At a Glance
- Tasks: Lead hotel operations, ensuring exceptional guest experiences and high standards.
- Company: Join AG Hotels Group, a dynamic hospitality platform with 21+ properties in the UK.
- Benefits: Competitive salary, inclusive culture, and opportunities for personal growth.
- Other info: Flexible shifts and a chance to make a real impact in hospitality.
- Why this job: Be a key player in creating 'Happy Thriving Places' for guests and staff.
- Qualifications: 3+ years in hotel operations with strong leadership and management skills.
The predicted salary is between 30000 - 40000 £ per year.
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.
Our Core Values are our GRACES:
- Growth: Unleashing potential for development
- Responsibility: Owning results and outcomes
- Ambition: Pursuing impactful goals
- Credibility: Delivering on promises
- Expertise: Mastering our craft
- Service: Providing service that benefits our communities
We are looking for an experienced Assistant Operations Manager to join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail.
This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands-on, highly organized, and passionate about delivering exceptional guest experiences.
Position: Assistant Operations Manager
Location: Cricklewood, North West London
Key Responsibilities:
- Oversee daily hotel operations across Front Office, F&B, and Housekeeping
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager’s absence
- Ensure SOPs, service standards, and company policies are consistently followed
- Monitor costs, control budgets, and support KPI delivery
- Handle daily financial reporting and reconciliations
- Manage staff rotas, training, and performance reviews
- Drive guest satisfaction, online reviews, and repeat business
- Ensure compliance with health & safety and statutory regulations
- Support maintenance and property improvement initiatives
Prerequisites:
- Minimum 3 years’ experience in hotel operations (multi-department exposure)
- Strong leadership skills with a hands-on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Proficient in MS Office
- Flexible to work weekends and shifts
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Hotel Operations Lead — Assistant Manager employer: BlueGreen Alliance Inc
AG Hotels Group is an exceptional employer that prioritises the growth and well-being of its employees, fostering a vibrant work culture at The Crown Hotel in Cricklewood, North West London. With a commitment to professional development and a focus on delivering outstanding guest experiences, team members are encouraged to unleash their potential while enjoying the benefits of a supportive and inclusive environment. Join us to be part of a dynamic team where your contributions are valued and rewarded, making every day a fulfilling experience.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Operations Lead — Assistant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching AG Hotels Group and their values. Show us how your experience aligns with our mission of creating 'Happy Thriving Places' and how you can contribute to our growth and service excellence.
✨Tip Number 3
Practice your leadership skills! Be ready to discuss how you've successfully managed teams and handled challenges in previous roles. We want to see that hands-on approach and passion for delivering exceptional guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at The Crown Hotel.
We think you need these skills to ace Hotel Operations Lead — Assistant Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating 'Happy Thriving Places' for both guests and employees.
Tailor Your Experience:Make sure to highlight your relevant experience in hotel operations. We’re looking for someone with a hands-on approach, so share specific examples of how you've maintained high standards and led teams in the past.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you the perfect fit for the Assistant Operations Manager role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with AG Hotels Group.
How to prepare for a job interview at BlueGreen Alliance Inc
✨Know Your Stuff
Make sure you’re familiar with AG Hotels Group and their mission to create 'Happy Thriving Places'. Research their core values, especially the GRACES, and think about how your experience aligns with them. This shows you’re not just interested in any job, but specifically in being part of their team.
✨Showcase Your Leadership Skills
As an Assistant Operations Manager, you'll need to demonstrate strong leadership. Prepare examples from your past roles where you’ve successfully led a team or managed operations. Highlight situations where you’ve improved guest satisfaction or streamlined processes, as this will resonate well with the interviewers.
✨Be Ready for Practical Questions
Expect questions that assess your hands-on management style and problem-solving abilities. Think about scenarios where you had to manage multiple departments or handle a crisis. Practising these responses can help you articulate your thought process clearly during the interview.
✨Dress the Part
First impressions matter, especially in hospitality. Dress smartly and professionally, reflecting the high standards of cleanliness and presentation that AG Hotels Group values. This not only shows respect for the interviewers but also gives them a glimpse of how you’ll represent the hotel.
