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- Tasks: Troubleshoot and resolve issues for Dynamics 365, ensuring smooth operations.
- Company: Join Bluelight, a dynamic team passionate about tech innovation.
- Benefits: Competitive salary, electric car scheme, life assurance, and career growth.
- Other info: Collaborative culture with opportunities for personal and professional development.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience with Dynamics 365 and strong problem-solving skills required.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Responsibilities
The role of a Support Technician involves problem solving and troubleshooting of potential bugs and issues that come through the Bluelight Support Desk.
Core Dynamics 365 Support Responsibilities
- Provide first‑line and second‑line support for Dynamics 365, across standard D365 products as well as Bluelight specific products.
- Investigate and resolve functional issues such as form behaviour, business rules, workflows, plugins, security roles, and data inconsistencies.
- Support model‑driven apps and Power Platform components, including Power Automate flows, and Dataverse integrations.
- Assist with configuration changes such as views, dashboards, forms, fields, business process flows, and solution deployments under controlled change processes.
- Monitor and maintain system performance, identifying slow queries, long‑running operations, or capacity issues within Dataverse environments.
Security, Access & Environment Management
- Manage user access and security roles across Dynamics 365 Support environment lifecycle tasks, including sandbox refreshes, backups, and data movement between environments.
- Assist with environment health checks, reviewing storage usage, API consumption, and integration health.
Technical Troubleshooting & Diagnostics
- Troubleshoot integration issues involving Azure Functions, custom APIs, Power Automate, or third‑party connectors.
- Identify root causes of failed workflows, flows, and plugins, documenting findings and recommending fixes or improvements.
- Support data‑related tasks, including imports, exports, duplicate detection, and resolving data quality issues.
Incident, Request & Problem Management
- Log, triage, and resolve Dynamics 365 incidents using the Bluelight Support Desk, ensuring accurate categorisation and prioritisation.
- Document repeat issues and raise problem records, contributing to long‑term stability and platform improvements.
- Prepare clear escalation notes, including reproduction steps, logs, screenshots, and environment details.
Documentation & Knowledge Sharing
- Create and maintain knowledge base articles for common Dynamics 365 issues, processes, and troubleshooting steps.
- Document configuration changes, release notes, and environment updates to support transparency and auditability.
- Provide user training and guidance, helping teams adopt new features or understand system changes.
- Contribute to best‑practice documentation, especially around solution management, error handling, and support workflows.
Ideal Candidates
- Experience with Dynamics 365 configuration & customisation.
- Ability to build and maintain strong relations with colleagues and customers.
- Excellent analytical and problem‑solving skills.
- Can do attitude and teamwork skills.
- Strong organisation and time keeping abilities.
- Able to work under pressure.
- Positive attitude and energy.
Why Bluelight?
We are a dynamic, forward‑thinking team that’s passionate about helping organisations do more with technology. If you’re looking for a role where you can make a real impact, grow your skills, and work with great people, we would love to hear from you.
Benefits
- Competitive salary dependant on experience.
- Salary sacrifice electric car scheme.
- Life assurance.
- Cycle to Work scheme.
- Profit Share Scheme.
- Opportunity to work in a dynamic environment.
- Career growth and development opportunities.
Support Technician in Birmingham employer: Bluelight
Contact Detail:
Bluelight Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Technician in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Bluelight on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common support technician scenarios. Think about how you'd troubleshoot specific issues in Dynamics 365. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your passion for tech! During interviews, share examples of how you've used technology to solve problems or improve processes. It’s all about demonstrating that 'can do' attitude we love.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team.
We think you need these skills to ace Support Technician in Birmingham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with Dynamics 365 and problem-solving skills. We want to see how your background aligns with the responsibilities listed in the job description.
Show Off Your Troubleshooting Skills: In your application, share specific examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their analytical and problem-solving abilities!
Keep It Clear and Concise: When writing your application, be straightforward and to the point. Use clear language and avoid jargon unless it's relevant to the role. We appreciate clarity as much as you do!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Bluelight
✨Know Your Dynamics 365 Inside Out
Make sure you brush up on your knowledge of Dynamics 365, especially the specific products mentioned in the job description. Familiarise yourself with common issues and troubleshooting steps, as well as any recent updates or features that could come up during the interview.
✨Show Off Your Problem-Solving Skills
Prepare to discuss past experiences where you've successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical skills and how you approach problem-solving in a team environment.
✨Demonstrate Your Communication Skills
Since the role involves user training and documentation, practice explaining complex concepts in simple terms. Be ready to showcase how you would create knowledge base articles or guide users through troubleshooting steps, as clear communication is key in this position.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, the tools they use, and their approach to incident management. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values and work style.