At a Glance
- Tasks: Provide exceptional customer support via phone, email, and live chat.
- Company: Join Blueleaf, a leading supplier in the care industry.
- Benefits: Full-time hours, immediate start, and a supportive team environment.
- Other info: Fixed term contract with opportunities for growth in a caring culture.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Empathetic attitude and experience in customer service techniques.
The predicted salary is between 22000 - 26000 £ per year.
Working in the world of care, we're dedicated to providing excellent support and exceptional care to our customers at Blueleaf. As a leading supplier of care products, consumables and furniture, we're looking to recruit a permanent, full time Customer Service Administrator to join our energetic Customer Service Team in our Castleford location.
An understanding, empathetic attitude will be required to ensure the best service is provided to our loyal customers, whether this be over the phone, email or live chat. The ideal candidate will have good knowledge of the Sales approach along with experience in using different customer service techniques to keep the well‑developed business relationship.
This is a fixed term contract role for 12 months, full time role, working 40 hours a week, Monday to Friday, typical working hours are from 8am to 4:30pm. Immediate start is available.
About Blueleaf: At Blueleaf, we believe those who care for others are extraordinary. We're here to support them and ensure they never feel alone, and by understanding our clients' needs and challenges, this allows us to find the right solutions to achieve their desired outcomes, as well as providing the essentials that every care home needs. In an industry which is all about people, we value relationships above all else, we take the time to get to know them, listen to them, and walk in their shoes and those of their residents – always living our values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. Blueleaf is an equal opportunities employer.
Your day to day responsibilities:
- Live and promote Blueleaf's Culture and Values
- Interact with all customers whether on the telephone, email or live chat in a professional and friendly manner at all times.
- Maintain a positive, empathetic, and professional attitude toward customers at all times.
- Answer all telephone calls and emails, and execute tasks requested including order placing, returns, complaints, order queries and general enquiries, maintaining a timely, patient, polite and customer‑focused telephone manner.
- Manage and sort any delivery queries, price/invoice queries, return/collection queries, online.
Customer Service Administrator employer: Blueleaf Limited
At Blueleaf, we pride ourselves on being an exceptional employer, fostering a supportive and inclusive work culture that prioritises the well-being of our employees. Located in Castleford, our Customer Service Team thrives in a dynamic environment where personal growth is encouraged through ongoing training and development opportunities. With a commitment to valuing relationships and a strong emphasis on teamwork, we ensure that our staff feel valued and empowered to make a meaningful impact in the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know Blueleaf's values and culture before your interview. We want to see how you can embody our principles like 'Stronger Together' and 'Care. Always'. This will help you connect with the team and show that you're a great fit!
✨Tip Number 2
Practice your customer service skills! Whether it's handling complaints or answering queries, we love candidates who can demonstrate empathy and professionalism. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
When you apply, make sure to highlight any relevant experience in customer service. We’re looking for someone who knows their stuff, so share examples of how you've built strong relationships with customers in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Show Your Empathy:In your application, let us see your understanding and empathetic attitude. Share examples of how you've provided excellent customer service in the past, especially in challenging situations. We want to know how you connect with customers!
Highlight Your Experience:Make sure to mention any relevant experience you have in customer service or sales. We love candidates who can demonstrate their knowledge of different customer service techniques and how they've used them to build strong relationships.
Be Professional Yet Friendly:When writing your application, keep a professional tone but don’t be afraid to show your personality! We value a friendly approach, so let your warmth shine through in your words. Remember, we’re all about building relationships here at Blueleaf.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the details you need to submit your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Blueleaf Limited
✨Know Blueleaf's Values
Before your interview, take some time to familiarise yourself with Blueleaf's core values: 'Stronger Together, Achieve the Outcome, Lead the Way and Care. Always'. This will not only help you understand the company culture but also allow you to demonstrate how your personal values align with theirs during the interview.
✨Showcase Your Empathy
As a Customer Service Administrator, empathy is key. Prepare examples from your past experiences where you've successfully handled customer queries or complaints with understanding and care. This will show that you can maintain a positive attitude and provide exceptional service, which is crucial for this role.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role, such as handling a difficult customer or managing delivery issues. Practising your responses to these situations can help you feel more confident and articulate during the interview, showcasing your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, be ready to ask questions that reflect your interest in the role and the company. Inquire about the team dynamics, training opportunities, or how success is measured in the Customer Service Team. This shows that you're genuinely interested in contributing to Blueleaf's mission.
