technical Account Manager employer: Bluemoon IT Solutions
Contact Detail:
Bluemoon IT Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Account Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. Building relationships can open doors that a CV just can’t.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, make sure to highlight your knowledge of modern workplace tools and IT strategies. Share examples of how you've helped clients improve efficiency and profitability.
✨Tip Number 3
Prepare for interviews by researching the company and its clients. Understand their business goals and think about how you can align technology to meet those needs. This will show you're not just interested in the job, but genuinely care about their success.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it gives you a chance to showcase your enthusiasm for joining our friendly team and contributing to our mission of delivering exceptional IT solutions.
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Your Organisational Skills: As a Technical Account Manager, being organised is key. Make sure your application highlights your ability to manage multiple accounts and projects efficiently. Use examples from your past experiences to demonstrate how you keep everything on track.
Emphasise Relationship Management: We want to see how you build and maintain strong relationships with clients. Share stories that showcase your communication skills and how you've acted as a trusted adviser in previous roles. This will help us understand your approach to client management.
Align with Our Values: Take a moment to research our company culture and values. Tailor your application to reflect how your personal values align with ours, especially around delivering exceptional service and fostering collaboration. This shows us you're a great fit for our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and who we are!
How to prepare for a job interview at Bluemoon IT Solutions
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, especially Microsoft 365 and cybersecurity solutions. Brush up on how these tools can align with business goals and improve efficiency, as you’ll need to demonstrate your understanding during the interview.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've built strong relationships with clients in the past. Think about specific situations where you acted as a trusted adviser and how you resolved issues or improved client satisfaction. This will show that you can handle the relationship management aspect of the role.
✨Be Ready for Strategic Conversations
Anticipate questions around strategic IT alignment and be prepared to discuss how you would assess a client's current processes. Have a few ideas ready on how you might identify automation or AI opportunities that could benefit their business, showcasing your proactive approach.
✨Demonstrate Commercial Awareness
Understand the commercial aspects of the role, such as cross-selling and up-selling services. Be prepared to discuss how you’ve identified growth opportunities in previous roles and how you would apply that knowledge to help the company grow its existing accounts.