Head of Cost Recovery and Income Generation

Head of Cost Recovery and Income Generation

Reporting to: Associate Commercial Director

Hours : 37 (flexible)

Grade/Salary : From £72,583 (dependent on experience)

Contract Type : Permanent

Vetting Level: NPPV3 & SC

Role Overview

An integral role within the BlueLight Commercial team, leading on force and member cost recovery and income generation. The role will set the commercial vision for income and cost recovery along with translating legislation and developing the national guidance on behalf of the National Police Chiefs Council (NPCC) Income Generation and Cost Recovery Portfolio, other functional NPCC portfolios, and wider forces. An agile role requiring an inquisitive and challenging mindset with the ability to translate and interpret multifaceted data sets, legislation, and operational requirements.

Being responsive to stakeholder needs is key, offering pragmatic solutions within the constraints of legislation whilst developing and nurturing effective networks to exert a positive influence on behalf of BlueLight Commercial. Collaborating closely with the Policing sector, Home Office, and other customers. The role is required to manage and draw upon the knowledge of Subject Matter Experts to be able to apply their professional knowledge to develop, drive, and implement the strategy. Leading and managing a team, investing time in their development and performance.

This role requires influencing, negotiation, and collaboration skills to encourage and effect cultural change. A trusted and dedicated leader who can establish positive working relationships with a range of internal and external stakeholders; This will include Police Chiefs, CFOs, NPCC portfolio leads, and Home Office representatives.

This role will be responsible for the continued development of the already established Cost Recovery and Income Generation Centre of Excellence and will be required to chair national forums and meetings at multiple levels within the sector. This role needs to drive change, capability, and compliance while maximizing the value delivered.

My Responsibilities and Accountabilities

• Delivery of Commercial work – including commercial vision, category strategies, sourcing, contract management
  • Be seen by forces, senior managers, and all other internal and external stakeholders as the customer face and authoritative voice on all matters relating to police income generation and cost recovery.
  • Present to national conferences, chair and lead national meetings and forums focused on improving and optimizing cost recovery and income generation across the sector.
  • Managing Subject Matter Experts and utilizing their professional knowledge to develop strategies, guidance, and improve capability across the sector.
  • Further develop and maintain the cost recovery centre of excellence ensuring that BlueLight Commercial continues to be the “go to” organization for policing.
  • Further develop, update, and maintain the NPCC cost recovery guidance translating the legislative requirements and limitations into comprehensive and useful information for the sector on behalf of the NPCC portfolio leads.
  • Support any proposed legislative change by supplying professional, informed, and evidence-based advice and guidance.
  • Collaborating with stakeholders to optimize cost recovery, providing an in-depth understanding of the commercial and operational requirements.
  • Demonstrating elevated levels of commercial acumen.
  • Developing strategic relationships which include continuous improvement and innovative solutions.
  • Translate and interpret multifaceted data sets, legislation, and operational requirements to drive the strategy.
  • Working collaboratively with a variety of internal stakeholders to ensure that the users within a portfolio of responsibility are receiving the optimum support and view the organization as a trusted enabling function.
  • Depending on need, both leading and supporting with negotiations of the NPCC national contracts and commercial arrangements, ensuring that policing is able to recover all eligible costs and is able to deliver value for the public purse.
  • Managing competing demands and ensuring that new dynamic requirements are adequately accommodated amongst existing business-as-usual tasks and timeframes.
• Working with financial processes and tools to evaluate options and ensure financial information and data are accurately reflected in commercial plans.
• Driving and encouraging innovative thinking across the wider team in addressing the issues around social value and sustainability.

Performance & Monitoring

• Providing expert advice on commercial risk management and deliver plans/strategies to manage identified risks.
• Promoting and implementing common standards and processes. Proactively driving a consistent approach, enabling process standardization across police forces, promoting a radical cost-effective offering.
• Ensuring adherence to legal, regulatory, and security requirements in service delivery and build diversity, equality, and social value considerations into plans.
• Develop performance management processes to ensure savings opportunities are identified, tracked, and delivered.

Stakeholders & Relationships

• Creating strong and effective relationships with key stakeholders and partners (internally and externally) to ensure that the activities and initiatives of BlueLight Commercial are valued, understood, and embraced.
• Supporting team members and stakeholders to develop capability and capacity including developing and delivering training packages.
• Managing relationships with professionalism to influence and facilitate commercial cultural change across a diverse landscape of stakeholders, to deliver value for money and sustainable outcomes.
• Mentoring and coaching teams and colleagues, creating a high-performing culture and an environment of continuous improvement.
• Undertaking any other work as directed by your line manager in connection with your job as may be requested.

Qualifications & Accreditations
You are someone who has attained:

• A degree, OR equivalent qualification is desirable.
• Successful completion of a recognized leadership program.

