At a Glance
- Tasks: Provide technical support and collaborate on product modifications and troubleshooting.
- Company: FreeWheel, a Comcast company, leading in ad platforms for media buyers and sellers.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Equal opportunity employer committed to diversity and inclusion.
- Why this job: Join a dynamic team and make an impact in the tech-driven advertising world.
- Qualifications: Bachelor’s degree preferred; 2-5 years in technical support or engineering roles.
The predicted salary is between 35000 - 45000 £ per year.
FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels.
Job Summary
This position delivers technical product support to customer solutions and sales initiatives through detailed analysis and recommendations. The role collaborates with field teams to evaluate product modifications and troubleshoot technical issues, delivers product demonstrations, creates documentation, and develops validation procedures with moderate guidance.
Core Responsibilities
- Support business operations by troubleshooting product issues and providing detailed technical recommendations under moderate supervision.
- Collaborate with Sales teams to evaluate product modification requests and contribute engineering insights for customization projects.
- Conduct product demonstrations and technical presentations to customers with guidance from experienced team members.
- Develop test procedures and execute validation plans for standard product configurations following established protocols.
- Document technical specifications and product capabilities to assist customers in making informed purchasing decisions.
- Participate in cross‑functional product review meetings to provide technical input on customer requirements and solution feasibility.
- Maintain technical product knowledge through ongoing training and apply expertise to support customer application needs.
- Exercise independent judgment and discretion in matters of significance.
- Maintain regular, consistent, and punctual attendance and be available for nights, weekends, and variable schedules as necessary.
- Perform additional duties and responsibilities as assigned.
Qualifications
- Education: Bachelor’s degree (preferred; candidates with a combination of coursework, experience, or extensive related professional experience may also be considered).
- Relevant Work Experience: 2–5 years in a similar technical product support or engineering role.
- Certifications: Any relevant certifications that support the responsibilities of this role (optional).
Equal Opportunity Employment
Comcast is an equal‑opportunity workplace. We consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Support Engineer - FreeWheel employer: Blueface Ltd
FreeWheel, a Comcast company, is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with ample opportunities for professional growth and development. Located in a dynamic industry, our team enjoys the benefits of working with cutting-edge technology while being part of a diverse and inclusive environment that values every individual's contribution. Join us to be part of a forward-thinking company that empowers you to make a meaningful impact in the world of advertising technology.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer - FreeWheel
✨Tip Number 1
Network like a pro! Reach out to current or former employees at FreeWheel on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to product support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of the Support Engineer role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the FreeWheel team.
We think you need these skills to ace Support Engineer - FreeWheel
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the Support Engineer role. We want to see how your skills match up with what we’re looking for, so don’t be shy about showcasing your technical support or engineering background!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how you can contribute to FreeWheel. We love seeing enthusiasm and a bit of personality, so let us know what makes you tick!
Showcase Your Problem-Solving Skills:In your application, highlight specific examples where you’ve successfully troubleshot technical issues or provided recommendations. We’re all about collaboration and innovation, so any stories that demonstrate your problem-solving prowess will definitely catch our eye!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Blueface Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the products you'll be supporting. Understand how they work, common issues, and solutions. This will help you answer questions confidently and show that you're ready to tackle any challenges.
✨Showcase Your Collaboration Skills
Since this role involves working closely with sales teams and other departments, be prepared to discuss your experience in collaborative projects. Share specific examples of how you've worked with others to solve problems or improve processes.
✨Prepare for Product Demos
Practice delivering product demonstrations as if you were presenting to a customer. Highlight key features and benefits, and be ready to answer technical questions. This will demonstrate your ability to communicate complex information clearly.
✨Stay Updated on Industry Trends
Familiarise yourself with the latest trends in ad technology and video content. Being knowledgeable about the industry will not only impress your interviewers but also show that you're passionate about the field and eager to contribute.
