At a Glance
- Tasks: Lead daily hotel operations and ensure exceptional guest experiences.
- Company: Join AG Hotels Group, a dynamic hospitality platform with 21+ properties.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Other info: Flexible shifts and a chance to make a real impact in hospitality.
- Why this job: Be a key player in creating 'Happy Thriving Places' for guests and staff.
- Qualifications: 3+ years in hotel operations with strong leadership and management skills.
The predicted salary is between 30000 - 40000 £ per year.
AG Hotels Group is an ambitious hospitality platform, led by an entrepreneurial team, with a growing portfolio of over 21 properties across the UK. Our mission is to create “Happy Thriving Places” where both guests and employees flourish.
Our Core Values are our GRACES:
- Growth: Unleashing potential for development
- Responsibility: Owning results and outcomes
- Ambition: Pursuing impactful goals
- Credibility: Delivering on promises
- Expertise: Mastering our craft
- Service: Providing service that benefits our communities
We are looking for an experienced Assistant Operations Manager to join our team at The Crown Hotel, London. The role requires someone who takes pride in maintaining high standards of cleanliness and presentation, while occasionally supporting other departments when needed. This position involves physically demanding tasks that require strength, stamina, and strong attention to detail.
This is a key leadership role where you will oversee all departments and take full responsibility for the hotel in the absence of the Hotel Manager. Ideal for someone hands-on, highly organized, and passionate about delivering exceptional guest experiences.
Position: Assistant Operations Manager
Location: Cricklewood, North West London
Key Responsibilities:
- Oversee daily hotel operations across Front Office, F&B, and Housekeeping
- Act as Manager-on-Duty and lead the hotel in the Hotel Manager’s absence
- Ensure SOPs, service standards, and company policies are consistently followed
- Monitor costs, control budgets, and support KPI delivery
- Handle daily financial reporting and reconciliations
- Manage staff rotas, training, and performance reviews
- Drive guest satisfaction, online reviews, and repeat business
- Ensure compliance with health & safety and statutory regulations
- Support maintenance and property improvement initiatives
Prerequisites:
- Minimum 3 years’ experience in hotel operations (multi-department exposure)
- Strong leadership skills with a hands-on management approach
- Experience with budgets, reporting, and cost control
- Familiarity with PMS systems (preferably Rezlynx)
- Good knowledge of health & safety and food hygiene
- Proficient in MS Office
- Flexible to work weekends and shifts
AG Hotels Group is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Assistant Operations Manager – London employer: BlueGreen Alliance Inc
AG Hotels Group is an exceptional employer that fosters a vibrant work culture focused on growth and responsibility, making it an ideal place for those passionate about hospitality. With a commitment to employee development and a supportive environment at The Crown Hotel in North West London, team members are encouraged to thrive while delivering outstanding guest experiences. The company values diversity and inclusivity, ensuring that every employee feels valued and empowered to contribute to our mission of creating 'Happy Thriving Places'.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Operations Manager – London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at AG Hotels Group. A friendly chat can open doors and give you insider info about the company culture and what they really value.
✨Tip Number 2
Prepare for the interview by practising common questions related to hotel operations. Think about your past experiences and how they align with AG Hotels Group's core values. We want to see your passion for creating 'Happy Thriving Places'!
✨Tip Number 3
Show off your hands-on management style! During interviews, share specific examples of how you've led teams and improved guest experiences. Highlight your ability to oversee multiple departments and maintain high standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at The Crown Hotel.
We think you need these skills to ace Assistant Operations Manager – London
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for hospitality shine through! We want to see how much you care about creating 'Happy Thriving Places' for both guests and employees.
Highlight Relevant Experience:Make sure to showcase your experience in hotel operations, especially any hands-on roles. We’re looking for someone who can manage multiple departments, so don’t hold back on those details!
Be Detail-Oriented:Since attention to detail is key in this role, ensure your application is free from typos and errors. A polished application reflects your commitment to high standards, just like we uphold at AG Hotels Group.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and get to know you better. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at BlueGreen Alliance Inc
✨Know Your Stuff
Make sure you’re familiar with AG Hotels Group and their mission to create 'Happy Thriving Places'. Research their properties and understand their core values, especially the GRACES. This will show your genuine interest in the company and help you align your answers with their goals.
✨Showcase Your Leadership Skills
As an Assistant Operations Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team or managed operations. Highlight how you’ve maintained high standards and improved guest satisfaction in previous roles.
✨Be Ready for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle physically demanding tasks. Think of scenarios where you had to manage multiple departments or deal with unexpected challenges. Be specific about your approach and the outcomes.
✨Dress the Part
First impressions matter! Dress smartly and professionally for the interview. Since this role is in hospitality, showing that you understand the importance of presentation can set a positive tone right from the start.
