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For Companies At a Glance
- Tasks: Support franchise partners in growing their homecare businesses and ensuring quality care delivery.
- Company: Join an award-winning franchise network focused on People, Planet, and Partnership.
- Benefits: Competitive salary, flexible working, and opportunities for personal development.
- Why this job: Make a real difference in people's lives while building strong partnerships.
- Qualifications: Experience in business support or homecare is a plus; strong communication and coaching skills are essential.
- Other info: Dynamic role with travel across the UK and a chance to shape the future of homecare.
The predicted salary is between 36000 - 60000 £ per year.
Join our award-winning and expanding franchise network dedicated to providing homecare the GoodOaks Way; with a focus on People, Planet and Partnership. We are recruiting for a Business Support Manager to support our Franchise Partners to start, grow and lead their local homecare companies.
About The Role
In this role, you will have the chance to make a significant impact supporting our franchise partners to start, grow and lead quality care operations within their territories. You will also be a key point of contact with partners, building long-lasting relationships using our empowering partnership approach. You will play a key role from the moment our franchise partner joins the network by coaching and overseeing the development and implementation of business plans, as well as throughout their growth journey with us. Business support will cover such things as ensuring our clients receive the highest quality care, oversight of systems, processes, business performance and helping our franchise partners boost their business development activities. Your dedication and operational excellence will play a pivotal part in our partners creating lasting, positive impacts on the lives of our clients and their families across the UK.
Key Responsibilities
- Collaborate with franchise partners to provide operational guidance, training, and support to ensure compliance with company policies, procedures, quality standards and industry regulations.
- Conduct regular performance assessments and provide actionable feedback to franchise partners to enhance their business performance.
- Assist franchise partners in marketing strategies, customer engagement, and community outreach to drive business growth.
- Support franchise partners through their whole journey with GoodOaks, from joining to maximising performance and growth and everything in between.
- Provide expert guidance and support to franchise partners, leveraging your in-depth knowledge of the sector to achieve operational effectiveness and sustainable growth.
- Support franchise partners in financial planning and providing guidance for their decision-making processes.
- Coaching franchise partners 1:1 and conducting training workshops to upskill their teams.
- Act as a liaison between franchise partners and the support office, ensuring effective communication and alignment of goals.
- Analyse financial and operational data to identify opportunities for growth, cost reduction, and operational efficiency.
- Working with the support team as required to ensure timely and effective delivery of relevant support is provided.
- Promote positive and engaging relationships with franchise partners and their teams, as well maintain clear and open communication, excellent organisation and proactive skills to ensure understanding of expectation and requirements and thrive in an ever-changing environment.
- Keep informed and disseminate information about industry trends, best practices and emerging opportunities for business growth.
About You
- A background in the homecare industry is highly desirable, but not essential.
- Commercial awareness and the ability to support franchise partners with big-picture strategy as well as detailed support.
- Strong critical thinking skills and an ability to work collaboratively to find and implement solutions.
- Good knowledge and understanding of compliance and legislative requirements within the home care industry.
- Working knowledge of budgets, profit and loss statement and able to identify opportunities to improve profitability.
- Previous and proven experience of working in, supporting or leading businesses in their early days as well as support more established businesses.
- Ability to coach, mentor and engage business owners at every stage of their business; from start-up to established million-pound turnover operations.
- Engaging & positive relationship building skills.
- Clear communication skills, both written and verbal, to ensure our partners and their teams understand what is required.
- Organised and proactive, with the ability to work in an agile, ever-changing environment.
- IT skills we promote and encourage paperless offices.
- Flexibility and willingness to travel for franchise partner visits across the UK with a full UK drivers licence.
- A fit with our PRIDE values: Professionalism, Respect, Integrity, Dedication, Empathy.
We are passionate about enabling people to stay in the homes they love with quality, personalised, life-enhancing visiting and live-in care.
Business Support Manager in Reading employer: Bluehaus Creative
Contact Detail:
Bluehaus Creative Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the homecare industry. Attend events, join online forums, and don’t be shy about reaching out to franchise partners on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Show your passion for the role! When you get the chance to chat with potential employers, make sure to express why you're excited about supporting franchise partners in the homecare sector. Your enthusiasm can set you apart from other candidates.
✨Tip Number 3
Prepare for interviews by researching GoodOaks and its values. Understand their approach to People, Planet, and Partnership, and think about how your skills align with their mission. This will help you demonstrate that you’re not just a fit for the role, but for the company culture too.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the homecare industry.
We think you need these skills to ace Business Support Manager in Reading
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Business Support Manager role. Highlight your relevant experience in homecare or business support, and show us how you align with our values of People, Planet, and Partnership.
Showcase Your Skills: We want to see your critical thinking and relationship-building skills shine through. Use specific examples from your past experiences to demonstrate how you've successfully supported businesses or teams in achieving their goals.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that make it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with GoodOaks.
How to prepare for a job interview at Bluehaus Creative
✨Know Your Stuff
Make sure you understand the homecare industry and the specific challenges franchise partners face. Brush up on compliance, quality standards, and operational efficiency. This knowledge will help you demonstrate your expertise and show that you're ready to support their growth.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or mentored others in the past. Think about specific situations where your guidance led to improved performance or business outcomes. This will highlight your ability to engage and empower franchise partners effectively.
✨Build Relationships
During the interview, focus on your relationship-building skills. Share stories that illustrate how you've fostered strong connections with clients or colleagues. Emphasising your ability to communicate clearly and maintain positive relationships will resonate well with the company's values.
✨Be Proactive and Organised
Demonstrate your organisational skills by discussing how you manage multiple tasks and priorities. Provide examples of how you've adapted to changing environments and maintained a proactive approach. This will show that you're ready to thrive in the dynamic world of homecare support.