Experience & Knowledge

You are someone who has:

• 3 years minimum experience in a senior role in either the public or private sector.
• Demonstration of an inquisitive and challenging mindset with the ability to translate and interpret multifaceted data.
• Excellent interpersonal & communication skills (including building and managing credible and positive working relationships with colleagues, stakeholders, and partners).
• Negotiating and influencing in a positive manner to achieve positive outcomes.
• Leading and promoting innovation, new ways of working and collaboration across a wide range of stakeholders and teams.
• Highly numerate and analytical, able to assimilate and apply new techniques and knowledge quickly to deliver insights and solve problems.
• Able to identify risks and understand risk management, anticipate issues and create innovative, commercially astute solutions and to resolve problems in relation to project or service delivery.
• Experience of operating at the strategic level and of utilizing influencing and negotiation skills.
• Experience of managing Subject Matter Experts to fully utilize their professional knowledge and expertise to drive value.
• Experience of managing strategic relationships within multiple organizations.
• Experience of chairing forums and presenting to senior stakeholders.
• Demonstrable experience of budget and resource management and contributing to financially related decisions on high-level spending with excellent end-to-end project management skills.
• Demonstrable commercial and financial awareness and acumen, including an understanding and application of legislation and regulations.
• Proven success in leading strategic delivery.
• Successful leadership and team management experience.

Skills

You are someone who has:

• Excellent interpersonal & communication skills (including building and managing credible and positive working relationships with colleagues, stakeholders, and partners).
• Negotiating and influencing in a positive manner to achieve positive outcomes.
• Leading and promoting innovation, new ways of working and collaboration across a wide range of stakeholders and teams.
• Highly numerate and analytical, able to assimilate and apply new techniques and knowledge quickly to deliver insights and solve problems.
• Able to identify risks and understand risk management, anticipate issues, and create innovative, commercially astute solutions and to resolve problems in relation to project or service delivery.

Personal Qualities

You are/have:

• Resilience, viewing challenges as opportunities to learn and being aware of self and others.
• Self-starter and ability to drive own agenda aligned to the organizational and sector goals and identify areas of opportunity.
• ‘Natural’ leader – innate capacity to lead and manage people to achieve collective goals.
• Role models a positive, can-do attitude with a continuous improvement mindset.
• Performance oriented.
• Committed to ensuring the best possible customer experience is achieved.
• Commercially and financially astute in business.
• Committed to professional development and willing to complete supported training.
• Agile and flexible.
• Challenging, inquisitive and questioning.

Our Values

Our values guide our behavior. They inform how we act, the decisions we make, and how we collaborate with each other and the organizations we work with. They were shaped by our Teams purposefully designed to ‘inter-connect’. They remind us of ‘how to be’ in all we do and strive to achieve as a diverse and agile company.

• Be the best
• Be responsible
• Be a team
• Be open
• Be the difference

Equality, Diversity and Inclusion

We foster a work environment that is inclusive as well as diverse, where our people can be themselves. We value every idea and perspective towards helping us to evolve and innovate.

What We Offer – Total Rewards Package

• Starting salary from £72,583 (DOE – dependent on experience)
• Quality equipment for successful remote working, laptop, mobile phone, monitor, chair & desk, and a Welcome ‘kit box’
• 12% Employer pension contribution
• Pension salary sacrifice scheme
• Life insurance 4 x salary
• 28 days annual leave (rising on service)
• Birthday Leave (1 x extra day per year to be used in birthday month)
• Paid bank holiday leave
• Occupational sick pay
• Wellness – free vouchers for eye tests and flu jabs
• Employee Assistance Programme for health and wellbeing
• 1 x annual professional subscription
• Learning Management System – access to free training & e-learning (more than 80,000 learning resources)
• Support for your role and career development success

CLOSING DATE: Friday 28th March 2025

INTERVIEWING: w/c 7th April 2025

* Please let us know confidentially if you require any adjustments in order to participate fully in our recruitment experience, this can be prior to applying or when you apply.

“The legal bit”

The successful applicant will be subject to pre-employment checks including medical screening and vetting (carried out externally NPPV3) due to the nature of our business this is important. As standard you will need to satisfy:

• Employment eligibility check (right to work in the UK)

• Residency qualification (meaning you must have a 5 year \’checkable history\’ in the UK, ideally you have been and you are a resident in England or Wales for the last 5 years).

• Employment references (last 3 years or educational / personal reference where applicable)

* NPPV3: Vetting process | Warwickshire Police

This level of vetting grants the applicant to have unsupervised, unrestricted access to police premises and systems and could include those working in areas where the police roles have been identified as designated posts. NPPV3 allows access to classified police material or information up to SECRET and occasional access to TOP SECRET.

Clearance at SC level, sits alongside NPPV3 allows applicants access to a higher level of secure information and systems.

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