Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead client services to enhance experience and drive growth for not-for-profit organisations.
- Company: Bluelight, a specialist software provider with a focus on CRM and digital solutions.
- Benefits: Competitive salary, profit-share, private healthcare, gym discounts, and generous holiday entitlement.
- Why this job: Shape the future of digital platforms while mentoring a high-performing team.
- Qualifications: 10+ years in client relationship management with strong leadership skills.
- Other info: Hybrid working model with opportunities for professional growth and community impact.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Own the endâtoâend client experience at Bluelight. Lead Support, Client Services and Account Management to deliver exceptional service, expert guidance and proactive partnership while driving retention, growth and operational excellence.
About Bluelight: Bluelight is a specialist software and services provider delivering sectorâleading, dataâdriven CRM, web, portal and data solutions for notâforâprofit and membership organisations. We are a Microsoft Partner across Dynamics 365 and the Power Platform, and an Umbraco Gold Partner empowering clients to build trust, strengthen relationships and make better decisions through modern digital platforms and consultancy.
The Role: Reporting to the CEO, you will head our Client Services function and set the strategy that elevates service quality, commercial performance and cross team ways of working. You will champion forecasting, governance and robust delivery ensuring clients realise value at every stage of the lifecycle. Hybrid (UK) with hubs in West Malling and Birmingham.
What you will do:
- Strategy: Translate business vision into a clear Client Services and delivery strategy; plan team structure, capacity and growth.
- Commercials: Own revenue retention, renewals and expansion; lead forecasting; oversee pricing, margin and SOW governance.
- Service excellence: Enhance our Service Framework; set SLAs, QBRs and escalation paths; strengthen documentation and crossâteam workflows.
- Client lifecycle: Ensure standout onboarding, adoption, value realisation and renewal; spot growth opportunities and lead escalations.
- Leadership: Build, mentor and scale a highâperforming team across commercial and operational disciplines; lead change across the business.
About you: 10+ years in client relationship management, with 5+ years in senior leadership. Proven track record in CRM/digital delivery, account growth and retention. Confident communicator and change leader who can navigate complexity and influence at Câlevel.
Why join us: Shape how leading membership and notâforâprofit organisations use modern digital platforms (Dynamics 365, Power Platform, Umbraco) to deliver measurable impact while growing and mentoring a topâtier Client Services team.
Benefits: Competitive salary dependant on experience. Profit-share scheme, reflecting our employee-owned structure and rewarding contributions to company success. Private healthcare and life assurance policies, supporting your health and financial security. 50% off gym memberships at Nuffield Health Gyms, PureGym, and Virgin Active. Discounts on fitness trackers from Garmin, Fitbit, and Withings, as well as activewear from Gymshark and SportsShoes. Regular social events, including an annual Christmas party. 25 days' annual holiday entitlement (excluding Bank Holidays), plus one additional paid day per year to volunteer for a charity of your choice or participate in a corporate volunteer day. Cycle to Work scheme, promoting sustainable commuting and healthy lifestyles.
Client Services Director in Maidstone employer: Bluelight
Contact Detail:
Bluelight Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Client Services Director in Maidstone
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings!
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
â¨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when itâs time to shine in front of the real interviewers.
â¨Tip Number 4
Donât forget to follow up after your interview! A simple thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Client Services Director in Maidstone
Some tips for your application đŤĄ
Show Your Passion: When writing your application, let your enthusiasm for client services shine through! We want to see how much you care about delivering exceptional experiences and driving growth. Share specific examples that highlight your passion for the role.
Tailor Your CV: Make sure your CV is tailored to the Client Services Director position. Highlight your relevant experience in CRM and digital delivery, and donât forget to mention any leadership roles you've had. We love seeing how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you're the perfect fit for this role. Use it to explain how your skills and experiences will help us elevate service quality and drive operational excellence. Keep it engaging and personal!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way for us to receive your application and ensures youâre considered for the role. Plus, it gives you a chance to explore more about Bluelight and what we stand for!
How to prepare for a job interview at Bluelight
â¨Know the Company Inside Out
Before your interview, dive deep into Bluelight's mission, values, and services. Understand their role as a Microsoft Partner and how they empower clients with CRM and digital solutions. This knowledge will help you connect your experience to their needs and show that you're genuinely interested.
â¨Showcase Your Leadership Skills
As a Client Services Director, you'll need to demonstrate your ability to lead and mentor a team. Prepare examples of how you've built high-performing teams in the past, focusing on your strategies for fostering collaboration and driving service excellence.
â¨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle client relationships. Think of specific scenarios where you've successfully navigated challenges or driven growth, and be ready to discuss the outcomes and lessons learned.
â¨Highlight Your Commercial Acumen
Since the role involves owning revenue retention and expansion, be prepared to discuss your experience with forecasting, pricing, and margin governance. Share insights on how you've previously contributed to commercial success and how you plan to do the same at Bluelight.
