Housekeeper

The Housekeeper will:

• Ensure that a clean and welcoming environment is provided for clients, customers, staff, and visitors, maintaining the organisation's reputation.
• Provide a safe environment, ensuring infection control and hygiene policies and procedures are followed.
• Get to know clients' requirements and preferences and provide a personalised service.
• Contribute to safeguarding the welfare of clients.

Responsibilities and accountabilities:

• Undertake a variety of general cleaning tasks in clients' rooms and/or communal areas, including but not limited to: bed making, vacuuming, dusting, floor washing, dishwashing, toilet cleaning, emptying bins, and recycling.
• Clean to the expected standards, in line with policies and procedures, including the infection control policy.
• Maintain up-to-date knowledge about efficient and safe use of cleaning equipment and appropriate and safe use of chemical cleaning products and COSHH regulations.
• Keep all cleaning equipment in good working order and carry out routine maintenance tasks on cleaning equipment, reporting any faults.
• Get to know individual needs of the clients and ensure any specific dietary requirements are met (e.g. allergies, texture modification, special and cultural diets).
• Provide an initial response to requests or complaints with professionalism and understanding, referring to a senior member of staff where appropriate.
• Carry out basic food preparation tasks, maintaining good food hygiene.
• Prepare dining areas for meals (hot and cold) and serve meals to clients, clearing away tables.
• Serve tea to clients, which may be in their rooms or in communal areas.
• Keep basic records up to date, including cleaning charts in rooms, providing evidence of cleaning for the benefit of clients' families and for audit and inspection purposes.
• Work as part of a team and provide cover, on occasion, to Kitchen Assistants or Laundry Assistants to ensure smooth running of the service.
• Ensure high standards of personal hygiene and presentation in accordance with the infection control and uniform policies.
• Attend staff meetings as and when required.

Person Specification:

• Must haves:
• Ability to use a range of cleaning equipment and to read and carry out basic instructions.
• Written English skills as required to complete cleaning records.
• A reasonable level of physical fitness as required to carry out the role.
• Ability to work alongside existing and new members of the team.
• Ability to communicate with clients to provide a welcoming environment.
• Prepared to work towards a Food Hygiene Safety Level 2 Certificate.
• Prepared to work towards a Certificate in Infection Control.
• Understanding of basic food hygiene.
• Understanding of basic health and safety requirements.
• Basic knowledge of cleaning equipment.
• Good to have:
• Food Safety Level 2 Hygiene Certificate.
• Certificate in Infection Control.
• Protection of Vulnerable Adult Training.
• Ability to work on own initiative.
• Previous cleaning experience.
• Awareness of Health and Hygiene practices, COSHH regulations, infection control procedures.

Working Place: Blandford Forum, United Kingdom