People-First Extra Care Manager — Growth & Compliance in Peterborough

We are looking for a passionate and commercial leader to support the growth and development of our Extra Care Services as an extension of our Cera family. As one of the largest service providers, we have an opportunity to bring service and support to the most vulnerable in our communities and continue on our journey to being the UK’s fastest growing technology-enabled care provider.

This is an incredibly exciting opportunity for a natural leader who adopts both a commercial and people-first approach and enjoys the challenge of building a successful team in partnership with our local authorities.

You will be responsible for developing the people and processes that result in a high-performing and compliant scheme, as well as continuing to work to align these with the wider Cera teams.

• Adopt a Carer-first approach in all that you do, continually looking to improve how we administer and deliver care in our schemes.
• Oversee the creation of individualised, person-centred support packages that work towards meeting identified outcomes with the service users, their carers and the purchasing authority.
• Take an active role in reviewing and amending service packages in partnership with scheme staff and central teams.
• Regularly evaluate service goals and quality objectives and undertake actions for areas identified as requiring improvement.
• Audit records and files to ensure they meet standards and regulatory requirements.
• Oversee the implementation and monitoring of Cera policies and procedures.
• Ensure compliance with statutory and Cera requirements on all reportable areas within the service provision.
• Maintain the operations of Cera at the standard agreed with the Regional Director and Quality & Compliance team, within the financial budget or other parameters set.
• Partner with Finance and Operations colleagues to measure weekly expenditure to ensure budget is maintained.
• Develop and maintain effective working relationships, particularly with our Business Development teams and Local Authorities.
• Commit to join and actively participate in the Skills for Care Managers Network.
• Plan and attend regular meetings with all stakeholders to keep abreast of views, developments, opportunities and expectations.

• Previous experience working in a regulated care environment is a must.
• SVQ/NVQ Diploma level 5 Health and Social Care would be desirable but not essential.
• Registered with SSSC (Scotland only).
• Knowledge of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
• A leader, comfortable leading a team and overseeing budgets.
• Experience of working as a manager within an extra care/supported living environment.
• Experience of working with Service Users who have additional support or complex needs.
• A leader with a passion for delivering excellent care to a high standard.

• Great career development opportunities with a fast-growing company.
• Hardworking team looking to utilise technology to improve care in the UK.
• Access to training and development for your role and future career with Cera.
• Lifeworks discount platform and Employee Assistance Programme.
• Refer a Friend scheme.

Our team is made up of academics, innovators, start-up accelerators and care experts, all connected by a vision to build a better future for care through the combination of best-in-class carers, empowered by technology. You have the opportunity to join a purpose-driven company at the tipping point of transformation. You’ll play a key part in the evolution of Cera and make a real impact, now and in the future.

We champion diversity, inclusion and well-being to create a workplace where you value yourself and feel proud of who you are. We believe in a world where you have the freedom to explore and express yourself without judgement, no matter who you are or where you’re from. Where individuality is a source of confidence, because difference makes the world a better place. People from cultural or gender diverse backgrounds, women and people with disabilities are encouraged to apply.